State of Mind

Looking for a talented and passionate individual to join our team as a Brand Ambassador! As a Brand Ambassador, you will be responsible for providing exceptional customer service and promoting our brand to our valued customers. Your primary focus will be on ensuring our customers have an excellent experience with our products and services, and you will act as the first point of contact for any questions, concerns, or issues. To be successful in this role, you must have excellent communication skills, be able to think critically and creatively to solve problems, and have a positive attitude and a willingness to learn. You should also be comfortable working in a fast-paced environment and be able to multitask and prioritize effectively. Responsibilities: Provide exceptional customer service to our customers  Develop and maintain a deep understanding of our products and services Respond to customer inquiries in a professional manner Resolve customer issues and complaints with empathy and understanding Promote our brand and products to customers in a positive and enthusiastic manner Requirements: Previous customer service experience preferred Excellent written and verbal communication skills Ability to multitask and prioritize effectively Positive attitude and willingness to learn If you're passionate about providing exceptional customer service and promoting our brand, we want to hear from you! Looking for someone to start as soon as possible, preferably full time. Apply now to join our team as a Brand Ambassador.

Position: Brand Ambassador (12pm-8pm/flexible shifts) Location: Brooklyn, NY Reports to: Canvass & Events Manager Hours: Part-time, 28 hours; Fulltime, 35 hours per week (some evenings/weekends) ** About Brooklyn SolarWorks** Brooklyn SolarWorks was founded in 2015 with a purpose and mission to make “solar” appealing, easy, and available for all Brooklyn’s urban homeowners. To meet the challenges of installing solar on NYC rooftops, BSW has pioneered a one-of-a kind solar canopy design and developed unique installation methods. We are committed to building a diverse, sustainably minded, and ever-growing team to best serve our customers and clean energy overall. Our company motto is "Make Sun Fun". Why Brooklyn SolarWorks We are committed to building a diverse, sustainably minded, comfortable and ever-growing team that allows us to deliver a high degree of customer satisfaction and provide them with clean energy solutions. We believe and advocate for work life balance and growing at a manageable pace. Our staff and our customers are who we are, and here, their voice truly matters. Company Values: Inquisitive, Committed, Adaptable, and Passionate. ** 2023 Employee Satisfaction Survey** - 96% of respondents reported having autonomy and independence in the day to day of my job. - 100% of respondents reported the company considers my concerns, thoughts and beliefs when decision making. - 100% of respondents reported their supervisor treats everyone respectfully and fairly. - 96% of respondents reported the company is committed to improving the diversity of employees. - 93% of respondents reported they are satisfied with the employee benefits and perks provided to me. About the job Brooklyn SolarWorks is actively seeking motivated and passionate individual to join the Brand Ambassador team at our Brooklyn office. As a Brand Ambassador, you will be navigating the NYC streets, engaging in door knocking and sales pitches, identifying prospective clients who are interested in going solar, while also attending events within NYC to project the BSW mission out. Responsibilities: - Generate leads and appointments while engaging in door-to-door canvassing, with an expectation of 50 new potential customers per month. - Understand and educate homeowners about all the benefits of going solar. - Become familiar with BSW’s brand and mission, and be able to relay them to customers. - Provide outreach at in-person events by working a tent and table and flagging down potential customers and generating brand awareness. - Accurately keep records of customer interactions in BSW databases. - Attend weekly team meetings and trainings in-person in Gowanus, Brooklyn. - Keep up to date on developments in the NYC and NY State solar market, and update sales pitch accordingly. ** Required Skill Set** - High School Diploma required. - Strong customer service skills. - Good computer/technology skills. (Google Docs and email) - Strong interpersonal skills, build relationships and network. - A positive attitude and ability to keep moving forward. - Required to walk, climb stairs, and stand for long periods of time in all weather permitting conditions. ** Preferred Skill Set** - Six months canvassing experience preferred. - Experience with lead tracking software. (Spotio or similar) ** Benefits/Compensation:** *We offer competitive compensation that is commensurate with years of relevant industry experience, skills and qualifications, certifications, and licenses. Part Time: $20+ commission; Fulltime: $21-23/hr + commission - (Free options are available) Health (HSA), Vision, Dental and Life Insurance - 401k (Traditional & Roth) retirement plan + 4% tiered company matching. - Transportation perks/benefits - Paid Time Off +sick days - 12 Company Holidays - Quarterly Profit-sharing Bonus - Free Employee Assistance Program - Monthly Commuter Travel Benefits (MTA Metrocards) - Occasional Company provided snacks and lunches - Additional Voluntary Benefits. .. i.e. HSA, FSA, Pet insurance, STD, LTD etc… How to Apply: Check out our website! Brooklyn SolarWorks equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizenship, immigration status, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Interview Stages: Candidate Applies- Resume is Reviewed- Interview Request- Interview Conducted- Hire is made. Remote Status Travel % Not Applicable 90%