Remote Customer Support Specialist
4 days ago
$40000–$55000 yearly
Part-time
Westlake Village
Option Funding, Inc is a leading financial services provider dedicated to delivering innovative funding solutions to our clients. We pride ourselves on exceptional customer service and a commitment to helping businesses achieve their financial goals. Job Description: We are seeking a dedicated and customer-focused Support Specialist to join our team. The ideal candidate will assist clients remotely with inquiries, provide solutions to their problems, and ensure a positive experience with our services. This role involves handling customer communications via phone, email, and chat, and collaborating with other departments to resolve issues efficiently. Key Responsibilities: • Respond promptly and professionally to customer inquiries via phone, email, and chat., • Provide accurate information about our funding products and services., • Assist clients in troubleshooting issues and resolving concerns., • Document customer interactions and update account information accurately., • Collaborate with sales, technical, and operational teams to ensure customer satisfaction., • Follow up with clients to ensure their issues are resolved and they are satisfied with our service., • Identify opportunities to improve customer experience and suggest process improvements. Qualifications: • Proven experience in customer support, client services, or a related role., • Excellent communication and interpersonal skills., • Strong problem-solving skills and patience., • Ability to work independently and as part of a team., • Familiarity with financial services or funding solutions is a plus., • Proficiency in CRM software and MS Office Suite. Benefits: • Competitive Salary Packages, • Flexible Work Arrangements (Remote or Onsite options), • Health, Dental, and Vision Insurance, • Paid Time Off (PTO) and Holidays, • Career Development and Training Opportunities, • Performance Bonuses or Incentives, • Retirement Plan Options (such as 401(k)), • Employee Assistance Programs
Keith J.Active 1 day ago