Waiter / Waitress
10 days ago
Setauket- East Setauket
A waiter is responsible for ensuring an exceptional dining experience for customers by delivering attentive and efficient service. Their role includes a blend of customer service, communication, and multitasking to meet and exceed guest expectations. Key Responsibilities: - Guest Interaction - Greet guests warmly upon arrival and escort them to their tables. - Present menus, explain specials, and answer questions about menu items, ingredients, and dietary options. Order Management: - Take accurate food and beverage orders and relay them to the kitchen or bar. - Confirm and accommodate specific guest requests, including allergies or preferences. - Service Delivery - Serve food and drinks promptly and correctly, ensuring proper table etiquette. - Check in with guests to ensure satisfaction and address any issues promptly. Customer Relations: - Build rapport with guests, creating a welcoming and personalized experience. - Handle complaints or feedback professionally, escalating issues when necessary. Operational Support: - Set up, clean, and organize tables, dining areas, and service stations. - Process payments, manage cash or card transactions, and provide accurate receipts. - Teamwork - Collaborate with kitchen staff, bartenders, and management to ensure smooth operations. - Support other team members during busy shifts, assisting with various tasks as needed. - Skills and Qualities - Customer Service: Friendly demeanor and excellent interpersonal skills. - Communication: Ability to clearly explain menu items and take detailed orders. - Multitasking: Handle multiple tables and tasks efficiently. - Attention to Detail: Ensure accuracy in orders and presentation. - Problem-Solving: Address guest concerns effectively and calmly. - Physical Stamina: Ability to stand, walk, and carry trays for extended periods. Qualifications: - Prior experience in the food and beverage industry (preferred). - Knowledge of food safety and hygiene practices. - Familiarity with Point of Sale (POS) systems.
jason linActive 3 days ago