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• Satellite Holdings, LLC

  

  Clinical Coordinator (RN)

  3 days ago

  Oakland

  The Clinical Coordinator is responsible for assisting with management and operation of clinic. This position assumes full responsibility for the dialysis clinic in the absence of the Administrator. Growth: • Assist with clinical and operational processes to improve patient health and minimize hospitalizations and missed treatments., • Assist with planning/coordinating patient scheduling to assure timely acceptance of patients and effective staffing levels., • Demonstrate effective use of supplies and staff labor hours., • Responsible for updating all logs and ensuring that dialysis run sheets and logs are sent to billing., • Perform duties as assigned to meet the patient care or operational needs of the clinic. Outcomes: • Coordinate the functions of all departments and develop standards and methods of measuring patient care services, including a chronological record of services provided to patients as required by the ESRD Network Coordinating Council and Medicare., • Work with Administrator to maintain chronological, thorough, and appropriate documentation in the patient record of all treatments, activities, and communication with the patient, physician, and other healthcare professionals., • Promote quality management program through education and involvement of staff and patients in outcomes as well as overall responsibility to achieve corporate goals for quality., • Assist with program's target goals for patient outcomes in accordance with quality patient care and Company goals., • Review all incident reports; make recommendations and take action relative to incidents as appropriate; report at monthly QAPI meeting as delegated by Administrator or Management. Operational Readiness: • Knowledge of and remain current with federal, state, local laws and regulations, including health care professionals practice act requirements., • Work with Administrator to assure clinic is in compliance with all applicable federal, state, and local laws and regulations., • Assist Administrator with development, implementation and follow up of Corrective Action Plans required for internal and external surveys., • May assume Charge Nurse's responsibilities as needed., • May fulfill responsibility of facility Alternate CEO as delegated by Governing Body., • Conduct and/or participate in both formal and informal meetings with the governing body, Regional Director, Medical Director and the staff as delegated. Assure that appropriate staff meetings, in-service education meetings, and team patient care planning meetings are held monthly as delegated. Assure that Quality Assessment & Performance Improvement Program is current at all times as delegated., • Establish, maintain, and submit all required records and reports concerning staff, patients, and the operational affairs of the center if delegated by Administrator., • Continuously monitor to ensure that a safe and sanitary physical environment is maintained throughout the facility; that all equipment is maintained and functions properly; and that adequate and appropriate inventory levels of all supplies are available and used correctly., • Oversee the maintenance of equipment and supplies to meet current laws and regulations., • Responds to all emergencies in clinic. Familiar with emergency equipment and all emergency operational procedures., • Supervise the maintenance of equipment, building areas occupied by the center and other property belonging to the center. Partnerships: • Maintain collaborative working relationship with Medical Director and physicians., • Establish and maintain a positive relationship with all Administrators, area hospitals, agencies, vendors and the community., • Actively promote GUEST customer service standards; develop effective relationships at all levels of the organization., • Respond effectively to inquiries or complaints. Staff Development: • Ensure all staff meet required qualifications for position held and perform duties within limitations established by and in accordance with company policy/procedures, health care professionals practice acts, applicable state and federal laws and regulations., • Serves as a resource/subject matter expert for patient needs and concerns, staff education and in-service sessions as necessary., • Assists with recruitment, training, development, and supervision of all personnel., • Assists with maintaining effective personnel management and employee relations, including evaluating the performance of all personnel and counseling employees., • Uphold management goals of corporation by leading staff in team concepts and promoting a team effort., • Effectively communicate expectations; accept accountability and hold others accountable for performance. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements include: • Current RN license in applicable state. License must be maintained as current and in good standing., • 12 months experience in providing nursing care, including 3 months of experience in providing nursing care to patients on maintenance dialysis., • CPR certification required within 90 days of hire., • Confirmation of ability to distinguish all primary colors., • Demonstrated ability to function in a leadership position and to perform in new and emergent situations with sound judgment., • Demonstrated working knowledge of the English language and ability to communicate verbally and in writing., • Must have basic computer skills, including Microsoft Office (Word, Excel, Outlook); proficiency in all USRC clinical applications required within 90 days of hire. Dialysis is required All Full Time employees are eligible for the following benefits: Medical / Pharmacy Dental Vision Voluntary benefits 401k with employer match Virtual Care Life Insurance Voluntary Benefits PTO All Part Time employees are eligible for the following benefits: 401k with employer match * PTO

• LAW OFFICES OF BOB NEHORAY

  

  Mandarin Fluent Workers Compensation Case Manager (Law Office)

  27 days ago

  Oakland

  Job DescriptionBenefits: • 401(k), • Competitive salary, • Paid time off, • Training & development Job Title: Workers Compensation Case Manager - MUST HAVE WORKERS' COMPENSATION EXPERIENCE IN A LAW FIRM AND SPEAK MANDARIN FLUENTLY. The Opportunity The Law Offices of Bob Nehoray currently has an opening for a Workers Compensation Case Manager in our Oakland or Encino offices. This is an in office role. You need to be fluent in English and Mandarin, have workers' compensation case management experience in a law firm at a minimum. Additional experience in personal injury is a plus. This is an exciting opportunity for someone who thrives in a fast-paced environment and wants to play a key role in building and shaping a department from the ground up. Position Overview The Case Manager will work directly with attorneys and staff to manage a caseload of workers compensation files from intake through resolution. This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities while maintaining excellent client communication. Key Responsibilities • Manage and maintain workers compensation case files under attorney supervision, • Communicate regularly with clients, medical providers, insurance carriers, and attorneys, • Track deadlines, appointments, and case progress to ensure timely movement of files, • Request, review, and organize medical records and documentation, • Maintain accurate and up-to-date case notes and file records, • Assist with case strategy preparation and general administrative supportQualifications, • Minimum 1+ year of experience handling Workers Compensation files, • Strong attention to detail and organizational skills, • Ability to multitask and work efficiently in a fast-paced environment, • Professional, friendly, and team-oriented demeanor, • Ability to take direction and work with minimal supervision, • Experience with case management software is a plusIdeal Candidate, • Highly organized and proactive, • Strong communicator with excellent follow-up skills, • Comfortable handling a high-volume caseload, • Adaptable and solutions-oriented, • Motivated to grow with a developing office and team

• Lao Family Community Development, Inc.

  

  Lead Case Manager

  21 days ago

  Oakland

  Job Description Lao Family Community Development, Inc. (LFCD) is a community development non-profit agency established in the City of Richmond in Contra Costa County in 1980. Today Lao Family has expanded its operations and service footprint to two additional counties, including Alameda and Sacramento. LFCD’s headquarters office is in Oakland, CA. It delivers programs and services from 7 locations in 35 languages. The agency provides both community development real estate facilities and a diverse array of workforce, education, and human services that directly support predominantly low-income US-born high-barrier families and individuals, refugees, immigrants, transitional age youth, seniors, and other special populations such as individuals with disabilities. Job Summary: Under the direction of the program supervisor, this position will serve low-income Workforce Innovation Opportunity Act (WIOA) participants and Oakland Housing Authority Program Participants to gain job placements, as well as manage participants under the California Advancing and Innovating Medical (Cal-AIM) Initiative, which provides comprehensive care management to address both clinical and non-clinical needs. The Lead Case Manager is responsible for overseeing the Oakland Workforce Development Board(OWDB) WIOA Adult Services and Oakland Housing Authority (OHA) Adult Employment Services case management services, ensuring high-quality workforce services delivery, preparing the reports, ensuring compliance with program requirement and successful participant outcomes. This position is responsible for interfacing with local employers and training providers, external organizations, and the internal LFCD department, especially the America’s Job Center of California (AJCC) and Business Centers. The position’s duties include lead the project, organize quarterly job fair, outreach recruitment for employers and job seekers, provide orientation, intake-assessment, set up Individual Employment Plan (IEP), case management, On the Job Training (OJT), Individual Training Account (ITA) / Vocational Training counseling, job placement, retention services, assessing the participants health condition and coordinating care. Program activities and strategies include long-term career advancement for each participant; understanding the hiring and business development needs of each employer; the policy and compliance requirements of funders; and the many subtle factors that can influence each individual’s ability to thrive and advance in the workplace. Knowledge of the human services needs of the local job market is a plus. This position is required to rotate at OHA Offices and LFCD AJCC locations and reports to the Program Supervisor. Roles and Responsibilities: • Lead and manage two primary projects:OWDB WIOA and OHA Programs., • Develop and maintain detailed knowledge of programs such as WIOA, OHA and CalAIM Program, leveraging partnerships to enhance participant outcomes., • Conduct individual assessments to develop personalized care management and employment plans, addressing physical health, mental health, substance use disorders, oral health, social determinants of health, career goals, and job placement strategies., • Maintain accurate case files and documentation, including participant enrollments, progress tracking, eligibility verification, and compliance with HIPAA and workforce development regulations., • Provide outreach and engagement in the community, attending resource fairs, distributing promotional materials, and coordinating referrals to social services, workforce programs, and healthcare providers to achieve participants’ care and employment goals., • Lead workshops, job orientation sessions, one-on-one and small group counseling, and educational programs focused on job readiness, healthy living, independence, and goal setting., • Organize quarterly job fair at OHA site(s)., • Prepare and submit program reports, • Assist participants in job readiness activities and with accessing benefits, • Provide intensive services to participants including: intake assessment, certify and obtain supportive documents for enrollments into the program; develop Individual Employment Plan (IEP), identify career goals, prepare assessment, and make appropriate referrals; provide up to 12 months of job retention services., • Perform tracking of participants, input data, daily log, monthly case notes, and all other activities in CalJOBS system and OHA internal tracking form., • Community Support: Services to address members’ health-related social needs to improve health and well-being., • Maintain strong networks with employers, community stakeholders, and service providers, ensuring program participants have access to career opportunities and supportive services., • Identify job opportunities with reasonable wages and benefits, conduct employer orientations, maintain employer relationships, and facilitate On-the-Job Training (OJT) opportunities., • Collaborate with local colleges, career centers, and training providers to facilitate participant enrollment in workforce programs and communicate with training providers to ensure ITA request is submitted in a timely manner, • Provide administrative and programmatic support to leadership, including Directors, Managers, and Site Supervisors., • Perform other duties as assigned. Requirements and Qualifications: • A Bachelor’s degree is required with a concentration in social work, business communication, or a related field. If no degree, a minimum of 2 year of workforce development and case management experience working with the sensitive need’s population; Bilingual in Spanish is strongly preferred., • Strong case management, organizational, experience in report writing and data tracking., • Ability to manage multiple projects and meet deadlines., • Flexibility to travel to different work sites and attend meetings., • Self-starter, ability to work with minimal supervision; excellent communication, community relations, networking, and public speaking skills., • Demonstrated ability to work with individuals, families, and women without discrimination towards people of diverse cultures, race/ethnicity, socio-economic positions, ages, religions, genders, physical/mental challenges/disabilities, and sexual orientations., • Understand, explain, and apply complex local, state, and federal regulations, policies, and procedures., • Able to travel to meet with service providers and participants; ability to work independently as well as part of a team; must have a flexible schedule on some evenings and weekends., • Proficient computer skills in MS Word, Excel, PowerPoint, database management, and Safari/Chrome/Edge., • Must have a valid California Driver's License, clean DMV record, and proof of current auto insurance and registration; must pass a background check., • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and work on the computer; use hands to handle or feel and talk or hear; and move objects up to 25 pounds. Compensation: Salary based on experience and education, along with a comprehensive benefits package including health plan/vision, dental, paid vacations, holidays, sick leave, and employer-contributed pension/group life insurance. To Apply: Please submit your cover letter and resume. Lao Family Community Development Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age (over 40), disability status, protected veteran status, or any other characteristic protected by law. LFCD is compliant with the Fair Chance to Compete for Jobs Act of 2019 and the Americans with Disabilities Act of 1990 (ADA).

• BKF

  

  Regional Construction Manager - Water Resources (NorCal)

  18 days ago

  Oakland

  Job Description BKF is hiring a Principal Construction Manager to provide leadership, strategic planning, staff development and business development for the construction management group within the greater San Francisco Bay Area. They must provide full program leadership the Construction Management Department, Water Resources Division. Lead efforts to develop, sustain and grow business in the transportation market sectors, and ensure revenue growth and profitability of same. Duties and Responsibilities • Provides program level leadership of the Water Resources division of Construction Management Department within the greater Bay Area, • Executes and is responsible for business development efforts and strategies to achieve market sector financial performance metrics, • Serves as Project Manager on projects as appropriate, • Utilizes highly effective communication skills with internal and client staff at multiple levels, including elected officials to ensure a high degree of quality, timeliness, and profitability, • Demonstrates effective leadership in resolving obstacles for delivery of complex projects, • Supervises and directs CM project staff and teams in the Water Resources division, • Manages projects with efficient delivery and high-quality standards, • Leads planning and scheduling efforts relating to multiple project integration, • Guides development of CM subprograms, • Assists with significant program positioning and proposal efforts, • Interfaces with Headquarters and Business Development staff to identify and track and pursue business opportunities, • Attends industry events and conferences for client networking purposes, • Visits clients to position for upcoming work, • Strengthens business development activities, including preparation of proposals, interviews, and project contracting/setup processes, • Engages and promotes staff to execute strategic staffing activities and recruitment efforts, • Monitors and take responsibility for profitability, • Other related duties and assigned or required Desired Construction Management Experience: We are seeking candidates with experience in some of the following areas. While not every item is required, experience in a combination of these areas will be highly valued: • Large diameter sewer and water pipeline, including trenchless installations, • Water and wastewater treatment plants, including membrane filtration technology, • Sewer lift stations, • Booster pump stations, • Groundwater wells, • Stormwater diversion, capture, and treatment, • Flood control infrastructure, • SCADA installation, integration, and startup commissioning Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum Education, Licensure, or Certification Required • BS in Civil Engineering or transitional field, • California registered Professional Engineer (PE), • Valid Driver’s license and an insurable driver’s record required Minimum Experience Required • 15 years of industry experience with increasing levels of knowledge, responsibility, and leadership requirements, • Other Required Skills, • Excellent oral and written communication skills, • Strong technical writing skills, • Proficiency with Microsoft Software (Outlook, Word, Excel, PowerPoint), • Ability to learn and utilize Deltek Vision software, • Interacts well with other staff Benefits • The typical base salary range for this position is $225,000.00 - $275,000.00 annually, depending upon skills, experience, education, and geographical location, hourly wage, • Competitive salaries, profit sharing, and 401k, • BKF pays multiple of the premiums for medical, dental, and vision coverage and 50% for your dependents, • Generous vacation and sick time packages, • 8 Paid Holidays, • Flexible schedules, • Education reimbursement, Paid annual dues for professional and societal organizations, • BKF offers competitive and award-winning benefits and perks - To learn more click here BKF Engineers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. BKF Engineers does not accept unsolicited resumes from recruiters or employment agencies. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and a specific solicitation for the position or other approved engagement request for the position with BKF Engineers, BKF Engineers reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited submittals are done at the risk of the recruiter. #LI-Hybrid

• Morrison Center

  

  CONTRACT: Case Management (4-Month Term)

  13 days ago

  Oakland

  Job DescriptionSalary: $65/hour Morrison Centeris seeking a Contracted Case Manager State-wide with offices in Brewer, Oakland, Westbrook, and Kennebunk, Maine. This is aREMOTE position and also to have hands on in person engagement. MUST BE IN MAINE! This is a temporary contract position for a defined term and does not constitute employment. Interested candidates may submit their qualifications and relevant experience for consideration to compliance@morrison-maine.org. Requirements of the Coordinator Program Assistant: Candidates should possess relevant case management experience and meet all applicable professional requirements and qualifications. • Bachelors degree in any field (required), • Minimum 1 year of experience working with adults in human services, • Experience with PCPs, family systems, and the Evergreen system is preferred, • Strong communication, time management, and problem-solving skills, • Ability to work independently with a high level of professionalism, • Microsoft Office Suite Contract Details: • Contract Type: Independent Contractor, • Pay: $65per billable hour!, • Contract Duration: a 4-month independent contract engagement, July - October, • Schedule: Flexible hours (MondayFriday), • Location: Remote with travel for home/community visits in Maine Responsibilities of the Community Case Manager: • Support adults with intellectual and developmental disabilities in achieving their personal goals, • Develop and manage Person-Centered Plans (PCPs), assessments, and service goals, • Ensure all documentation is accurate and compliant with Department of Health and Human Services requirements, • Conduct monthly home visits and maintain open communication with clients and families, • Perform research and collaborate with service providers to ensure effective supports are in place, • Serve as a trusted resource and advocate in the community Morrison Center is a private, non-profit organization whose mission is to provide comprehensive, individualized support services to children and adults with developmental disabilities. Morrison Centeris an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, familial status, age, physical or mental disability, pregnancy, sexual orientation, gender identity, genetic information, veteran status, or any other characteristic protected by law.

• KHEYSTONE MANAGEMENT COMPANY

  

  AVP Assistant Manager - Trainer

  25 days ago

  Oakland

  Job DescriptionKHEYSTONE MANAGEMENT Assistant Vice President / Trainer - Key Responsibilities 1. Senior Management Collaboration • Work directly with Managing Director on strategic initiatives, • Participate in executive-level decision making, • Implement management directives across operations at multiple work sites, • Provide regular performance reports to senior leadership, • Assist in developing and executing company vision at multiple barns, • Represent senior management in day-to-day operations 1. Leadership & Training • Lead and develop training programs for riders of all levels, • Work with advanced employees / riders to achieve competitive goals, • Supervise and mentor other trainers, • Support entrepreneurial initiatives within the training program, • Coordinate with facility management on program development 1. Public Instruction • Teach riding lessons using Kheystone's lesson horses (up to 10 horses), • Develop structured lesson plans for various skill levels, • Maintain lesson horse fitness and training programs, • Schedule and coordinate lesson program (Min of 15 students Max 40 students per week), • Ensure safety protocols are followed during all lessons, • Monitor and maintain lesson horse equipment, • Track student progress and provide regular feedback 1. Operations Management • Oversee daily facility operations, • Supervise and schedule a team of 3-10 ranch hands, • Ensure execution of daily horse care duties, provide transport and/or emergency care, • Monitor facility maintenance and safety standards, • Manage feed, hay, and supply inventory, • Coordinate with vendors and service providers 1. Business Development • Collaborate with Managing Director on growth strategies, • Develop and implement business initiatives, • Build and maintain key client relationships, • Support senior management's marketing vision, • Contribute to program pricing and revenue strategies 1. Administrative Leadership • Create and manage staff schedules, • Oversee payroll documentation, • Provide detailed reports to Managing Director, • Assist in budget management, • Handle HR responsibilities, • Maintain accurate records and documentation

• Healthcare Services Group, Inc.

  

  Environmental Services Assistant Manager

  13 days ago

  Oakland

  Job DescriptionOverview: Role: Environmental Services Assistant Manager Join Healthcare Services Group (HCSG) as an Environmental Services (EVS) Assistant Manager, overseeing cleaning and sanitation services at a long-term care facility. At HCSG, we are passionate about positively impacting the communities we serve. If you share our commitment to excellence and enhancing customer and resident experiences, join us and make a difference! Pay Rate: USD $50,000.00 - USD $52,000.00 /Hr. Available Benefits for All Employees: • Free Telemedicine*, • Free Prescription Discount Program, • Free Employee Assistance Programs, • Get paid when you need it with PNC EarnedIt, • Financial Wellness Support from PNC Workplace Banking, • Hands-on-Training & Support, • Career Development Benefits Link: Click here for more benefits information or copy this link: https://go-internal.hcsgcorp.com/l/1036773/2025-07-02/5xbpsq/1036773/17514637576MrQym5A/EmployeeBenefitsforJobDescriptions7_.pdf *Not available in AR. Responsibilities: The EVS Assistant Manager is responsible for managing and supervising environmental services staff, ensuring cleanliness and sanitation standards are met in accordance with federal, state, and local regulations. • Assist the EVS Manager in overseeing daily operations of the environmental services team to ensure high standards of cleanliness., • Maintain accurate records of cleaning schedules, staff assignments, and inventory of supplies and equipment., • Conduct training sessions for staff on cleaning techniques, safety procedures, and infection control measures., • Effectively communicate with staff, residents, and facility management regarding operational needs and feedback., • Ensure compliance with safety and sanitation policies, including using personal protective equipment (PPE)., • Perform quality inspections of cleaning tasks and provide constructive feedback to team members., • Represent HCSG positively through courteous and cooperative interactions with supervisors, co-workers, clients, residents, and guests., • Perform all other duties as assigned. Qualifications: • High school diploma or equivalent is required., • Previous experience in environmental services, housekeeping, or facilities management is desired., • Strong leadership and communication skills with the ability to manage and motivate a team., • Knowledge of cleaning methods, materials, and safety regulations., • Basic computer skills for record-keeping and report generation., • Must comply with COVID-19 vaccination policies., • Ability to lift/carry a maximum of 50 pounds, push/pull a maximum of 50 pounds, and stand, bend, and walk for extended periods., • Residency within the service area is required. Ready to Join Us? If you're looking for a role where you can lead with passion, drive positive change, and be part of a supportive and dedicated team, apply now and start making a difference at HCSG! Additional Pay Information: Offered salary rates for this position are determined based on applicant qualifications, experience, education, and the specific needs, aspects, operational considerations, and requirements of the facility serviced. EEO Statement: HCSG is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage employees to bring their authentic, original, and best selves to work for a culturally inclusive team. We offer equal employment opportunities (EEO) to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, genetics, ethnicity, pregnancy status, gender identity, sexual orientation, marital status, political opinions or affiliations, veteran status, or other legally protected classes. HCSG also complies with applicable state and local laws and federal law requirements that govern nondiscrimination in every location where we operate.

• The Grand Lake Veterinary Hospital

  

  Head RVT/Tx Team Leadership

  3 months ago

  Oakland

  Job Description JOB DESCRIPTION HEAD REGISTERED VETERINARY TECHNICIAN The Head Registered Veterinary Technician is the DVM’s primary medical support. They continue to assist the doctor throughout the examination, diagnosis, and treatment phases. They aid the veterinarians in achieving greater efficiency by relieving them of technical work and administrative detail. They have a very significant role in communicating with and educating clients about their pets, and providing on-going care for patients (under the direction of a DVM). The Head RVT is the technical support staff’s leader and sets an example for all staff with regards to attitude and work ethic, communication, corrections, and patient advocacy and care. POSITION OVERVIEW SALARY $30 - $40 per hour EDUCATION AND LICENSURE REQUIREMENTS • High school diploma or equivalent, • Current RVT license, • Previous on-the-job training required EXPERIENCE REQUIREMENTS • Minimum two years experience as a registered veterinary technician., • Minimum one year experience in a leadership role in a veterinary hospital.PERSONAL REQUIREMENTS, • Minimum of 18 years old., • Genuinely enjoys working with animals and can deal with them even when they are stressed, ill or in pain., • Can stay calm and efficient during a medical crisis., • Is well-spoken and approaches his/her job duties in a mature manner., • Is experienced in the teamwork approach and works well with all levels of hospital team members., • Has excellent client communication skills. Physical Effort: Work requires lifting and carrying animals (will be assisted by other staff members in lifting animals over 40 lbs). Walks or stands for extended periods of time; frequently works in a bent position. Working conditions: May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches, and contagious diseases. POSITION REQUIREMENTS Technical Skills & Expectations • Conducts oneself in a confident and professional manner even when stressed and/or focused on individual tasks., • Keeps legible and accurate medical records in accordance with hospital policy., • Prepares and maintains the exam rooms and treatment areas., • Performs physical assessments; records observations legibly in files or computer and initials after each entry regarding client communications or patient treatment they performed., • Effectively restrains pets even when large or difficult., • Understands all common vaccinations and vaccination protocols and can explain to clients., • Understands the importance of a clean and orderly facility, does not hesitate to clean or organize as part of a normal job duty., • Maintains positive, cooperative relationships with other employees., • Handles client’s medical questions with confidence and directs to veterinarians when appropriate., • Prepares estimates for procedures and discusses financial commitments with clients supporting hospital financial policies., • Explains necessary follow up and home care instructions., • Assists the veterinarian in medical, surgical, and dental procedures; prepares patients for surgery; induces anesthesia and performs dental extractions under the direction of a veterinarian, maintains anesthesia; monitors patients during surgery and recovery; administers fluids; applies splints and bandages., • Properly cares for all surgical materials; keeps the operating room properly stocked and prepared for surgery., • Performs emergency procedures such as control of bleeding, resuscitation with oxygen, opening airways, and external cardiac massage., • Performs clinical procedures such as:, • TPR, • Drug calculations, • Blood draws, • Running blood machines, • Cystocentesis, • Urine strip and prep urine sediment, • Radiographs, • Treatments of pets as prescribed by DVM, • Catheter placement and care, • Ear smears/cytology, • Fluid maintenance, • Assist DVM examinations, • Intubation, • Dental radiographs, • Surgical preparation, • Basic medical observation, • Anesthetic monitoring, • Restraint, • Care of hospitalized pets, • Anal gland expression, • Injections (SQ, IM, IV), • Nail trims -Performs electocardiogram • Maintains file of lab test results and ensures that test results are recorded in patient records., • Effectively positions patients for and takes radiographs., • Follows GLVH protocol for all appointments, • Ensure that all charges for procedures or treatments performed are charged for, • Communicate effectively with the CSR team, • Knows common disease states and can alert veterinarians when symptoms change or when concerns arise with hospitalized patients, • Prepares patients for ultrasound procedures., • Admit patients following hospital policy and doctors written orders., • Perform discharge appointments for routine surgical or dental cases based on the veterinarian’s orders, ensuring that patients are well groomed and in a medically appropriate state., • Proficient with basic admin/reception skills (to support reception staff as needed): checking in, checking out, filling prescriptions, multi-line phone handling, appointment booking. Leadership & Training • Can discern the difference between minor protocol errors and major infractions by RVTs, Veterinary Assistants, and Kennel Assistants., • Comfortable in asking for guidance in handling problems., • Works with the management team, with open communication to address concerns with each other and not just the team members you supervise., • Acts as support for the VA Leads and works in conjunction with the Remote Technician Team, • Leads from a place of curiosity, not judgement when interacting with all team members, including management, • Embodies the values of GLVH and reflects them in their actions, • Advocates for the team, • Praises publicly and provides feedback privately in a constructive and empathetic way, • Make corrections for protocol errors by RVTs, Veterinary Assistants, and Kennel Assistants., • Coaches and guides the treatment team to make decisions that align with GLVH values and policies from a holistic viewpoint, • Reports on team problems and positives to Hospital Administrator and Practice Manager once weekly, and documents these according to protocol, • Reports urgent staff-related concerns and/or incidents to the Hospital Administrator and/or Practice Manager immediately (following documentation protocol)., • Sets an example for other staff by way of interaction with coworkers and clients., • Must teach staff impartially, effectively, and with compassion., • Effective training of new Technical Staff members following the phase training protocol outlined and approved by the Practice Owners and management team, ensuring staff progress., • Creates a draft schedule the treatment team by the second week of the current month for the hospital administrator to publish to Staff on monthly basis., • Participates in Management Round-Robin to coordinate scheduling coverage in the event of a call-out or absent employee within guidelines established by Hospital Administrator and Practice Manager to minimize Overtime and comply with Labor Laws., • Leads the technical team and serves as a liaison for communication with the Practice Owners., • Participate in Technical staff performance evaluations according to protocol., • Contributes to staff development by acting as a resource for troubleshooting, improving roles, and execution of duties., • Create and maintain hospital supply inventory levels, delegate inventory duties as appropriate. Ensures that orders are placed in a timely manner, to provide adequate stock for clinic use, while avoiding excessive financial liability., • Oversee all technical staff-client communication and ensure success and positive client and patient experience., • Handle technical staff observational interviews or delegate appropriately., • Attend Management meetings regularly., • Participates in OSHA staff training, enforcement, and safety meetings. Personal Conduct/Attitude/Teamwork • Maintain positive, cooperative relationships with other employees., • Sets an example for all staff by wearing their name tag every day, and keeping appearance and grooming standards outlined in the employee handbook., • Displays tact and respect with team members even when busy or hectic., • Feels and expresses a genuine liking for animals and their owners and for working in an animal care field., • Handles patients with respect and in a manner that minimizes stress and promotes as positive a patient’s experience as possible., • Excited by change and contributing to the growth of the practice., • Constantly seeks to come up with come up with better ways to do things and build on these ideas with the entire team. Client Communication • Conducts oneself in a confident and professional manner with clients, even when situations are stressful or when one is focused on individual tasks., • Deals intelligibly, pleasantly, and efficiently with clients, often doing several things at one time., • Greetings clients with a smile, poise and natural effort., • Outlines costs and fees in a positive light while supporting hospital payment policies., • Easily remembers clients and patients names and uses them. Facility Maintenance • Maintains a professional/welcoming appearance of the treatment area through cleaning and organization., • Reports any repairs needed as soon as possible, following hospital protocol., • Ensures that all technical staff are fully trained and follow the proper disinfection protocol for all areas of the hospital., • Maintains the proper service for all treatment equipment Record keeping • Accurately maintains medical records., • Initials every entry in the record., • Ensures that all technical staff follow appropriate record keeping protocol in compliance with GLVH and VMB standards, and provides coaching and additional training for staff as needed. Organization/Time Management • Works almost constantly in the presence of other staff members and clients., • Understands and carries out oral and written directions., • Schedules appropriate training for technical staff as needed. Other • Performs other duties as assigned. Powered by JazzHR GxSQ4gqAst