Customer Service Representative (CSR)
hace 3 días
$45–$75 por hora
Jornada completa
Garner
A Customer Service Representative is responsible for interacting with customers to handle inquiries, resolve complaints, process orders, and provide information about products and services. The goal is to ensure customer satisfaction by delivering accurate information and prompt service while maintaining a positive company image. Key Responsibilities • Respond to customer inquiries via phone, email, chat, or in person, • Provide accurate information about products, services, and company policies, • Resolve customer complaints or escalate issues to the appropriate department, • Process orders, forms, applications, and service requests, • Maintain detailed records of customer interactions in the system, • Follow up with customers to ensure issues are resolved, • Identify customer needs and recommend appropriate solutions, • Maintain a professional and positive attitude when interacting with customers Required Skills and Qualifications • High school diploma or equivalent (Associate’s or Bachelor’s degree preferred), • Strong verbal and written communication skills, • Problem-solving and conflict-resolution abilities, • Basic computer skills and familiarity with CRM systems, • Ability to multitask and manage time effectively, • Strong attention to detail, • Ability to remain calm and professional under pressure Preferred Qualifications • Previous experience in customer service or call center roles, • Experience with customer relationship management (CRM) software, • Sales or upselling experience Working Conditions • May work in an office, retail environment, or call center, • Some positions may require evening, weekend, or holiday shifts Performance Expectations • Maintain high customer satisfaction ratings, • Meet response and resolution time targets, • Follow company policies and service standards
Lou A.Activo hace 4 horas