Shipping Associate
23 days ago
Job Description:
Deliver world-class customer service
Utilize resources to solve problems, and answer questions as they are presented.
Work to build trust and repeat business with every opportunity.
Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.
Receive and distribute parcels to mailbox customers.
Educate customers on mailbox options and benefits.
Operate copiers, printers, scanners, fax machines, laminators, binding equipment, and other machines to complete customer requests.
Educate customers on business solutions and print product offerings (e. g. digital printing, wide format, business products, specialty products, and binding and finishing services).
Utilize computer software to present customers with multiple shipping options for delivering parcels to their destinations with varying speed and protections.
Packaging-- Following standard packaging guidelines; accurately assess materials necessary for packing jobs and perform at customers' request.
Execute Opening and Closing checklists including setting up computer systems for start of day
Run end of day reports, counting cash drawers, and other duties as assigned.
Passport Photos-take passport photos to regulatory standards Ideal candidates will possess the following skills:
Excellent communication Skills and professional demeanor
Knowledge of: Basic procedures for shipping mail and packages
Printing & printing services, copying and document management processes Fundamental accounting, banking, and cash management skills
Proficient in MS Office programs such as Word and Excel Email applications:
Learn and retain information quickly Cross sell and upsell additional services
Address issues and resolve conflicts through professional verbal/written communication Requirements: High school diploma, G. E. D. or equivalent
Must be able to lift 50+lbs Must be able to remain standing for extended periods of time Bilingual (Spanish/English preferred)
Professional appearance
Point of Sale (POS) and computer experience
Prior FedEx/UPS experience preferred
66 ExportsOwner•Active 22 days ago
