Central Plaza Residential Care

Central Plaza is seeking a reliable, organized, and detail-oriented Remote Virtual Assistant to provide administrative and operational support to the team. The Virtual Assistant will assist with communication, scheduling, data entry, document management, customer support, and day-to-day administrative tasks while working remotely. The ideal candidate is comfortable using computers and online communication tools, can manage multiple tasks efficiently, and maintains a high level of accuracy and professionalism. Primary Duties and Responsibilities • Manage emails, messages, and routine correspondence., • Schedule appointments, meetings, and team activities., • Perform accurate data entry and maintain electronic records., • Organize documents, files, spreadsheets, and other digital information., • Assist with customer inquiries and provide timely responses., • Track assigned tasks, orders, requests, and follow-ups., • Prepare basic reports, summaries, and spreadsheets., • Coordinate information between team members and management., • Monitor deadlines and follow up on outstanding tasks., • Conduct basic online research when requested., • Assist with administrative and operational projects., • Maintain confidentiality of company and customer information., • Report issues, unusual requests, or discrepancies to the appropriate supervisor., • Perform other reasonable administrative duties assigned by management. Required Qualifications • High school diploma or equivalent preferred., • Previous administrative, customer service, virtual assistant, or office experience is helpful but may not be required for entry-level applicants., • Strong written and verbal communication skills., • Basic computer and internet skills., • Ability to use email, word-processing, spreadsheets, and online communication platforms., • Strong attention to detail and organizational skills., • Ability to work independently in a remote environment., • Reliable internet connection and suitable workspace., • Ability to manage confidential information responsibly. Preferred Skills • Microsoft Office or Google Workspace proficiency., • Calendar and scheduling experience., • Data-entry experience., • Customer-service experience., • Familiarity with task-management or collaboration software., • Ability to prioritize multiple assignments and meet deadlines. Decision-Making Authority The Remote Virtual Assistant is expected to handle routine administrative decisions within established company procedures. The position may prioritize daily tasks, organize schedules, respond to routine inquiries, and correct minor administrative errors. Matters involving financial approvals, policy exceptions, sensitive customer issues, significant operational changes, or other decisions outside established procedures should be referred to the supervisor or manager. Key Performance Expectations • Accuracy and attention to detail., • Timely completion of assigned tasks., • Professional communication., • Reliability and consistent attendance., • Proper organization of digital records., • Responsiveness to team members and customers., • Compliance with company procedures and confidentiality requirements. Benefits: • Flexible Work Schedule, • Work From Home, • Paid Time Off (PTO), • Paid Holidays, • Performance Bonuses

About Us: Central Plaza offers a 24-hour residential treatment program designed to maximize independence and support reintegration into the community. Our Recovery-oriented services utilize evidence-based practices to promote and foster mental health and wellness. Job Summary The Remote Administrative Assistant provides administrative and clerical support to ensure the efficient operation of the residential treatment home's daily activities. This role supports management and clinical staff by coordinating schedules, maintaining confidential records, handling communications, and assisting with general office operations while working remotely. Key Responsibilities Manage incoming emails, phone calls, and correspondence professionally. Schedule meetings, appointments, and staff calendars. Maintain accurate electronic client and administrative records while ensuring confidentiality. Prepare reports, letters, spreadsheets, and other documents. Assist with data entry, document filing, and record management. Coordinate virtual meetings and take meeting minutes when required. Monitor office supplies and assist with purchasing requests. Support onboarding and administrative tasks for new employees. Communicate with staff, vendors, and external partners in a professional manner. Perform other administrative duties assigned by management. Qualifications High school diploma or equivalent; associate's degree preferred. Previous administrative or office support experience preferred. Proficiency in Microsoft Office (Word, Excel, Outlook) and Google Workspace. Excellent written and verbal communication skills. Strong organizational and time-management abilities. Ability to work independently and maintain confidentiality. Experience in healthcare, behavioral health, or residential treatment settings is an asset. Skills Administrative support Calendar management Data entry Document preparation Customer service Time management Attention to detail Confidential records management Team collaboration Problem-solving Work Environment Fully remote with reliable high-speed internet. May require occasional virtual meetings during standard business hours. Must maintain confidentiality and comply with organizational policies regarding client information.