Customer Care Executive
7 days ago
West Hempstead
We are seeking a dedicated and enthusiastic Customer Support Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and handle inquiries with professionalism will be key to ensuring customer satisfaction and loyalty.
Duties
Respond to customer inquiries via phone, email, and chat in a timely manner.
Provide accurate information regarding products and services to clients.
Assist customers with troubleshooting issues and resolving complaints.
Maintain detailed records of customer interactions through data entry into our systems.
Demonstrate excellent phone etiquette while managing multiple calls.
Collaborate with team members to improve client services and enhance the overall customer experience.
Stay updated on product knowledge and company policies to provide informed support.
Experience
Previous experience in customer service or customer support is preferred but not mandatory.
Proficiency in English and Spanish is a must and required; multilingual skills are a plus.
Strong communication skills, both verbal and written, are essential for effective client interaction.
Familiarity with office software and computerized systems for data entry is necessary.
A positive attitude and the ability to work well under pressure in a fast-paced environment.
Join us as we strive to provide outstanding support to our customers while fostering a collaborative work environment. We look forward to welcoming you to our team!
Salvatore GambinoActive 9 days ago