Remote Bilingual Customer Support - Cruise Line Client
5 days ago
Dallas
Work From Home: Support a Leading Cruise Line Through the Arise® Platform Interested in earning extra income from home? The Arise® Platform connects you with remote customer service opportunities from well-known brands. By using the platform, you can offer virtual support services while avoiding the cost and hassle of commuting. One program now available involves supporting a popular cruise line company that serves Spanish-speaking customers. If you're bilingual, customer-focused, and looking for flexible work, this could be a strong match. Why explore programs on the Arise® Platform? • Work from the comfort and convenience of home, • Choose your hours from program availability, • Support well-known client programs remotely, • Avoid commuting-related expenses and save time, • Handling inbound calls in both English and Spanish from customers planning and booking cruise vacations, • Assisting travel agent partners with booking-related inquiries, • Making outbound calls to internal support departments or customers for status updates and clarification, • Transferring calls to appropriate departments or account representatives, • Providing knowledgeable, friendly customer service while navigating multiple systems, • Full fluency in both English and Spanish (written and verbal), • Strong communication and listening skills, • Outstanding problem-solving abilities, • Patience, empathy, and a positive attitude, • Ability to remain calm under pressure, • Instruction and certification, which may be unpaid, may be required before you can begin earning, and continuing certification requirements may apply, • Certification courses can range from a few days to six weeks and may include live instruction and/or self-paced work, • Service Partners are required to pay a $19.75 Platform Usage Fee for each Agent actively servicing on the Arise® Platform for each billing cycle, • All rates are paid to the Service Partner; agent rates are negotiated by and between the Service Partner and Agent, not Arise. Agent rates often differ from rates paid to the Service Partner, • Geographic and time limitations may apply based on client program requirements, • Minimum servicing requirements and other client-imposed requirements may apply