Operations Manager
26 days ago
Hawthorne
Job Description Position Overview Marco Fine Arts is a leader in fine art reproduction, customized wall décor, and large-scale print fulfillment for artists, museums, galleries, hospitality, and major retail brands. Also, Marco Fine Art is a leader in garment decoration print-on-demand. The Print-on-Demand (POD) Operations Manager oversees daily production workflows for custom-printed artwork, ensuring premium quality, efficient order processing, and world-class fulfillment. This role bridges technology, manufacturing, and customer needs to deliver the precision and craftsmanship Marco Fine Arts is known for. Key Responsibilities • POD Production & Fulfillment Management, • Manage daily/ weeklyprint-on-demand operations across fine art reproduction (giclee printing), canvas wraps, framing, acrylics, metal prints, and other décor categories., • Manage the daily/ weekly garmentprint-on-demand operations across different platforms., • Oversee the full production lifecycle: order intake, artwork prep, print queue, finishing, inspection, packaging, and shipping., • Coordinate POD workflows between e-commerce integrations and internal production systems., • Supplier, Vendor & Equipment Oversight, • Partner with suppliers of inks, substrates, frames, packaging materials, and large-format printing equipment., • Monitor machine performance (e.g., Epson, Canon,HPlarge-format printers) and coordinate maintenance schedules to ensure up time., • Quality Assurance & Art Standards, • Enforce strict QC protocols for color profiles, materials, finishing processes, and final product inspection., • Troubleshoot print defects, color mismatches, material issues, or workflow inconsistencies., • Maintain production standards to align with client expectations, • Workflow Optimization & Automation, • Continuously improve productionefficiencies, labor capacity, and order prioritization., • Collaborate with IT, Development,and Production teams to automate tasks, reduce manual touches, andoptimizeprint queues., • Implement lean manufacturing principles to reduce waste, increase throughput, and elevate consistency., • Inventory & Supply Chain, • Oversee the inventory team and plan regular cycle counts, • Collaborate with purchasing tomaintainoptimalstock levels and control costs., • Implement inventory tracking systems to reduce waste and prevent shortages., • Data, Metrics & Reporting, • Track key operational KPIs: turnaround time, reprint rates, scrap rates, cost per unit, equipment downtime, and productivity., • Provide weekly and monthly reporting to operations leadership, along with insights and recommendations., • Forecast labor needs and production capacity for seasonal spikes, promotions, and new customer segments., • Cross-Functional & Client Collaboration, • Work with customer service to resolve order issues, special client requests, or escalations., • Collaborate with design, color specialists, and prepress teams to ensure artwork files meet production standards., • Support enterprise clients, artists, and partners by translating their needs into efficient production workflows, • Team Leadership & Training, • Lead and mentor POD production staff, including print operators, finishers, and fulfillment teams., • Develop SOPs, training modules, and performance standards for all POD-related processes., • Foster a culture of craftsmanship, accuracy, and operational excellence.Physical Requirements, • Able to lift and carry up to 50 lbs., • Willing to work flexible shifts, overtime, or on-call as needed.Work Environment, • Medical, dental, and vision coverage, • 401(k) retirement plan