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• University of New Mexico - Hospitals

  

  CLINICAL COUNSELOR SOCIAL WORKER

  2 days ago

  ALBUQUERQUE

  Sign-On Bonus Available Relocation Assistance Available Additional $6.00/hr. Safety Incentive Pay Receive 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shift differentials Minimum Offer $ 28.32/hr. Maximum Offer $ 42.48/hr. Compensation Disclaimer Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations. Department: BH Forensic ACT-Tech Forensic Assertive Community Treatment (ACT) is an evidenced based model that provides wrap around mental health services in the community to adults experiencing persistent and severe mental health issues, as well as criminal justice involvement. The FACT Therapist is a part of a multidisciplinary team and is responsible for providing individual and group therapy to FACT clients. Most of the services provided by the FACT Therapist take place in the community, nontraditional settings which includes clients’ homes and shelters. FTE: 1.00 Full Time Shift: Days Position Summary: Provide, oversee, and/or administer a wide range of psychosocial evaluation/assessment, diagnostic, counseling therapy, crisis intervention, and/or case management services in a high-intensity clinical environment which requires a high degree of independent decision-making and program administration. Lead and train lower level counselors/social workers, students, and/or interns engaged in related therapeutic/patient care activities, as appropriate to the individual position. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include neonate, pediatric, adolescent, adult and geriatric age groups. Detailed responsibilities: • PATIENT CARE - Provide counseling, therapy, and/or psychotherapy to clients and families as appropriate to the position, • PATIENT CARE - Prepare treatment plans, discharge plans, and follow up care programs, • CONSULTATION - Consult with other therapists and related professional and paraprofessional staff, as appropriate, in the performance of therapeutic and/or casework; refers clients to appropriate service agencies as required, • INTERVENTION - Provide and/or arrange for therapeutic interventions to include but not limited to emergency services and crisis intervention for individuals with serious emotional or behavioral disturbances, • REFERRAL - Refers clients to appropriate social service agencies for financial assistance and other required services; may visit patients and families in their homes to provide counseling and outreach services, • DOCUMENTATION - Follow up to determine reliability of treatment used; change method and degree of therapy when appropriate, • CONSULTATION - Consult with other legal and treatment agencies and individuals in relation to patient/client records, rights, and responsibilities, • CASE MANAGEMENT - Prepare related timely documentation for civil commitment hearings or other legal proceedings, • ADMINISTRATION - Perform various administrative functions such as monitoring expenditures and preparing reports and correspondence; may participate in a variety of research projects to develop service plans; may propose changes to program policies and procedures, • TRAINING - Provide clinical supervision to lower level therapists and/or graduate social work students/interns, as appropriate, and/or consulting services to other patient care professionals, • TRAINING - May provide formal teaching, consultation, and in-service training to relevant professionals in immediate proper handling of and/or referral of a variety of matters, • QUALITY - Promote and use best practices in treatment; may include specialized training, • QUALITY - Meet published departmental expectations for client access and productivity, • DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops, • PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols, • PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes, • PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk, • PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner, • PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right" Qualifications Education: Essential: • Related Discipline Experience: Essential: 3 years directly related experience Documented experience in age appropriate environment Nonessential: Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or Navajo Credentials: Essential: • LPCC/CMHC or LCSW or LMFT in New Mexico Physical Conditions: Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. May require walking or standing to a significant degree or requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or may require working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of materials is negligible. Working conditions: Essential: • Sig Hazard: Chemicals, Bio Hazardous Materials req PPE, • May be credentialed by UNMH Credentialing Committee, • Tuberculosis testing is completed upon hire and additionally as required Department: Behavioral and Mental Health

• Optum

  

  Associate Patient Care Coordinator

  2 days ago

  ALBUQUERQUE

  Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Associate Patient Care Coordinator is responsible to the Center Administrator and provides appointment scheduling, patient registration, cashiering, answers incoming calls and performs other related clerical functions. This primary role provides front office support functions. Hours: Monday - Friday, 8:00AM - 5:00PM Location: 5150 Journal Center Blvd NE, Albuquerque, NM Primary Responsibilities: * Greets patients as they arrive and manage appropriate standard wait times * Complete check-in and check-out tasks to include patient demographic verification, insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents * Supporting endocrinology care in front office and cross supporting supportive care * Collects co-payments, co-insurance, and deductibles and issues receipts * Answers phones and schedules appointments * Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed * Manages medical records (maintains, files/scans, prepares for schedule) * Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc. * Establish and maintain effective working relationships with patients, employees, and the public * Performs all other related duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: * Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays * Medical Plan options along with participation in a Health Spending Account or a Health Saving account * Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage * 401(k) Savings Plan, Employee Stock Purchase Plan * Education Reimbursement * Employee Discounts * Employee Assistance Program * Employee Referral Bonus Program * Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) * More information can be downloaded at: ___ You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: * High School Diploma/GED (or higher) * 1+ years of experience in customer service * Basic level of proficiency with Microsoft Excel, Word, Outlook, and PowerPoint Preferred Qualifications: * 1+ years of experience with medical office processes * 1+ years of related work experience including data entry * Prior experience with EMR computer applications Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #RED

• University of New Mexico - Hospitals

  

  COUNSELOR SOCIAL WORKER

  2 days ago

  ALBUQUERQUE

  Sign-On Bonus Available Relocation Assistance Available Additional $6.00/hr. Safety Incentive Pay Receive 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shift differentials Minimum Offer $ 26.22/hr. Maximum Offer $ 39.33/hr. Compensation Disclaimer Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations. Department: BH Forensic ACT-Tech Forensic Assertive Community Treatment (ACT) is an evidenced based model that provides wrap around mental health services in the community to adults experiencing persistent and severe mental health issues, as well as criminal justice involvement. The FACT Therapist is a part of a multidisciplinary team and is responsible for providing individual and group therapy to FACT clients. Most of the services provided by the FACT Therapist take place in the community, nontraditional settings which includes clients’ homes and shelters. FTE: 1.00 Full Time Shift: Days Position Summary: Provide a range of psychological assessment, diagnostic, therapeutic, and/or case management services individuals, couples, and/or families, as appropriate to the specific expectations of the position. Typically works under the direct guidance of a clinical professional within the environment of a clinical agency or a medical/hospital facility. May provide practical training and guidance to students and/or paraprofessional staff. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include neonate, pediatric, adolescent, adult and geriatric age groups. Detailed responsibilities: • PATIENT CARE - Provide counseling, therapy, and/or psychotherapy to clients and families as appropriate to the position, • PATIENT CARE - Prepare treatment plans, discharge plans, and follow up care programs, • CONSULTATION - Consult with other therapists and related professional and paraprofessional staff, as appropriate, in the performance of therapeutic and/or casework; refers clients to appropriate service agencies as required, • INTERVENTION - Provide and/or arrange for therapeutic interventions to include but not limited to emergency services and crisis intervention for individuals with serious emotional or behavioral disturbances, • REFERRAL - Refers clients to appropriate social service agencies for financial assistance and other required services; may visit patients and families in their homes to provide counseling and outreach services, • DOCUMENTATION - Follow up to determine reliability of treatment used; change method and degree of therapy when appropriate, • DATA - Collect data about patients through interview, case history, psychological tests, and/or observational techniques; evaluates data to identify causes of problems and to determine proper therapeutic approach or referral to other specialists, • CONSULTATION - Consult with other legal and treatment agencies and individuals in relation to patient/client records, rights, and responsibilities, • ADMINISTRATION - Perform various administrative functions such as monitoring expenditures and preparing reports and correspondence; may participate in a variety of research projects to develop service plans; may propose changes to program policies and procedures, • TRAINING - May provide formal teaching, consultation, and in-service training to relevant professionals in immediate proper handling of and/or referral of a variety of matters, • CASE MANAGEMENT - Provide casework management of a specialized caseload, as appropriate to the requirements of the individual position; performs research and case assessments; prepares individualized studies for admission, placement, and/or discharge, • QUALITY - Promote and use best practices in treatment; may include specialized training, • QUALITY - Meet published departmental expectations for client access and productivity, • PATIENT CARE - Follow up to determine reliability and validity of treatment used; make recommendations regarding modification to services and service delivery, • DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops, • PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols, • PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes, • PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk, • PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner, • PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right" Qualifications Education: Essential: • Related Discipline Experience: Essential: Documented experience in age appropriate environment Nonessential: Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or Navajo 1 year directly related experience Credentials: Essential: • LMSW or LPC or LMHC Physical Conditions: Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. May require walking or standing to a significant degree or requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or may require working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of materials is negligible. Working conditions: Essential: • Minor Hazard - physical risks, dirt, dust, fumes, noise, • Tuberculosis testing is completed upon hire and additionally as required Department: Behavioral and Mental Health

• UNM Medical Group, Inc.

  

  Patient Services Coordinator - Patient Access, Scheduling

  5 days ago

  Albuquerque

  Job Description UNM Medical Group, Inc is seeking an Full-time Patient Services Coordinator to work in our Cancer Center Scheduling Area. Minimum $36,399 - Midpoint $44,754* *Salary is determined based on years of total relevant experience. *Salary is based on 1.0 FTE (full time equivalent) or 40 hours per week. Less than 40 hours/week will be prorated and adjusted to the appropriate FTE. This position is responsible for handling all the scheduling needs for Cancer Center patients to include processing observation orders to include lab and diagnostics, arriving patients and queuing clinical staff to begin triage. This position is critical to the overall success of the department by meeting established job requirements and performance goals in a very demanding and high producing clinic environment all while addressing and meetings the needs of the patients and/or physician’s. Summary Under limited supervision, performs a wide variety of administrative support functions at assigned UNMMG Ambulatory Clinic including but not limited direct service to patients either by phone or in person by scheduling appointments, receptionist duties, verifying demographic and insurance information, obtaining referral and prior authorizations with insurance carriers. Assist with concerns and complaints and serving as a liaison as needed with physicians, other providers and insurance companies. Minimum Job Requirements of a Patient Services Coordinator: High school diploma or GED. Completed degree(s) from an accredited institution that are above the minimum education requirements may be substituted for experience on a year for year basis. Verification of education and licensure (if applicable) will be required if selected for hire. About UNM Medical Group, Inc Patient Services Coordinator at UNM Cancer Center: UNM Medical Group (UNMMG) is currently seeking an Ambulatory Patient Service Coordinator for the UNM Cancer Center to work in one of the functional areas within the Patient Services Department. The functional areas are; New Patient Referral Processing, Insurance Verification, Patient Check-In and Registration, Scheduling, Medical Records, Radiation Oncology Frontline and PBX Operators. The position will provide direct services to patients either by phone or in person by processing new patient referrals, verifying insurance coverage and benefits, frontline registrar for Medical or Radiation Oncology, appointment scheduling, medical records or as a PBX Operator. In addition the position serves as a liaison as needed with physicians, other providers and insurance companies. This position will be located at the University of New Mexico Comprehensive Cancer Center (UNMCCC). The UNM Comprehensive Cancer Center (UNMCCC) is a statewide provider of cancer care and is influential in the cancer field throughout New Mexico and the nation. It is the only academic healthcare facility dedicated to both cancer research and patient care and is also the only Cancer Center in New Mexico designated by the National Cancer Institute (NCI), and one of just sixty-six (66) premier NCI-designated centers nationwide. Duties and Responsibilities of a Patient Services Coordinator: • RECEPTION: Responsible for clinic receptionist duties including but not limited to: answer incoming phones, patient check in/out, coordinate and facilitate accurate patient appointment scheduling through electronic and/or manual systems, schedule follow-up appointments as ordered by providers, update and ensure accurate patient schedules and appointments in UNMMG computer systems., • REGISTRATION: Responsible for registration duties including but not limited to: obtaining copy of insurance card, verifying accuracy of patient demographics and insurance information; updating and ensuring accurate information into UNMMG computer systems., • FINANCIAL / CASH MANAGEMENT: Responsible for collecting co-pays, collecting upfront payments as well as self-pay down payments; generating patient receipts; referral of patients to financial counseling for funding options, if necessary. Responsible for daily cash reconciliation of cash collections and receipts; following UNMMG established cash management policies and procedures., • BILLING: Responsible for generating charge document and other billing paperwork at time of patient’s clinic visit to ensure proper billing information is obtained and documented including but not limited to completion of paperwork by provider, written documentation on clinic log, DX and CPT code selection by provider on charge document, prompt submission to UNMMG centralized charge entry., • PRIOR AUTHORIZATION: Responsible for coordinating and processing all referrals and prior authorizations. Interface with insurance companies to verify coverage and obtain prior authorizations; may coordinate multiple authorizations and coverage; compiles medical documentation necessary to ensure prior authorization is obtained; updates computer systems to ensure final prior authorization is documented in UNMMG computer systems., • Maintain ongoing communications and dialog with the centralized UNMMG Practice Coordinator to address staffing issues, ongoing training and support as well as to address problems or issues related to clinic front-end processes and operations., • Maintains record keeping and filing systems; gathers, enters and updates data as required. Since our creation in 2007, our dynamic organization has continued to grow and form strong partnerships within the UNM Health system. Modern Healthcare recognizes UNMMG in their Best Places to Work recognition for 2025. We ASPIRE to incorporate the following values into all aspects of our culture and work: we always demonstrate an Attitude of Service with Positivity, Integrity and Respect as we strive for Excellence. We are dedicated to embracing and promoting diversity while fostering well-being across New Mexico through cultural humility and respect for everyone. Benefits: • Competitive Salary & Benefits: UNMMG provides a competitive salary along with a comprehensive benefits package., • Insurance Coverage: Includes medical, dental, vision, and life insurance., • Additional Perks: Offers tuition reimbursement, generous paid time off, and a 403b retirement plan for eligible employees.

• Southwest Labs LLC

  

  Medical Billing Specialist

  23 days ago

  Albuquerque

  Job DescriptionDescription: Job Description Position: Medical Billing Specialist Department: Revenue Cycle Management/Revenue Cycle Services Supervisor: Billing Manager Employment Type: Full-Time Scope: We are seeking an experienced Medical Billing Specialist to join our billing team. The ideal candidate would have a background in the medical billing processes, excellent communication skills, and the ability to handle complex billing tasks efficiently. This role involves resolving billing errors, interacting with patients and various clients, and ensuring an accurate and timely billing practice. CLIA Responsibilities: This is not a CLIA regulated position. Duties / Responsibilities: • Patient and Business Communication:, • Answer billing questions for patients and businesses., • Take credit card payments over the phone and provide billing support as required., • Check and reply to emails related to billing inquiries and updates., • Error Handling and Insurance Verification:, • Work on queues to resolve various billing errors, i.e. missing information, insufficient demographics and invalid codes., • Check various insurance portals to verify insurance details and reach out to collectors for necessary information., • Claims Processing and Order Verification:, • Verify insurance coverage, claim details, and order accuracy for each transaction., • Address errors and missing information with accessioning, sales teams, and other stakeholders., • RCS Assistance:, • Assist the RCS Team in obtaining accurate information for billing efficiency, i.e. missing/invalid insurance information, demographic information, medical records and diagnosis codes., • Mail Handling (Part Time):, • Daily mail pick-up and drop-off, • Opening, sorting, and scanning mail., • Process claims to be mailed., • Document Management (Part Time):, • Scan all paper requisitions, demographics, chart notes into LIS system and RCS system., • Oversee document manager, i.e. uploading, redacting, and attaching., • Medical Records (Part Time):, • Support in working medical records requests, i.e. request for lab requisitions, results, chart notes and ensure they are received by the requester. Additional duties may be assigned to meet organizational needs. Success Indicators: The Billing Manager will perform annual performance evaluations for this role, in addition to performing periodic assessment of on-going projects as needed. Key performance success indicators include, but are not limited to: Data Integrity and Accuracy • Audit Readiness: The Billing Department consistently meets regulatory requirements, ensuring the department is always prepared for audits., • Positive Audits Outcomes: Successful audits with no significant findings related to compliance, CMS, and HIPAA guidelines., • High User Proficiency: Users demonstrate strong competency and confidence in using the LIMS, RCS and other software systems as reflected in feedback and performance., • Effective Training: Training programs are well-received, with billing staff able to efficiently use all necessary software systems., • Responsive Support: Timely and effective resolution of queries and issues, with positive feedback from stakeholders and colleagues., • Timely Project Completion: Billing related projects are completed on schedule., • Innovation: Implementation of new features or processes that enhance billing functionality, efficiency, or lab operations. Required Skills / Abilities: • Knowledge of HIPAA regulations., • Strong communication and training skills., • Attention to detail and ability to prioritize tasks effectively., • Excellent problem-solving, communication, and project management skills., • High school diploma or equivalent; relevant certification in medical billing is a plus., • Minimum of [X] years of experience in medical billing., • Proficiency in billing software and systems (i.e., Telcor and Waystar). Benefits: Health Insurance Dental Insurance Vision Insurance Life & AD&D Insurance Retirement Plan, 401(K) Paid Time Off and Sick Leave Specialized Paid Leave Gym/Wellness Membership Employee Assistance Program Educational Assistance & Career Advancement Training Active Team Building Festivals & Parties Company Culture: Southwest Labs core values are not just abstract concepts; they are practical guidelines that shape every aspect of a laboratory’s operation, from daily routines to long-term goals and achievements. They create a framework that ensures scientific excellence, ethical conduct, effective teamwork, and continual growth and improvement. All team members are expected to consistently uphold and demonstrate these values. Requirements:

• Tresco, Inc.

  

  Social Worker

  8 days ago

  Albuquerque

  Job Description???? Social Worker ???? Location: Albuquerque, NM ???? Wage: $23.00 – $28.00 per hour (DOE) ????️ Schedule: Monday – Friday, 8:00 AM – 5:00 PM ???? About the Role Make a meaningful difference in the lives of young children and their families! As a Social Worker with Tresco TOTS, you will provide high-quality social work services for children birth to 3 years old who have, or are at risk for having, developmental delays or disabilities. You will also support families, students, and professionals through training, supervision, and guidance in communication development and family therapy. ????️ What You’ll Do * Provide family therapy, emotional support, and mental health services. * Conduct evaluations and participate in the development of IFSPs. * Design and implement behavioral intervention strategies. * Link families to resources (legal, medical, transportation, etc.) to address barriers. * Supervise and mentor social work interns (BA & MA levels). * Collaborate with community partners, including FIT and CYFD. * Ensure accurate documentation and billing compliance. * Promote early intervention through outreach and child-find activities. * Engage in reflective supervision and professional development. ???? Qualifications * Education: Master’s Degree in Social Work. * Licensure: Current LMSW, LISW, or LCSW from the State of New Mexico. * Experience: Minimum of 2 years providing family therapy services. * Other: Valid driver’s license and ability to travel locally. ???? Background & Security Requirements * ✔️ Office of Inspector General / CMMS Exclusions List * ✔️ Driving Record – MVR * ✔️ General Background Check * ✔️ Early Childhood Education & Care Department – Fingerprinting (Additional checks may apply depending on assignment.) ???? Why Join Tresco? * Competitive pay: $23–$28/hr. * Consistent weekday schedule (no nights or weekends) * Opportunities to train, mentor, and lead in early intervention services * Work with a passionate, mission-driven team making an impact in the community * Ongoing professional development and reflective supervision ???? Apply Today and help empower New Mexico’s families through early intervention services!

• DCI Donor Services

  

  LMS Administrator / Training Designer

  26 days ago

  Albuquerque

  Job Description DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! DCI Donor Services is seeking an LMS Administrator / Training Designer to join our team. This position will foster a superior workforce through development of employees’ professional, technical, and industry related skills and knowledge and fulfill the organization’s commitment to excellence and innovation by developing, coordinating, and executing the DCIDS education program. This is a hybrid office/ remote position. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor’s gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. Key responsibilities this position will perform include: • Routinely assesses training needs of staff, the organization, and changes in industry, federal, state, and local regulations, standards, or practices for training gaps and assists in finding appropriate learning solutions., • Manages the design, development, and maintenance of training courses, instructional materials, and education programs in the organization., • Partners with subject matter experts for content accuracy, provides instructional guidance, and leads their workflow for timely completion of projects., • Articulate Storyline, Traincaster, and other educational authoring tools., • Coordinates design, implementation, and delivery of training to employees. Design effective and engaging learning environments to achieve desired learning outcomes., • Oversees LMS system. Maintain a directory of training programs and potential trainers for staff and leadership reference via LMS/classroom training., • Assists leadership in evaluating effectiveness of training and educational programs through Traincaster reports and input from DCI staff., • Assists with the development and implementation of new employee orientation, mandatory annual staff education and training, leadership training, and other education programs., • Maintains education records accurately and confidentially., • Conducts needs assessments to assist with design and implementation of education forums on a wide range of subjects, as identified by leadership and directors. Ensures that staff development planning is linked to the leadership process by assisting leaders in forum development or specific job orientation modules according to employee needs., • Partners with Quality and Human Resources to maintain records related to annual mandatory training including, but not limited to, OSHA, HAZCOM, Corporate Compliance, Standards of Conduct, and Sexual Harassment. Documents and maintains records including course attendance and completion certificates, and continuing education units (CEU’s). Provides access to learning management system training records to appropriate personnel for auditing and reporting purposes (i.e., Quality, Department Managers, etc.)., • Routinely reports information related to staff development to management to include activities, upcoming programs, employee specific development status, etc. Partners with management to collaborate with leadership team to facilitate communication and uniformity in reporting, collecting, and analyzing data., • Training calendar for the organization and distribute appropriately., • Travel to DCIDS locations as required., • Acts as a role model for the DCIDS by supporting, reinforcing, and exhibiting behaviors consistent with the DCIDS core values—selfless, hardworking, passionate, and dependable., • Other duties as assigned. The ideal candidate will have: • A bachelor’s degree in Instructional Design, education, or related field., • 4 – 6 years developing training content in both classroom and electronic formats., • Knowledge of medical and legal principles of authorization, donor evaluation, and management., • Prior experience with instructional design and learning management systems., • Valid Driver’s license with ability to pass MVR underwriting requirements. We offer a competitive compensation package including: • Up to 176 hours of PTO your first year, • Up to 72 hours of Sick Time your first year, • Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage, • 403(b) plan with matching contribution, • Company provided term life, AD&D, and long-term disability insurance, • Wellness Program, • Supplemental insurance benefits such as accident coverage and short-term disability, • Discounts on home/auto/renter/pet insurance, • Cell phone discounts through Verizon New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination. You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position. DCIDS is an EOE/AA employer – M/F/Vet/Disability.

• Medley Material Handling Company

  

  Service Clerk

  22 days ago

  Albuquerque

  Job Description Job purpose Responsible for communicate with external and internal customers, and to keep the workflow in the service department to flow smoothly. Duties and responsibilities • Must partner with service staff to ensure workflow runs smoothly., • Review all timecards and work orders for accuracy, and correct any deficiencies., • Enter all information on work orders in the ERP system to include, but not limited to the below:, • Correct Make, Model, and Serial Number., • Correct hour meter reading., • Correct ship to with street address not a PO Box., • Enter all comments on work orders., • Give copies of PM work orders with write ups to the quoter., • Give copies of work orders to parts department to ensure they order parts for work orders needing parts., • Pull all special billing work orders and process according to the special customer PO sheet., • Send all warranty work orders and timecards to warranty to close., • File all close work orders in the appropriate customer folder., • Ensure all invoices have the correct PO attached to them. If there is no PO, contact the customer to collect the correct PO for the invoice., • Responsible for ordering office supplies monthly, unless need sooner., • Responsible for branch petty cash and turn in the petty cash reimbursement report by the end of each month to the Controller., • Assist branch accounts receivable specialist in any means possible., • Assist customers in retaining their invoices, directing them to the correct person, and answer their questions if possible., • Communicate any customer dispute to the operations manager by providing as much information as possible from the customer. Ensure to give the operations manager a copy of the disputed invoice., • Address any complaints, questions, or concerns from internal and external customers. Disseminate and/or explain information to internal and external customers as well., • Answer phones, • Assist, cover, train, and cross-train on other service office job duties., • Perform other duties as assigned by the Operations Managers. Qualifications Education/Experience • High school diploma or equivalent Knowledge • Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook), • Some knowledge of mechanics Skills • Good listening skills, • Good negotiation skills, • Excellent verbal and writing communication skills, • Good computer skills Abilities • Demonstrate customer service orientation, • Ability to organize and manage multiple priorities Other characteristics such as personal characteristics • Commitment to company vision and mission, • Must partner with service staff to ensure workflow runs smoothly, • Good Attitude Travel There is no travel requirement Working Environment and Physical demands The work environment characteristics described here representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working environment While performing this duty, the employee will be exposed to the usual moderate (general office area) noise level, however, the employee can be exposed to noisier shop environments. When performing the duties of this job, it is a requirement to wear Personal Protective Equipment whenever necessary. Physical requirements While performing this duty, the employee will required to frequently sit, walk, talk, and listen. The employee is required to frequently use hands to fingers, handle, or feel objects or controls, including products we rent, computer and other office equipment. The employee must often stand and walk, and lift and/or move up to 30 pounds. Appropriate material handling equipment should be used to lift or move items that are heavy or bulky. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Other Duties Please note this job description in not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.