Spa Associate (Front Desk)
2 months ago
Carle Place
Spa Associate (Front Desk), Statera Reporting to the Spa Director, Statera is seeking a Spa Associate. The qualified candidate will facilitate front desk operations and customer service support. This individual will assist the front of house with the spa’s operations and the client experience. About us Statera, a modern wellness spa, is in the heart of Long Island's hottest shopping district (near Roosevelt Field Mall). We believe in the importance of bringing our minds and bodies back to balance. Our mission is focused on reestablishing that connection through, luxury spa services. Services are curated carefully for each client: Facials, Body treatments, Massage therapy, Stress relief treatments, Laser hair removal, And more... ESSENTIAL DUTIES AND RESPONSIBILITIES: • Adhere to all operating procedures (set forth by Spa Director), • Maintain cleanliness and overall appearance of spa, • Answer phones/Return missed calls, • Monitor incoming emails/Respond to customers, • Schedule all services and up sell when appropriate, • Provide excellent customer service to all guests entering and leaving, • Knowledgeable of the menu, products, and services available at Statera, • Answer questions about treatments, memberships/packages (when applicable), products and all services, • Direct technical questions to the Spa Director, • Review the day’s schedule of appointments, • Note cancellations for AM and PM to follow up, • Direct guests to complete intake forms or consent forms, • Take care of all payments for services rendered, • Check out guests and book return visit, • Call guests to confirm appointments for the following day, • Support Spa Director with inventory and time sheets if needed, • Perform open/close procedures, • Adhere to dress code set by Statera and maintain personal appearance/ cleanliness, demonstrating optimal health and wellness, • Excellent phone etiquette and communication skills, • Proficient in iOS/Mac, including MS Office Suite (preferred) Passion for beauty, wellness, and skincare is preferred Our staff members will enjoy competitive pay inclusive of a commission structure and exclusive Beauty & Wellness Perks! Come experience Statera and reset your career with us. Serious Inquiries Only! Job Types: Full-time, Part-time Benefits: • Employee discount, • Flexible schedule Shift: • Day shift, • Evening shift, • Morning shift Work Location: In person
Christina H.Active 25 days ago
