Vista Homes Realty

We are seeking a skilled and results-driven Digital Marketing Manager to lead our online marketing efforts and drive brand growth. The ideal candidate will oversee the development, implementation, and optimization of digital marketing strategies that align with business objectives. This role requires creativity, analytical thinking, and expertise in leveraging digital channels to increase engagement, conversions, and revenue. Key Responsibilities:   •  Develop and execute comprehensive digital marketing campaigns across various channels, including social media, search engines, email, and display advertising.   •  Manage the company’s online presence, including website content, SEO/SEM, and social media platforms, ensuring consistency with brand guidelines.   •  Monitor and analyze performance metrics (e.g., traffic, engagement, leads, conversions) to assess the effectiveness of campaigns and inform data-driven decisions.   •  Collaborate with internal teams and external vendors to design, create, and optimize digital content, such as graphics, videos, and blog posts.   •  Lead the strategy and execution of paid advertising campaigns, ensuring maximum ROI.   •  Stay updated on industry trends and emerging technologies to identify opportunities for innovation and growth.   •  Manage budgets and allocate resources effectively for digital marketing initiatives.   •  Implement and optimize CRM and email marketing strategies to nurture leads and engage customers.   •  Ensure compliance with data privacy regulations and best practices in digital marketing. Qualifications and Skills:   •  Bachelor’s degree in Marketing, Communications, or a related field.   •  3+ years of experience in digital marketing or a similar role.   •  Proficiency in marketing tools such as Google Analytics, Google Ads, Facebook Ads Manager, and email automation platforms.   •  Strong knowledge of SEO, SEM, content marketing, and social media strategies.   •  Excellent analytical skills and the ability to interpret data and make actionable recommendations.   •  Strong project management skills, with the ability to handle multiple priorities and meet deadlines.   •  Exceptional communication and teamwork abilities.   •  Experience with CMS platforms (e.g., WordPress) and basic knowledge of HTML/CSS is a plus.

The Customer Service Representative is responsible for delivering exceptional customer service, providing support, and resolving inquiries in a timely, friendly, and efficient manner. This role involves working directly with customers via phone, email, and chat to address questions, troubleshoot issues, and ensure a seamless customer experience. The ideal candidate is a proactive communicator, problem-solver, and team player who enjoys helping people and delivering high-quality support. Key Responsibilities:   •  Customer Support: Respond promptly and professionally to customer inquiries via phone, email, and chat, addressing questions, concerns, and requests in line with company policies and standards.   •  Problem Resolution: Identify and troubleshoot customer issues, guiding them through solutions or escalating more complex issues to appropriate departments.   •  Customer Retention: Provide a positive experience to foster strong relationships with customers, addressing concerns that may impact customer satisfaction or loyalty.   •  Documentation and Reporting: Accurately document customer interactions, maintain detailed records, and compile reports on common customer issues to support continuous improvement.   •  Team Collaboration: Collaborate with team members and other departments to share insights, resolve escalated issues, and ensure a cohesive customer support experience.   •  Product Knowledge: Maintain up-to-date knowledge of company products, services, policies, and procedures to effectively answer questions and assist customers. Qualifications:   •  Education: High school diploma or equivalent; an associate’s or bachelor’s degree is a plus.   •  Experience: Previous experience in customer service, call center, or a related field is preferred.   •  Skills:   •  Strong verbal and written communication skills.   •  Problem-solving abilities and attention to detail.   •  Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.   •  Ability to multitask and manage time effectively in a fast-paced environment.   •  Empathy, patience, and a positive attitude when interacting with customers.