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• Centah Inc

  

  Customer Service Representative (Hybrid, Evening Shift)

  hace 15 días

  Fort Lauderdale

  Job Description This position is specifically for one of our two evening shifts: 12:00pm-9pm or 1:00pm-10:00pm. Please do not apply for this position if you are not available during these times. This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks (minimum) of in-office onboarding/training. In order to maintain work from home status, it is required to maintain good performance and attendance. It is a requirement of employment for you to reside within driving distance of our Fort Lauderdale office. Who is Centah? Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project. About the role: We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner. Responsibilities: • Answer incoming calls and respond to customer’s requests, • Ability to work in a fast paced environment., • Book appointments for members with a high degree of data accuracy, • Maintain excellent written and verbal communication skills on a consistent basis, • Identify and escalate issues to supervisors, • Responsible for adapting to fast changing guidelines with customers, • Informs clients by explaining procedures; answering questions; providing information, • Maintains and improves quality results by adhering to standards and guidelines Requirements General Requirements: • High school graduate or G.E.D., • Minimum of one year experience in an inbound/outbound call center or retail environment is preferred, • Excellent oral and written communication skills, • Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously, • Ability to type at least 25 words per minute is preferred, • Experience in providing exceptional customer service and maintaining established quality requirements, • Must be able to pass a background check Performance Requirements (MUST READ): • Average Talk Time: Less than 4 minutes per call while resolving customer issues., • Call Conversion Ratio: Require a 60%+ lead to call ratio., • Disposition Calls Processed: Demand proof of handling 80+ calls per shift with accurate disposition coding and in a timely manner., • Attendance: Require a 98%+ attendance record over 6+ months, with little to no unexcused absences., • QA Score: Must consistently achieve 90%+ quality assurance scores on call evaluations monthly., • Average Hold Time: Must have maintained average hold times of less than 60 seconds per call, this is a high call volume environment., • Calls Handled per Hour: Demand experience processing 10+ calls per hour with accurate dispositions, note and escalations., • Breaks/ Lunches: adherence to scheduled breaks and lunches: two 15 minutes breaks, one 30 minute lunch., • Error-Free Documentation: Must demonstrate 99%+ accuracy in call processing and CRM updates. All notes will be reviewed. Benefits • Opportunity to continue working from home in our post-pandemic workplace, • Retention bonus at both the 6 month and 1 year mark, • Eligible for Medical, Dental, and Vision after 60 days of continuous employment, • $15,000 Life Insurance (Company Paid), • 401K plan eligibility after 1 year of service w/company match of up to 4%, • Paid Time Off - Earn 10 days per year after 90-day probationary period, • Monthly Incentive Bonus Plan (up to $300), • Weekly/monthly gift card drawings/contests for meeting goals, • Career learning and development programs, • Casual dress code, • Salary: $15.00/hour Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process. Next steps: If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

• Aloft Fort Lauderdale Airport

  

  Guest Service Representative

  hace 6 días

  Fort Lauderdale

  Job Description No matter whether a guest arrives weary from their travels or excited for a vacation, as a Guest Service Representative, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence which in turn creates a customer for life. Benefits Offered: • Incentives $, • Employee Referral Program $, • Paid Time Off, • Paid Vacation (Full-Time), • Merit Increase $, • 401k with Employer Contribution (Full-Time), • Medical, Dental, Vision (Full-Time), • Life Insurance (Full-Time), • Long-term/Short-term Disability (Full-Time), • Accident (Full-Time), • Critical Illness (Full-Time), • Cross-training Opportunities, • Hotel Room Discounts Schedule: • Flexible Shifts Available -Morning/Evening/Night -Weekends -Full-Time/Part-Time Our Guest Service Representatives makes a difference by: • A warm, people-oriented demeanor, • A team-first attitude, • A gift for paying attention to the smallest details As Guest Services Representative, you will: • Organize, confirm, and process guest check-on/check-outs and adapt for any changes, verify guest identity, • Respond to and resolve guest requests, • Secure payments, verifying and adjusting billing as needed, • Provide guests with room and hotel information, directions, amenities, and local interests, • Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff, • Complete cashier and closing reports, counting the bank at the end of each shift securely, • Accept and record wake-up calls, delivering to the right department, • Maintain confidentiality of all guests, proprietary information, • Communicate any emergency, lost item, or theft to proper staff and/or authorities, • Report maintenance problems, accidents, and safety hazards, • Keep contingency lists in case of emergency and communicate and necessary messages, • Protect company assets, • Comply with all quality assurance expectations To be a successful Guest Service Representative, you need: • A professional demeanor, a warm and welcoming personality, and must be able to engage easily and actively connect with others., • Be genuinely caring and compassionate and visibly demonstrate desire to understand others., • Create confidence and trust, while communicating the right message at the right time., • Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels., • Be direct yet tactful and considerate of the audience., • Speak with others using clear and professional language, and answer telephones using appropriate etiquette., • Maintain awareness of undesirable persons on premises., • Clean professional appearance., • Perform other reasonable job duties as requested by Supervisors. Minimum Requirements: The Guest Representative role requires standing for long periods of time, or entire shifts. Read and visually verify information in a variety of formats (i.e., small print). Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance. MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. If you are an individual with a disability and need assistance completing the online application, please call 317-356-4000 extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to hr@mhghotelsllc.com “Applicant Accommodation” should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request accommodation to apply for a job.

• Nextran Truck Centers

  

  Leasing Account Manager

  hace 19 días

  Fort Lauderdale

  Job DescriptionNextran Truck CentersLeasing Account Manager - Fort Lauderdale & West Palm Beach Are you looking to further develop your profession into a career? Are you driven by opportunity? Nextran Truck Centers is hiring!Our Employees Benefit from: Career Paths || Network of 30 Dealerships || Disability Insurance || Paid Time Off (2wks 1st year) || Nextran Paid Life Insurance Family Centered Values || Medical and Dependent Care FSA || 401(k) Retirement Plan with Match || Company-Paid Holidays || EAP Great Medical, Dental, & Vision Benefits || Social Responsibility Opportunities || 28+ Years of Industry Experience || Professional Growth As a Insert Job Here, you are a valued member of our team, performing: • Identify and pursue new leasing opportunities within the assigned region, • Develop and maintain strong relationships with current and prospective clients, • Conduct needs assessments to recommend the appropriate mix of equipment and lease terms, • Negotiate lease terms and pricing to ensure both profitability and customer satisfaction, • Coordinate with internal departments (maintenance, operations, finance) to fulfill lease agreements, • Maintain up-to-date knowledge of market trends, competitor offerings, and fleet technology, • Prepare and deliver proposals, quotes, and contracts, • Achieve or exceed sales targets and KPIs, • Provide excellent after-sale service and support to promote long-term customer retention, • You will be eligible to earn a commission based on performance Preferred Candidates have the following: • Bachelor’s degree preferred in Business and/or marketing or equivalent experience, • 3–5 years of B2B sales experience, ideally in transportation, leasing, or logistics, • Proven ability to manage a regional territory and work independently, • Strong negotiation, communication, and presentation skills, • Knowledge of truck leasing, DOT regulations, and fleet operations a plus, • Proficiency Microsoft Office, • Valid driver’s license and good driving record and willingness to travel within assigned region (up to 75%) Nextran Core Hiring Competencies: • Customer Focus - Building strong customer relationships and delivering customer-centric solutions, • Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity, • Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences, • Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm, • Decision quality - Making good and timely decisions that keep the organization moving forward Notice Regarding Job Posting Scams We are aware that fraudulent job postings and recruitment scams are becoming more common. Please be advised that legitimate communications from our company will only come from official company email addresses and through our verified hiring platforms. We will never ask candidates to provide payment, purchase equipment, or share sensitive personal or financial information (such as bank account details or Social Security numbers) during the initial application or interview process. If you receive a suspicious message claiming to represent our company, please do not respond or provide any information. Instead, report the communication to us through our official website or apply directly through our verified job postings. Your safety and privacy are important to us, and we encourage all applicants to remain vigilant when searching for employment opportunities. We are a network of commercial truck dealerships committed to providing the best products and services through highly skilled associates who are focused on delivering the lowest life-cycle cost to our customers. Spanning the Southeast and Midwest United States, we provide sales, parts, and service for several leading brands, including Mack, Volvo, Isuzu, GMC, Ford, Hino, and Kalmar Ottawa. EEO Employer

• Lendbuzz

  

  Recourse Account Manager - Fort Lauderdale, FL

  hace 11 días

  Fort Lauderdale

  Job DescriptionLendbuzz is looking for a detail-oriented and relationship-focused Recourse Account Manager to join our growing team in Fort Lauderdale, FL. This role supports the ongoing success of our dealer network by managing post-sale operations tied to the Lendbuzz Partnership Program. You'll serve as the primary point of contact for partner dealers, ensuring smooth coordination around vehicle returns, insurance, and program compliance. This is a great opportunity for someone with automotive finance or dealership experience who excels at operational problem-solving and relationship management.Key Responsibilities • Act as the main point of contact for partner dealers on all post-sale matters, ensuring timely and professional communication that supports a seamless dealer experience, • Manage all aspects of recourse vehicle returns, including documentation, payment tracking, and coordination with internal teams to ensure accurate and timely resolution, • Handle Vendor’s Single Interest (VSI) insurance submissions, updates, and issue resolution to maintain compliance with program guidelines and timelines, • Track dealer performance against program expectations, flagging and escalating compliance issues or risk indicators to internal stakeholders as needed, • Travel up to 4 days a month to collect and share dealer feedback to help refine program processes, identify inefficiencies, and assist in implementing operational enhancements, • Maintain accurate records and generate regular reports related to dealer performance, vehicle status, and VSI compliance for internal visibility, • Identify and resolve dealer concerns quickly and effectively, ensuring a positive partner experience and protecting program integrityQualifications, • 2–5 years of experience in dealer account management, automotive finance, or a similar role with operational responsibilities and external partner interaction, • Familiarity with recourse finance structures, dealership workflows, vehicle logistics, and insurance practices, especially VSI policies, • Excellent verbal and written communication abilities, with confidence in handling both sensitive issues and day-to-day inquiries with professionalism, • Strong attention to detail and ability to manage multiple tasks simultaneously in a fast-paced, field-based role., • Must reside in Florida with the flexibility to travel as needed to visit dealer partners and attend regional meetingsCompensation for this role includes a competitive base salary ranging from $60,000 to $70,000, along with the opportunity to earn performance-based bonuses.Why Join Lendbuzz? We’re transforming automotive financing with innovative programs that help dealerships grow. As a Recourse Account Manager, you’ll play a vital role in maintaining strong dealer partnerships while driving program success. Join a collaborative team with competitive compensation and real opportunities for growth. Recent Achievements 2022 - Named one of America’s Best Startup Employers by Forbes. 2023 - Received a Fintech Breakthrough award for “Best Consumer Lending Platform” and grew revenue by over 80% year over year.2024 - Surpassed ONE MILLION loan applications and counting. A Note on Recruiting OutreachWe’ve been made aware of individuals falsely claiming to represent Lendbuzz using lookalike email addresses (eg @lendbuzzcareers.com). Please note that all legitimate emails from our team come from @lendbuzz.com. We will never ask for sensitive information or conduct interviews via messaging apps.

• Nextran Truck Centers

  

  Account Manager

  hace 28 días

  Fort Lauderdale

  Job DescriptionNextran Truck CentersAccount Manager - Ft. Lauderdale Are you looking to further develop your profession into a career? Are you driven by opportunity?Nextran Truck Centers is hiring!Our Employees Benefit from: Career Paths || Network of 25 Dealerships || Disability Insurance || Paid Time Off (2wks 1st year) || Nextran Paid Life Insurance Family Centered Values || Medical and Dependent Care FSA || 401(k) Retirement Plan with Match || Company-Paid Holidays || EAP Great Medical, Dental, & Vision Benefits || Social Responsibility Opportunities || 28+ Years of Industry Experience || Professional Growth The Truck Salesman Consultants will represent the Nextran Truck Center, Ft. Lauderdale dealership on all truck sales opportunities within an assigned geographical territory of our Mack and Volvo Area of Responsibility (AOR). Our Truck Salesman (Account Manager) will be responsible for obtaining new business while increasing truck sales volume with existing customers. Essential Responsibilities Develop and maintain the highest level of customer satisfaction with all customers.Make a minimum of (15) documented field (i.e., face to face) contacts per week.Perform necessary marketing/prospecting to find and attract new customers while enticing former customers to return to NextranMaintain current knowledge on all facets of the products and services Nextran offersFile electronic Sales Assistance for Mack and Retail Sales Assistance for Volvo on all quotes to ensure the accuracy of the dealership participation rate.Actively pursue and support the financing of deals by exposing customers to the availability of such opportunities through the F&I Manager.Develop familiarity with warranty and service policy and dealership technology (e.g., MackTraq, TM2, etc.)Submit Targeting Plans, progress reports and customer intelligence as required by Management including all data necessary to maintain a customer relationship management system.Continue ongoing personal development that directly impacts one’s ability to perform sales duties at the highest level. This includes, but is not limited to, OEM sales training (including on-line courses), public speaking, local community college computer courses, etc.Qualifications The qualifications listed below are representative of preferred knowledge, skills, and/or abilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The ideal candidate will have:Prior sales experience and/or working (product and service) knowledge of the heavy-duty truck industry, preferably with Mack and Volvo brandsSales presentation, negotiation and closing skillsExcellent communication skillsCompetency with basic computer skillsAbility to work with others in a team environmentA valid CDL driver’s license (and acceptable driving record) with current medical card Position commensurate based on experience. We are a network of commercial truck dealerships committed to providing the best products and services through highly skilled associates who are focused on delivering the lowest life-cycle cost to our customers. Spanning the Southeast and Midwest United States, we provide sales, parts, and service for several leading brands, including Mack, Volvo, Isuzu, GMC, Ford, Hino, and Kalmar Ottawa. EEO Employer

• InspHire

  

  Account Manager

  hace 11 días

  Fort Lauderdale

  Job DescriptionA company that was incorporated in 2017 to create highly-innovative, land-based electronic gaming machines is looking for an Account Manager to create long-term, trusting relationships with its customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. What does an Account Manager do? Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel. If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, we’d like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas. Ultimately, a successful Account Manager should collaborate with the company's sales team to achieve quotas while keeping its clients satisfied and engaged with the company's products and services in the long-run. Responsibilities • Serve as the lead point of contact for all customer account management matters, • Build and maintain strong, long-lasting client relationships, • Negotiate contracts and close agreements to maximize profits, • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors, • Ensure the timely and successful delivery of our solutions according to customer needs and objectives, • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders, • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas, • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts), • Prepare reports on account status, • Collaborate with sales team to identify and grow opportunities within territory, • Assist with challenging client requests or issue escalations as neededRequirements and skills, • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role, • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level, • Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel), • Experience delivering client-focused solutions to customer needs, • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail, • Excellent listening, negotiation and presentation abilities, • Strong verbal and written communication skills, • BA/BS degree in Business Administration, Sales or relevant field

• Cleerly

  

  Clinical Account Manager (FL)

  hace 23 días

  Fort Lauderdale

  Job Description About Cleerly We're Cleerly – a healthcare company that's revolutionizing how heart disease is diagnosed, treated, and tracked. We were founded in 2017 by one of the world's leading cardiologists and are a growing team of world-class engineering, operations, medical affairs, marketing, and sales leaders. We raised $223M in Series C funding in 2022 which has enabled rapid growth and continued support of our mission. In December 2024 we received an additional $106M in a Series C extension funding. Most of our teams work remotely and have access to our offices in Denver, Colorado, New, York, New York, Dallas, Texas, and Lisbon, Portugal with some roles requiring you to be on-site in a location. Cleerly has created a new standard of care for heart disease through value-based, AI-driven precision diagnostic solutions with the goal of helping prevent heart attacks. Our technology goes beyond traditional measures of heart disease by enabling comprehensive quantification and characterization of atherosclerosis, or plaque buildup, in each of the heart arteries. Cleerly's solutions are supported by more than a decade of performing some of the world's largest clinical trials to identify important findings beyond symptoms that increase a person's risk of heart attacks. At Cleerly, we collaborate digitally and use a wide variety of systems. Our people use Google Workspace (GMail, Drive, Docs, Sheets, Slides), Slack, Confluence/Jira, and Zoom Video, prior experience in these areas is a plus. Role or department specific technology needs may vary and will be listed as requirements in the job description. While we are mostly a remote company, travel is required for some team meetings and cross function projects typically once per month or once per quarter, for some roles like sales or external facing roles travel could be up to 90% of the time.Cleerly is committed to providing safe and effective medical software that meets customer needs and our intended use. The adherence to all applicable regulatory and statutory requirements establishes a clear framework for setting measurable quality objectives. Our commitment to continually improving our products and processes proactively manages risks, ensuring ongoing compliance throughout the entire software lifecycle. Understanding this role's relevance and importance is critical to achieving Cleerly's quality objectives. About the Opportunity Our commercial team is growing and looking for a Clinical Account Manager based in FL- Miami , Fort Lauderdale , Delray, West Palm, or Boca, to help support our growth. You will play a critical role in supporting Cleerly's growth and success of current clients/partners by making sure they understand our product offerings and helping patients get Cleerly scans. Reporting to the Regional Director of Sales, this role will be working with clinical partners to find expansion opportunities as well as to provide ongoing clinical education to grow existing Cleerly accounts. You will be responsible for identifying growth opportunities, maintaining relationships with existing high-value partners, and representing Cleerly as a leader in the industry to positively impact the lives of millions. The ideal candidate is highly motivated, has a clinical background, is client focused, result-oriented, and mission-driven. You will work with clinics to ensure that they are extremely successful with Cleerly's cardiovascular diagnostic technology by proactively supporting, educating, and providing high customer satisfaction. This is a customer- facing role with a primary focus on spending time with customers including Cardiologists. This is a field-based role, but you must be based in or near Nashville/Raleigh, as it will be a key market in your assigned territory. Responsibilities Manage and maintain relationships with clinical partners to make sure they understand Cleerly and how Cleerly helps Providers in their treatment decisions for patients. Account development - Experience building and supporting strong clinical programs is preferred. Clinical / technical proficiency - Quick learner able to grasp new clinical/technical information and then disseminate to customers. Develop relationships with key account stakeholders, to include admin, admin support, key cardiologists, key referring physician practices, and key strategic personnel to drive awareness of Cleerly's offerings and promote adoption. Customer-focused mentality. Drive new product and technology introductions for existing customers. Develop a qualified lead funnel within the existing base. Regular activities consist of formal presentations, peer-to-peer education, new physician training, and driving physician education. Use Salesforce.com to manage administrative tasks. Travel to various provider sites within a territory 50-80% of the time including the following states: NC, TN Requirements • Degree from accredited college/university., • 5+ years of related sales or clinical experience (PA, NP, DNP or RN)., • Prior experience in medical device, cardiology pharmaceuticals, cardiology radio-pharmaceuticals, hospital, or medical software is highly desired. • Highly coachable with the ability to learn and communicate complex programs and value propositions. • Strong interpersonal and relationship-building skills, polished communications, the ability to manage multiple customer and internal company interactions. • Effective project management skills while embracing change and driving solutions in otherwise chaotic environments. • Exceptional written and verbal communication skills., • A hard-worker, self-motivator with can-do approach and bias for action., • Highly responsive with the ability to interpret appropriate next step actions., • Ability to collaborate cross-functionally with both internal and external stakeholders across a vast geographic region. • Experience with introducing new cardiovascular technologies into hospitals is highly desired. • Ability to accurately assess and understand different stakeholders needs/wants. Process cross functional agendas and adjust strategy to achieve desired outcomes. • Grit, high integrity, values-based work ethic. The base salary range for this role is aligned to market benchmarks and determined by experience, skills, and internal equity. This role is eligible for annual On Target Commission, resulting in the following base salary and Total Target Compensation (TTC) ranges: • Base Salary: $130,000 - $140,000, • Commission: $90,000, • TTC: $220,000 - $230,000 *Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.) Additionally, stock options, paid benefits, and employee perks are part of your total rewards. Working at Cleerly takes HEART. Discover our Core Values: • H: Humility- be a servant leader, • E: Excellence- deliver world-changing results, • A: Accountability- do what you say; expect the same from others, • R: Remarkable- inspire & innovate with impact, • T: Teamwork- together we win Don't meet 100 percent of the qualifications? Apply anyway and help us diversify our candidate pool and workforce. We value experience, whether gained formally or informally on the job or through other experiences. Job duties, activities and responsibilities are subject to change by our company. OUR COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER. We do not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation. For more information see our Privacy Policy (https://cleerlyhealth.com/privacy-policy). All official emails will come from @cleerlyhealth.com email accounts. #Cleerly

• Heathos LLC

  

  Account Manager - Healthcare TPA

  hace 22 días

  Fort Lauderdale

  Job Description Role Title: Account ManagerDepartment: GTM / Sales / Account ManagerReports to: VP, Client ServicesLocation: Florida About Heathos Heathos is transforming the healthcare insurance landscape through a connected, data-driven ecosystem that simplifies complexity and drives long-term success. Built on trust, innovation, and integrity, we provide technology, services, and insights that support agencies, carriers, and members at every stage. Our family of brands—FirstEnroll, AdminOne, and SonicMarketing—works together to streamline operations and deliver a seamless insurance experience. Role Purpose The Account Manager serves as the primary liaison between FirstEnroll (a healthcare TPA) and its clients and distribution partners, including employers, insurers, brokers, and Independent Marketing Organizations (IMOs). This role ensures smooth service delivery, partner activation, and long-term relationship growth. The Account Manager is both the voice of the client internally and the face of the organization externally, driving satisfaction, retention, and revenue expansion through proactive engagement and strategic account planning. Key Responsibilities • Client & Partner Relationship Management: Build and maintain strong relationships with employers, brokers, and distribution partners (IMOs, agencies, agents). Serve as a trusted advisor, ensuring partners are fully activated on Heathos platforms and understand how to maximize them., • Account Management & Service Delivery: Oversee end-to-end administration of client accounts, including onboarding, plan setup, renewals, and compliance with SLAs., • Growth & Retention: Develop quarterly account plans with performance goals, campaign ideas, and pipeline updates. Identify upsell and cross-sell opportunities., • Data-Driven Insights & Reporting: Use CRM tools and dashboards to monitor partner activity, claims data, and utilization trends., • Industry Expertise & Enablement: Stay current on healthcare regulations, insurance distribution models, and agency activation cycles.Key Skills & Competencies, • Relationship & Business Skills: Retention-focused mindset, proactive communicator, strong presentation and training abilities., • Analytical & Technical Skills: Comfort with CRM tools, data dashboards, and interpreting performance metrics., • Behavioral Skills: Empathetic, organized, detail-oriented, and collaborative across teams., • Industry Knowledge: Familiarity with TPA operations, health insurance policies, commission structures, and agency distribution models.Qualifications & Experience, • Bachelor’s degree in healthcare administration, business, or related field., • 5–10 years in account management, partner success, or relationship management within insurance, benefits, or financial services., • Proven success in retention, partner engagement, and cross-sell growth., • Licensed agent experience preferred., • Proficiency in CRM tools and MS Office Suite.Performance Metrics (KPIs), • Client and partner satisfaction (NPS or equivalent)., • Retention and activation rates of accounts and partners., • Revenue growth within assigned accounts., • Timeliness and quality of service delivery., • Resolution time for issues and escalations. Heathos is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the agencies, carriers, and members we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Know Your Rights: Workplace Discrimination is Illegal. If you have a need that requires accommodation, please let us know here. Heathos is a binational company and, in order to facilitate efficient collaboration and communication binationally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.