Sykes Enterprises, Incorporated

Ofertas sugeridas de otras empresas

• SecurityMetrics

  

  Account Manager (US & UK HRS)

  hace 1 mes

  Orem

  Job DescriptionSalary: $40k - $80k base + bonus If you are looking for a company that offers great pay, great benefits and a great work environment then look no further. No experience needed! We are hiring for full time or part time shifts starting at 2am, 4am, 6am, 8am and throughout the day. No shift works later than 6pm MST. We are open M-F. About Us We have more than 10 years of experience with data security and compliance. Our friendly and informative customer service is the cornerstone of our company. We have the largest in-housecall centerin the payments industry and take over 135,000 calls each month. Since our founding, we have tested over 1 million systems, from Fortune 500 businesses to small retailers, for data security and compliance. We are one of only a handful of companies worldwide certified by the PCI Council to conduct all majorPCI compliance validations. In 2019 we won the awards for New Product/Service of the Year (GDPR Defense), Cybersecurity Product (PCI Customer Portal), Best Product: Compliance (PCI DSS Assessments). We are rapidly growing and looking to expand the team. Compliance Consultant/Account Manager: This is an Entry level sales position (no experience needed) where you will help businesses prevent credit card theft and fraud. Help customers meet the standards set by the major credit card companies while earning generous commissions! Job Responsibilities: • Make daily outbound calls and emails, • Understand the importance of PCI Compliance and how to apply them to our customers needs, • Manage and develop a pipeline in SecurityMetrics CRM, • Achieve sales targets, • Provide a quality experience for SecurityMetrics customers What Were Looking For: • Energetic, empathetic, hardworking, and motivated individuals, • Basic computer skills, • Strong communication skills, • Open to continuous training and development, • 2+ years of sales experience preferred Perks: • Uncapped commissions/bonuses, • Paid time off, Health/Dental Benefits, 401k match, • Company Summer and Winter parties, • Company Raffles including TVs, iPads, MacBook, Drones, Apple Watches, Cash Prizes etc., • Monthly catered lunches, • Annual Presidents Club (all-inclusive resort), • Relaxed and flexible work environment, • Real growth opportunities

• Ultimate Staffing

  

  Call Center Manager

  hace 6 días

  Orem

  Call Center Manager Compensation: $75,000 - $85,000/year Location: Orem, UT (Onsite) We're looking for a Call Center Manager to lead a driven, high-performing team dedicated to resolving customer support tickets quickly, accurately, and with genuine care. In this role, you'll empower your team to deliver exceptional service, foster collaboration, and refine processes for continuous improvement. You'll also be the go-to escalation point for complex issues-ensuring efficiency, quality, and an outstanding customer experience across the board. What You'll Do: • Lead daily operations of the Customer Support team, ensuring tickets are handled promptly and effectively., • Build and refine workflows to boost efficiency, resolution speed, and customer satisfaction., • Act as an escalation point for complex issues, providing timely, effective solutions., • Track performance with KPIs and SLAs to meet response, resolution, and satisfaction goals., • Regularly review and enhance policies and procedures to align with best practices., • Partner with Product, Engineering, and other teams to address recurring issues and recommend improvements., • Coach, mentor, and grow team members to strengthen both technical and customer service skills., • Develop and deliver onboarding and ongoing training for the support team., • Conduct performance reviews and provide feedback to drive accountability and growth., • Host team meetings to share updates, align on goals, and reinforce best practices., • Manage scheduling, approve time-off, and ensure proper coverage., • Evaluate and implement tools and technologies to improve efficiency., • Maintain awareness of privacy/security protocols and ensure compliance with company policies. What We're Looking For: • 3+ years leading a customer support team in a ticket-driven environment., • Strong expertise in ticket management systems and escalation practices., • Excellent communication, organizational, and leadership skills., • Data-driven approach to improving team and customer outcomes., • Experience with Salesforce, Zendesk, Jira, or similar tools., • Bonus: Bachelor's degree and experience with SaaS or cloud-based software. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

• EVO PEST OFFICE LLC

  

  Customer Success Representative

  hace 26 días

  Orem

  Job DescriptionCome work with the highest-rated and fastest-growing Pest Control Company in the Midwest! We are looking for a qualified Customer Success Representative for our office in Orem, UT. We have full-time positions available. Your role is to provide quality sales and customer service via email, phone, and text to the thousands of customers in the Midwest. Must have strong attention to detail. Must have the ability to multitask and work in a fast-paced environment. Must be able to learn new systems and protocols on a computer, be tech-literate, and be adaptable to technology. Job Type: Full-time Pay: $16.00 - $20.00 per hour Expected hours: 40 per week Benefits: Employee discount health insurance, paid time off Responsibilities • Develop and maintain strong relationships with clients, • Drive sales growth through account management strategies, • Identify new business opportunities and lead generation, • Negotiate contracts and close agreements to maximize profits, • Collaborate with the sales team to achieve targets, • Utilize Salesforce or similar CRM tools for account management, • Conduct warm calling to prospective clients, • Provide technical sales support to customers Experience • Proven experience in account management, sales, or related field, • Strong communication and negotiation skills, • Leadership abilities to drive results and motivate teams, • Business development expertise to identify growth opportunities, • Familiarity with market trends and competitor activities If you are a results-driven individual with a passion for sales and account management, we invite you to apply for this exciting opportunity.

• Ultimate Staffing

  

  Call Center Manager ( {{city}})

  hace 6 días

  Orem

  In this role, you'll empower your team to deliver exceptional service, foster collaboration, and refine processes for continuous improvement.You'll also be the go-to escalation point for complex issues-ensuring efficiency, quality, and an outstanding customer experience across the board.Lead daily o

• OneTouch Direct

  

  FT Customer Service Representative - Work From Home

  hace 5 días

  Orem

  Call Center / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at OneTouch Direct, you will: Respond to customer inquiries and concerns in a timely and professional manner; Provide accurate information and solutions to customer issues; Maint

• iRhythm Technologies

  

  FT Work From Home - Customer Service Advocate - Overnight

  hace 5 días

  Orem

  Up to $25 per hour / Medical, dental & vision / 401k match / PTO / Sun-Thurs 11:30p-7:30a CST - As a Customer Service Advocate at iRhythm Technologies, you will: Answer inbound calls in our Contact Center; Verify and investigate patient insurance, estimate benefit coverage and out of pocket costs, a

• BroadPath

  

  FT Customer Support Representative - Work From Home

  hace 15 horas

  Orem

  Up to $18 per hour / Weekly pay / No weekends - As a Customer Support Rep at BroadPath, you will: Manage inbound and outbound calls to schedule, reschedule, or confirm patient appointments; Verify patient insurance eligibility and update records as needed; Process referral requests and prescription

• iRhythm Technologies

  

  FT Work From Home - Customer Service Advocate - 1st Shift

  hace 5 días

  Orem

  Up to $25 per hour / Medical, dental & vision / 401k match / PTO / Tues-Sat 8a-4:30p CST - As a Customer Service Advocate at iRhythm Technologies, you will: Answer inbound calls in our Contact Center; Verify and investigate patient insurance, estimate benefit coverage and out of pocket costs, and di