Scarsdale
An established, high-performing medical spa is seeking a hands-on leader to oversee daily operations, elevate the client experience, and drive business performance. This role blends operational leadership, team development, and financial oversight in a fast-paced, service-driven environment. Benefits and Compensation: • Competitive base salary + performance-based bonus structure, • Comprehensive health, dental, and vision insurance, • Paid time off and holiday pay, • Employee discounts on services and retail products, • Professional development and training opportunities, • Career growth within a multi-location organization, • Supportive, team-oriented culture, • Exposure to advanced aesthetic technologies and treatments Requirements & Qualifications: • 2+ years of experience in a medical spa, dermatology, or aesthetics setting, • 2+ years of management or leadership experience, • Strong understanding of medspa operations, including retail and service workflows, • Proficiency with Microsoft Office Suite and general business systems, • Ability to work Saturdays as part of a retail/service environment, • Bachelor’s degree preferred (Sales, Marketing, or related field), • Strong communication, organizational, and problem-solving skills, • Experience with EMR systems and compliance standards (HIPAA/OSHA) Must Haves: • Manage daily reconciliation of sales reports against third-party payment systems and resolve discrepancies, • Oversee inventory lifecycle including monthly reconciliation of professional-use products against clinician charting, • Lead daily team huddles focused on sales goals, service standards, and performance metrics, • Analyze consult-to-treatment conversion rates and implement strategies to improve close ratios, • Coordinate vendor relationships for equipment maintenance, biohazard disposal, and facility services, • Own P&L review process, identifying trends in retail/service performance and executing corrective action plans, • Drive local marketing initiatives including events, partnerships, and community engagement efforts, • Ensure EMR accuracy by auditing patient charts, consent forms, and clinician documentation, • Monitor retail shrinkage and implement loss prevention strategies, • Partner with marketing to align merchandising and promotional campaigns with revenue goals Preferred Background & Skills: • Experience in a high-volume, multi-location medspa environment, • Strong background in retail sales strategy and client acquisition, • Familiarity with inventory management systems (e.g., Milano or similar platforms), • Proven ability to lead performance reviews, coach staff, and build high-performing teams, • Experience managing budgets, forecasting, and cost control initiatives, • Background in aesthetics equipment and treatment offerings (e.g., injectables, body contouring, skin treatments), • Ability to balance client experience with revenue-driven decision making
Mark M.Active 5 hours ago