Truveta

Residents of Alabama, United States should apply submit their applications only. Customer Service Representative Job Description: We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support.

Medical Coder Job Description: We are looking to recruit a competent medical coder to assist us with coding medical documentation for insurance claims and for our databases. The medical coder will assign required Current Procedural Terminology (CPT), Healthcare Common Procedure Coding System (HCPCS), International Classification of Diseases, Tenth Revision, Clinical Modification (ICD-10-CM), and American Society of Anesthesiologists (ASA) codes. You will assign Ambulatory Payment Classifications (APC) or Diagnosis-related group ( DRG ) codes. To ensure success you need to make judicious decisions on which codes to assign in each instance, and function to a high level of accuracy. Top applicants are motivated, detail-oriented, and have outstanding people skills. Medical Coder Responsibilities: Extracting relevant information from patient records. Liaising with physicians and other parties to clarify information. Examining documents for missing information. Assigning CPT, HCPCS, ICD-10-CM, and ASA codes. Assigning APC and DRG codes. Ensuring documents are grammatically correct and free from typing errors. Performing chart audits. Advising and training physicians and staff on medical coding. Informing supervisor of issues with equipment and computer program. Ensuring compliance with medical coding policies and guidelines.