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• DuPage County Health Department

  

  Crisis Services Supervisor - Call Center

  2 days ago

  $70895 yearly

  Wayne

  Description Leadership Opportunity in Crisis Services! With the opening of the Crisis Recovery Center in September 2025, the DuPage County Health Department achieved a milestone in building the ideal behavioral health crisis system for our community. We are excited to offer this leadership opportunity in Crisis Services as a key role in supporting the expansion and enhancement of the continuum of Crisis Services available to county residents who may be experiencing a mental health or substance use crisis. About Crisis Services & The Crisis Recovery Center The Crisis Recovery Center (CRC) provides 24/7 behavioral health crisis services to county residents experiencing a mental health or substance use crisis; and is the access point for Crisis Residential. With the CRC, DuPage County now has a best-in-class behavioral health system which ensures all DuPage County residents have "someone to contact, someone to respond, and a safe place for help" when experiencing a mental health or substance use crisis. For more information on Crisis services please visit: Crisis Services and for more information on the Crisis Recover Center, please visit: Crisis Recovery Center . Job Details An individual in this Crisis Supervisor position will have primary responsibility for overseeing the Crisis Services Call Center operations. Responsibilities will also include supervising the work of professional level staff providing behavioral health crisis interventions and providing training and coaching to crisis services staff. -Full-time position scheduled to work Monday - Friday, 8:00 am - 4:00 pm, with the ability to have flexibility in hours to meet the needs of staff -The role includes on-call responsibilities that rotate weekly among the team of Crisis Supervisors -The hiring range for this position is $70,895 to $81,595, depending on experience Benefits Galore! Full DuPage County benefit package, including: • 12 paid holidays, • 3 weeks of paid leave (Vacation and Personal Days), • 12 weeks of Paid Parental Leave, • Paid sick time, • Health insurance, • Pension-eligible position for a secure retirement, • Eligibility for Federal Student Loan Forgiveness Program, • Tuition reimbursement and certification reimbursement #DuPageCountyHealthDepartment2 Responsibilities As a Crisis Services Supervisor for the DCHD Crisis Services Call Center, you will: -Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis Services, who provide crisis assessment, crisis intervention, and crisis follow-up services (integrated assessment and treatment planning, case management, therapy, linkage to care) -Act as project director for grants related to the Crisis Call Center -Conduct crisis line monitoring and evaluation -Provide training and coaching to staff working at crisis services -Provide support and consultation to staff regarding unique or complex client situations -Collaborate with other professionals to support integrated care for clients served through crisis programs -Serve as consultant to service providers in the community and ensure community knowledge and access to crisis services -Monitor and analyze program outcomes and implement quality control processes -Participate in emergency response activities as assigned -Review charts and documentation for accuracy and compliance -Work with a team of supervisors and assists in any necessary coverage to other Crisis services activities Requirements -Completion of a master's degree in psychology, Social Work or a related field -5+ years of behavioral health experience, including at least 3 years of supervisory experience -An equivalent combination of training and experience This position requires current licensure as a Licensed Clinical Social Worker or Licensed Clinical Professional Counselor, Licensed Marriage & Family Therapist or a Licensed Clinical Psychologist Supplemental Information Equal Opportunity Employer DuPage County Health Department is an equal-opportunity employer. We prohibit discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Salary $70,895.00 - $81,595.00 Annually Job Type Full Time (40.0 hours per week) Service Unit Behavioral Health Services Department Emergency Services

• Satanoff Insurance & Financial Services

  

  CL Account Manager

  29 days ago

  Wayne

  Job DescriptionDescription: Mission of the Commercial Lines Account Manager To serve and grow the book of clients assigned to you by providing extraordinary service, educating the customer, identifying revenue growth opportunities and generating referrals. Account managers focus on growth within their current book of business while also backing up their co-workers. Desired Outcomes of this Role • Maintain a retention rate of X on your book of business, • Proactively reach out to clients, • Conduct ongoing account reviews for your designated portion of the business, • Work efficiently and effectively with clients on their policies, • Effective account rounding, • Generate referrals for Commercial Lines and other departments, • Educate the clients about the benefits of having our agency as their agency, • Proactively call cancelled business to try to win them back immediately 1. Generate additional revenue on the book of business • Review accounts when clients call in and work to improve coverage both through endorsements and coverage increases, • Identify account rounding opportunities and proactively pursue them, • Identify coverages that clients have with other agents, • Generate demand for coverages the client didn’t know they needed (i.e. umbrella, cyber, EPLI), • Work to attract the business owner’s personal insurance to the agency, • Consistently share the agency’s referral program with clients 1. Conduct account reviews • Complete 100% of account reviews assigned to you each week. This includes reviewing potential discounts and coverage gaps, • Contact the client for a formal review that improves the client relationship, generates opportunity and reduces remarketing, • Follow agency remarketing guidelines 1. Provide outstanding inbound service on claims, billing questions, certificates, audits and endorsements • Work to manage clients’ expectations, • Follow up via phone or email with clients, • Use every opportunity to confirm and update client contact information, • Educate clients on the benefits of using our agency, • Service Commercial Lines accounts in a manner so as to eliminate gaps in coverage, thus reducing E&O exposures, • Document the management system, • Follow agency service standards on follow up and follow through 1. Positive attitude and efficient work ethic • Work to increase and improve efficiency on a daily basis. This includes always finding ways to streamline processes, using technology tools to the fullest and limiting general distractions, • Possess and maintain a positive mental attitude, including positive working relationships with clients and agency personnel 1. Conduct audits on new business files • Work with the producers to check their new business files for accuracy, • Send any onboarding materials to clients post-sale, • Update any missed new business items 1. Sell new business for the agency • Take new business opportunities and work to submit them within 48 hours of getting the opportunity, • Follow the agency sales process, • Follow up according to the sales process, • Hold the target agency closing ratio 1. Work with producers to quote and bind new business leads • Communicate with the producers on new business quoting proactively, • Submit quotes within 48 hours, • Work with underwriters on pricing and getting quotes in a timely manner 1. Work to support the marketing and branding team in the following ways: • Provide them any business cards to be entered into marketing campaigns, • Suggest blog, email and social media topics to the marketing department, • Share agency social media posts on personal social networks, • Participate in pictures and agency branding opportunities when invited 1. Other responsibilities as directed by your manager Requirements: Principles • Address difficult issues professionally and quickly, • Listen to learn and strengthen the agency, • Be relentlessly positive with the team and see their potential when they cannot, • Outlast the suck of adopting change, • Be driven to achieve the agency’s goals Critical Competencies • Efficiency - Able to produce significant output with minimal wasted effort., • Honesty/Integrity - Does not cut corners unethically. Earns trust and maintains confidences. Does what is, • right, not just what is easy., • Organized & Planning - Plans, organizes and schedules in a productive manner. Focuses on key priorities., • Follow-Through - Lives up to verbal and written agreements, regardless of personal costs., • Persistence - Demonstrates tenacity and willingness to go the distance to get something done., • Proactivity - Acts without being told what to do. Brings new ideas to the company., • Flexibility/Adaptability - Adjusts quickly to changing priorities and conditions. Copes effectively with complexity, • and change., • Calm Under Pressure - Maintains stable performance when under heavy pressure or stress., • Enthusiasm - Exhibits passion and excitement over work. Has a can do attitude., • Work Ethic - Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard., • Listening Skills - Lets others speak and seeks to understand their viewpoints., • Communication - Speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communication, including emails., • Teamwork - Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship., • Persuasion - Able to convince others to pursue a course of action.

• The Millennium Group

  

  Account Manager

  5 days ago

  Wayne

  Job Description Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry. Responsibilities: • Collect data for reports, • Ensures Customer Service area is always staffed and functional, • Maintains records and files, • Must have good working knowledge of postal regulations, • Must have good working knowledge of computer basics, • Perform work in a backup capacity to all staff functions, • Provide problem resolution, • May deal with difficult or irate customer periodically, • Ensures equipment is in good working order, equipment maintenance, • Interfaces with the client contact when required, • Keeps manager informed of operational efficiencies and potential problems, • May be required to work overtime periodically, • Able to set priorities, • Must be flexible to adapt to changes, • Must demonstrate leadership qualities Qualifications: • High School diploma or GED equivalent required., • Ability to lift up to 50 lbs., • 1 to 2 year experience in a mail room or experience at FedEx and/or UPS., • Proficiency in MS-Office: Word, Excel, Outlook, and Power Point., • Must have valid driver license, • Ability to appropriately handle confidential and highly sensitive material. WATCH Where Service Matters: Job Posted by ApplicantPro

• Satanoff Insurance & Financial Services

  

  Commercial Lines Account Manager (Property and Casualty License Required)

  27 days ago

  Wayne

  Job DescriptionDescription: Company Description The Satanoff Agency is a locally owned and operated insurance agency located in Wayne, PA. We are committed to providing quality insurance products for individuals and businesses in the Greater Philadelphia area. Our team of knowledgeable insurance professionals is experienced in creating personal and commercial insurance policies designed to fit our clients' needs. We provide quality service and attention to detail that you can only find with an independent insurance agency. Mission of the Commercial Lines Account Manager To serve and grow the book of clients assigned to you by providing extraordinary service, educating the customer, identifying revenue growth opportunities and generating referrals. Account managers focus on growth within their current book of business while also backing up their co-workers. Benefits: • Competitive Salary, • Paid Vacation & Holidays, • 401K, • Ongoing Professional Development & Training, • Quarterly Incentive Programs, • Wellness Opportunities Desired Outcomes of this Role • Maintain a retention rate of X on your book of business, • Proactively reach out to clients, • Conduct ongoing account reviews for your designated portion of the business, • Work efficiently and effectively with clients on their policies, • Effective account rounding, • Generate referrals for Commercial Lines and other departments, • Educate the clients about the benefits of having our agency as their agency, • Proactively call cancelled business to try to win them back immediately 1. Generate additional revenue on the book of business • Review accounts when clients call in and work to improve coverage both through endorsements and coverage increases, • Identify account rounding opportunities and proactively pursue them, • Identify coverages that clients have with other agents, • Generate demand for coverages the client didn’t know they needed (i.e. umbrella, cyber, EPLI), • Work to attract the business owner’s personal insurance to the agency, • Consistently share the agency’s referral program with clients 1. Conduct account reviews • Complete 100% of account reviews assigned to you each week. This includes reviewing potential discounts and coverage gaps, • Contact the client for a formal review that improves the client relationship, generates opportunity and reduces remarketing, • Follow agency remarketing guidelines 1. Provide outstanding inbound service on claims, billing questions, certificates, audits and endorsements • Work to manage clients’ expectations, • Follow up via phone or email with clients, • Use every opportunity to confirm and update client contact information, • Educate clients on the benefits of using our agency, • Service Commercial Lines accounts in a manner so as to eliminate gaps in coverage, thus reducing E&O exposures, • Document the management system, • Follow agency service standards on follow up and follow through 1. Positive attitude and efficient work ethic • Work to increase and improve efficiency on a daily basis. This includes always finding ways to streamline processes, using technology tools to the fullest and limiting general distractions, • Possess and maintain a positive mental attitude, including positive working relationships with clients and agency personnel 1. Conduct audits on new business files • Work with the producers to check their new business files for accuracy, • Send any onboarding materials to client's post-sale, • Update any missed new business items 1. Sell new business for the agency • Take new business opportunities and work to submit them within 48 hours of getting the opportunity, • Follow the agency sales process, • Follow up according to the sales process, • Hold the target agency closing ratio 1. Work with producers to quote and bind new business leads • Communicate with the producers on new business quoting proactively, • Submit quotes within 48 hours, • Work with underwriters on pricing and getting quotes in a timely manner 1. Work to support the marketing and branding team in the following ways: • Provide them any business cards to be entered into marketing campaigns, • Suggest blog, email and social media topics to the marketing department, • Share agency social media posts on personal social networks, • Participate in pictures and agency branding opportunities when invited 1. Other responsibilities as directed by your manager Principles • Address difficult issues professionally and quickly, • Listen to learn and strengthen the agency, • Be relentlessly positive with the team and see their potential when they cannot, • Outlast the suck of adopting change, • Be driven to achieve the agency’s goals Critical Competencies • Efficiency - Able to produce significant output with minimal wasted effort., • Honesty/Integrity - Does not cut corners unethically. Earns trust and maintains confidences. Does what is, • right, not just what is easy., • Organized & Planning - Plans, organizes and schedules in a productive manner. Focuses on key priorities., • Follow-Through - Lives up to verbal and written agreements, regardless of personal costs., • Persistence - Demonstrates tenacity and willingness to go the distance to get something done., • Proactivity - Acts without being told what to do. Brings new ideas to the company., • Flexibility/Adaptability - Adjusts quickly to changing priorities and conditions. Copes effectively with complexity, • and change., • Calm Under Pressure - Maintains stable performance when under heavy pressure or stress., • Enthusiasm - Exhibits passion and excitement over work. Has a can-do attitude., • Work Ethic - Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard., • Listening Skills - Lets others speak and seeks to understand their viewpoints., • Communication - Speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communication, including emails., • Teamwork - Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship., • Persuasion - Able to convince others to pursue a course of action.Requirements:, • Property and Casualty License, • Comfortable commuting to this job's location, as this is a full-time on-site position

• Apex Focus Group LLC

  

  Part Time Work From Home Focus Group Panelist. Call Centre Agent Experience Not Required

  3 months ago

  Wayne

  No call centre agent experience required.

• Boise Cascade Company

  

  Account Manager

  4 days ago

  Wayne

  Job Description Boise Cascade Company has been in the business of manufacturing wood products and distributing building materials for over half a century. We are one of the largest producers of engineered wood products and plywood in North America and a leading U.S. wholesale distributor of building materials. Because our business is built on relationships, our associates are critical to our success. We are committed to investing in them and that is why we offer a comprehensive benefits package designed to have a positive impact on all areas on your life – from health and well-being, career, and community, to financial security and personal safety, with many benefits beginning on your first day of employment. Please review the responsibilities and needed qualifications below and apply today! Boise Cascade has an exciting opening for an Account Manager! Please review the responsibilities and needed qualifications below and apply today! Responsibilities An Account Manager’s key responsibility is to perform marketing and outside sales of a broad mix of products and services dealer accounts through personal customer contact. Travels through assigned territory, quotes prices, and conducts sales presentations. Account Managers develop sales strategies and product promotions. Resolve customer issues, respond to complaints and receivable problems, and provide claims service. Maintain knowledge of competitor products. Manage territory/customers for profitable results. Provide promotional and merchandising support to customers in support of vendors. Account Managers develop promotions; administer co-op. Provide training to customers, customer associates, and contractors. Demonstrate strong commitment to safety, quality, environmental awareness, and continuous process improvement. Perform other duties and responsibilities as assigned. Qualifications Basic Qualifications: College Degree or equivalent work experience in related job function. Working Conditions for an outside sales position include minimal physical exertion; required to drive personal car to customer sites, including active construction sites. Preferred Qualifications: Comprehensive knowledge of building materials and product lines a plus. Prefer three (3) to five (5) years experience in related job function. Candidate must have effective communication skills and the ability to work independently or with teams/groups. Our Benefits • Medical + Dental + Vision, • Flexible Spending Accounts + HRA, • 401(k) Retirement Savings, • Annual Incentives, • Paid Time Off (20/yr) and holidays (10/yr), • Paid Parental Leave

• Jasmine Ross - State Farm Agent

  

  Account Manager - State Farm Agent Team Member

  21 days ago

  Wayne

  Job DescriptionBenefits: • Life insurance, • Bonus based on performance, • Competitive salary, • Health insurance, • Opportunity for advancement, • Paid time off, • Profit sharing, • Signing bonus, • Training & development, • 401(k) matching Bilingual Spanish Position ABOUT OUR AGENCY: Ive been a State Farm Agent since 2018, after spending 15 years learning the business firsthand as a team member in my moms agency. Today, I lead a passionate and experienced team of seven with over 40 years of combined industry knowledge. Our mission is simple: to deliver the most remarkable service in town. We offer an exceptional package of benefits including paid time off and holidays, paid licensing and training, a $500 apparel budget, 401K with 5% match, monthly and quarterly bonuses, profit sharing, a health insurance stipend, and supplemental coverage reimbursements. With a Psychology degree from the University of Michigan, Ive built a workplace culture where relationships come first. Our team is known for treating customers like family, creating a welcoming space where people feel comfortable and cared for. If you're someone who loves to learn, enjoys helping others, and wants a meaningful career with room to grow, we'd love to hear from you. ROLE DESCRIPTION: As Account Manager - State Farm Agent Team Member for Jasmine Ross - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: • Develop and maintain customer relationships to drive retention and growth., • Conduct policy reviews and provide recommendations to customers., • Oversee the resolution of complex customer issues., • Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.QUALIFICATIONS:, • Experience in insurance sales or account management preferred., • Leadership and interpersonal skills., • Proven track record of meeting sales targets., • Willingness to engage in sales conversations.

• Certara USA, Inc.

  

  Portfolio Account Manager

  3 days ago

  Wayne

  Overview Certara accelerates medicines using proprietary biosimulation software, technology and services to transform traditional drug discovery and development. Its clients include more than 2,000 biopharmaceutical companies, academic institutions, and regulatory agencies across 62 countries. Certara is a global leader in model-informed drug development and regulatory science. Our software and services accelerate decision-making across the life sciences ecosystem. We are seeking a Portfolio Account Manager (PAM) for Modeling & Simulation (M&S) to join our American commercial team and global M&S portfolio organization. This role spans Certara's full suite of M&S capabilities, including both mechanistic approaches (systems biology, QSP, PBPK, digital simulations) and empirical approaches (population PK/PD, exposure-response, meta-analyses). The PAM operates through the AMER zone account teams while ensuring client needs are met quickly, collaboratively, and without organizational barriers. This position is based in the United States with a strong preference for applicants based in California, Chicago, New York City, or Washington DC. Responsibilities The PAM is one of several portfolio managers in the AMER region. Each PAM may be assigned a territory and/or set of accounts to ensure full coverage across the zone. The role has a solid reporting line to the Global Portfolio Leader for M&S and a dotted line to the AMER Zone commercial leader(s), ensuring both global alignment and zone-level execution. The PAM will: • Lead portfolio strategy and business development for the full range of M&S solutions within their assigned accounts/territory., • Build and execute go-to-market strategies for scaling the M&S business in AMER, • Build and manage a team of PAMs operating through the AMER team and with the scientific and marketing teams; manage their quotas and the AMER M&S target, • Partner with Global Account Directors (Tier 1), Enterprise Account Managers (Tier 2), Inside Sales (Tier 3), and Renewals to expand client adoption and deepen Certara's value., • Serve as the subject matter expert and pursuit leader for M&S opportunities, while respecting other account activity and coordinating all client engagement through account teams., • Develop strong client relationships in coordination with account owners, with a focus on efficiency and transparency. Qualifications • Portfolio Growth & Strategy, • Develop and execute a go-to-market plan for assigned accounts/territory, in line with the global M&S portfolio strategy., • Carry a portfolio quota that contributes to the overall AMER zone sales bookings., • Identify and qualify opportunities across both empirical and mechanistic domains., • Track market trends and client needs to shape offering positioning and pipeline generation., • Collaboration with Account Teams, • Work through zone account teams to ensure seamless pursuit of opportunities., • Engage in joint account planning and pipeline reviews with GADs, EAMs, and ISRs., • Provide enablement, training, and pursuit support to account teams on M&S solutions., • Ensure account teams facilitate portfolio pursuits within assigned accounts/territory., • Client Engagement, • Act as the domain expert in client meetings, workshops, and proposals., • Build and maintain executive and scientific relationships to establish Certara as a trusted advisor., • Position M&S solutions to address client challenges in discovery, development, and regulatory submission., • Coordination & Governance, • Document opportunities in CRM, aligned with account pipelines., • Resolve conflicts quickly through escalation and alignment on shared sales bookings goals., • Ensure handoffs to scientific delivery teams are smooth, efficient, and client-centric. Success Measures • Attainment of portfolio quota (new business + expansion)., • Growth in adoption of M&S across Tier 1-3 accounts within assigned territory/accounts., • Evidence of joint pursuits and shared sales bookings attribution with account teams., • Increased number of cross-portfolio opportunities (software + services)., • Positive feedback from clients and internal account leaders on coordination and value delivered. Qualifications • Advanced degree (MS/PhD) in life sciences, computational biology, pharmacology, or related field; or equivalent commercial experience in modeling & simulation. 3-5 years of experience in consulting, sales, or biopharma science a plus., • Strong understanding of the drug discovery & development process, including both mechanistic and empirical modeling approaches., • Proven success in solution selling within pharmaceutical or biotech industries a plus., • Ability to work collaboratively in a matrix sales structure with global portfolio and zone reporting lines., • Track record of successful team management, • Excellent communication, presentation, and relationship-building skills., • Willingness to travel as needed within AMER. Certara bases all employment-related decision on merit, taking into consideration qualifications, skills, achievement, and performance. We treat all applicants and employees without regard to personal characteristics such as race, color, ethnicity, religion, sex, sexual orientation, age, nationality, marital status, pregnancy, physical or mental condition, genetic information, military service, or other characteristic protected by law.