Sales Assistant
2 months ago
Elmwood Park
As a Rental Staff Member at MANNN Rent A Car, you will play a crucial role in ensuring the smooth operation of our rental services. Your responsibilities will include, but are not limited to: 1. Customer Service:
- Provide exceptional customer service to clients, assisting them in the rental process and addressing any inquiries or concerns.
- Ensure a positive customer experience from vehicle selection to return. 2. Rental Transactions:
- Process rental transactions efficiently, including the completion of rental agreements and related paperwork.
- Accurately explain rental terms, conditions, and pricing to customers. 3. Vehicle Inspection and Maintenance:
- Conduct thorough inspections of rental vehicles before and after customer use.
- Report any damages, malfunctions, or issues with vehicles promptly to the maintenance team. 4. Documentation:
- Complete all necessary paperwork accurately, including rental agreements, customer information forms, and vehicle condition reports. 5. Cash Handling:
- Handle cash transactions in accordance with company policies.
- Ensure accurate processing of payments and provide receipts to customers. 6. Communication:
- Effectively communicate with team members, including mechanics and management, to coordinate vehicle maintenance and resolve customer issues. 7. Inventory Management:
- Assist in managing the rental vehicle inventory, ensuring that vehicles are available for rent and properly maintained. 8. Up-selling Services:
- Identify opportunities to up-sell additional services, such as insurance packages or vehicle upgrades, to enhance customer satisfaction and company revenue. 9. Adherence to Policies:
- Adhere to company policies and procedures, including safety protocols, rental guidelines, and customer service standards.
Joy CeeActive 5 years ago
