Customer Service Representative (CSR)
2 months ago
$40000–$45000 yearly
Full-time
Gwinnett Village, Norcross
We are seeking a dedicated Customer Service Representative to join our team at SW International. In this role, you will be our clients' first point of contact, providing exceptional support and assistance to ensure their needs are met. You will handle customer inquiries, resolve issues, and provide information about our services. Your goal is to ensure a positive and efficient client experience. Excellent communication skills and a customer-oriented approach are essential for success in this role. Responsibilities - Respond to customer inquiries via phone, email, or chat promptly and professionally. - Resolve customer complaints and issues efficiently while maintaining client satisfaction. - Please provide accurate information regarding our services and product offerings - Maintain detailed records of customer interactions and transactions - Follow up on customer interactions to ensure issues are resolved - Collaborate with other departments to enhance customer experience - Stay updated on product knowledge and company policies - Assist in the development of customer service procedures and guidelines Requirements - Proven work experience as a Customer Service Representative or similar role - Strong verbal and written communication skills - Ability to handle stressful situations with professionalism - Familiarity with CRM systems and practices - Problem-solving skills and ability to work independently - Strong organizational skills and attention to detail - High school diploma; further education in a related field is a plus Benefits - Leave Package - Work From Home - Training & Development
Mac RubenActive 2 months ago