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Ofertas sugeridas de otras empresas

• Hire Resolve.com

  

  Call Center & Contact Center Professionals

  hace 29 días

  Ottawa

  Job Description Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions). Key Responsibilities • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels, • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards, • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels, • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning, • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance, • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards, • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans, • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting), • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable), • Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered, • Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager), • Core capabilities:, • People leadership, coaching, performance management, and change delivery, • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial), • WFM fundamentals (forecasting, scheduling, real-time management, adherence), • Quality assurance, training design, escalation/complaints management, and CX improvement, • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR, • Extended Healthcare Plan (Medical, Disability, Dental & Vision), • RPP - Group RRSP, • Group Life - AD&D - Critical Illness Insurance, • Paid Time Off Benefits, • Training & Development

• A.S.P. Incorporated

  

  Bilingual Customer Service Representative

  hace 14 días

  Ottawa

  Job Description BILINGUAL CUSTOMER SUPPORT REPRESENTATIVE- OTTAWA AIRPORT Are you passionate about Safety & Security and seeking opportunity to join a team of Security Professionals? A.S.P. Incorporated has provided security and customer service solutions for over 20 years to Canadian clients. We employ in excess of 2000 employees and are a subsidiary of ICTS EUROPE, which is operating in 22 countries and employing more than 17000 professionals. A.S.P provide services to some of the largest airports in Canada and has a significant presence in the Commercial and Residential spaces in Ontario and Alberta. A.S.P. is looking for Passenger Assistance Representatives to provide passenger flow and queue management and access control into various areas of the Terminal at Ottawa International Airport. CSR's are required to quickly and efficiently determine eligibility requirements and stream passengers into various queues while providing an exemplary level of customer/passenger service. CSR's are often the "first point of contact" with passengers and their objective is to make that interaction an exceptional experience for each and every passenger. What you will do: • Greet Customers, provide direction, exceptional Customer Service and assistance to all passengers, • Proactively monitor passenger flows into the Primary Inspection Lane as well as monitor congestion points and capacity levels at the Customs Hall and notify Shift Supervisor of any concerns, • Coordinate passenger flows at key areas as directed by the Shift Supervisor, • Practices Safety conscious behaviours and situational awareness, • Quickly and efficiently determine eligibility requirements and stream passengers into queues while provide superior customer service, • Validate/confirm passengers need and right of entry/exit to/from controlled and restricted areas, • Assist passengers in preparing for processes, including guiding passengers through automated systems and use of kiosks, • Control the backflow of passengers into controlled/restricted areas, • Anticipate and create memorable passenger experiences, • Minimum High School diploma or Grade 12 education., • Fully bilingual in both French and English, • Minimum of one (1) year verifiable experience in a customer service/security field or any equivalent., • Eligible to work in Canada., • Physically capable of performing all duties as set out in the Job/Position Description physical demands of the position require the ability to stand for prolonged periods of time during the shift ability to walk long distances and the ability to lift and relocate stanchions in order to effectively manage and adjust queues, • Self-motivated individual with a strong attention to detail., • Excellent written & verbal communication and active listening skills., • Able to work in Rotation 24/7 shift schedule, including nights, weekends, and holidays., • Must be willing to provide Criminal Record check upon request., • Possession of a valid Restricted Area Identity Card (RAIC), else would need to apply for RAIC prior to starting employment. We welcome applicants of all backgrounds. This posting does not require Canadian work experience Use of AI in hiring: • ASP may use automated or AI-enabled tools to support applicant screening and selection. Human review is part of the final hiring decision. Compensation • Expected compensation: $18.40 - $19.30 per hour, • The compensation range reflects base hourly pay and does not include overtime or premiums where applicable. Why you should work with A.S.P: • We care about our team and their personal and professional success., • Diverse and engaging work environment., • People-first mentality., • Competitive remuneration and benefits package. A.S.P. Incorporated is committed to diversity various communities within which we operate. We encourage all qualified professionals, to apply and invite anyone requiring accommodation to notify us during the recruitment process To apply please visit We hire for PERSONALITY. We train for the job. Powered by JazzHR 1D7gSVEQSF

• Clutch Technologies Inc.

  

  Customer Service Delivery Advocate

  hace 29 días

  Ottawa

  Job Description About Clutch: We're on a mission to reinvent the way people buy, sell, and own cars. Are you game? Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that's just the beginning. Named five years in a row to the Globe & Mail's list of the Top Growing Companies in Canada and also awarded spots on Deloitte's Technology Fast 50™ and Fast 500™ lists, we're looking to add curious, hard-working, and driven individuals to our growing team. Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca. About the role: We are on a mission to build a world-class team that drives innovation, growth, and excellence. As we scale rapidly, we are looking for a Customer Service Delivery Advocate to be the face of our company at our first retail location in Bayshore Mall, Ottawa! Since our entire car-buying process is online, you'll be the first Clutch employee our customers meet when they pick up or sell their vehicle. You'll have the freedom to go above and beyond to make sure every customer has a great, unique experience in this dynamic customer and transportation role. What you'll do: • Delivering a uniquely special experience to each and every one of our customers., • A major part of this job is having exceptional customer service skills, where you'll be the face of the company in addressing customer needs,resolving issues, and ensuring satisfaction at every touchpoint throughout their appointment, • Need a sharp eye for detail as you inspect vehicles, carefully assessing both cosmetic and mechanical aspects to identify potential issues, ensuring the highest quality of service is provided to our customers., • You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system inside our new facility!, • Education: High school diploma or equivalent, • Experience:, • 1+ years experience in the automotive industry an asset, • 2+ years of customer-facing experience, • Comfortable driving longer distances., • Have automotive experience and a passion for cars & comfortable in a fast-paced environment., • License: A G Drivers License (valid in Ontario), • Driving Record: 3 years of clean driver's abstract with no major infractions., • Background Check: Clean criminal background check., • Work Authorization: Legally authorized to work in Canada., • Valid OMVIC License: Don't have one yet? No problem! We'll help you obtain your OMVIC license as one of the perks of working with us., • A passion for cars and the automotive industry, • Autonomy & ownership – opportunity to build your process and influence the company workforce and at every level., • Help shape the future of car buying and selling in Canada by leading a critical part of our customer experience., • You'll have a broad and direct ownership over [Field of work] during a phase of rapid growth., • We are dedicated to attracting and retaining top talent with top-of-market compensation packages., • Wage: $24 per hour, • Benefits: Comprehensive benefits plans include healthcare, dental care, vision care, prescriptions, life insurance and dependent coverage; start from day 1. (Applicable for Permanent Full-Time), • Pay decisions reflect objective criteria: skills, performance, market benchmarking, responsibilities and working conditions. Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email .

• Farm Boy Inc.

  

  Customer Service Representative

  hace 5 días

  Ottawa

  Job DescriptionCompany Description If you’re looking for more, you’ve come to the right place. From the moment we opened our doors in 1981, we knew we wanted to be different. The people who work here are special, and that’s what makes us special. Our team members uphold the standards we set long ago by making the exceptional everyday, building relationships with our customers and with each other, and finding a place where their potential meets opportunity. Job Description Be part of what makes us different. You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for detail and a passion for teamwork, you’ll ensure products are displayed beautifully and customers feel supported every step of their visit. Here are some of the other ways you’ll help us stand out: • Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience., • Welcome, greet, and assist customers using Farm Boy Service Standards while sharing your knowledge and enthusiasm for our products., • Package, stock, and rotate merchandise on display counters and shelves, ensuring high-quality presentation and accurate signage., • Maintain clean, safe, and organized work and storage areas through general housekeeping duties, including sweeping, mopping, and dusting., • Follow all corporate policies and procedures, with a strong focus on Health & Safety, Food Safety, and proper equipment use., • Complete designated opening and closing procedures and support fellow Team Members as needed., • Support the team with additional duties on a periodic basis.Qualifications What you bring to the table. We provide the opportunity, and you bring the potential. • A genuine passion for delivering engaging and exceptional customer service., • Retail experience is considered an asset; an equivalent combination of education and experience will also be considered., • The ability to work independently with attention to detail and pride in delivering quality results and maintaining cleanliness standards., • A collaborative, team-oriented approach supported by strong communication and organizational skills., • Thrive in a fast-paced, hands-on setting that involves multiple deadlines, extended periods of standing, heavy lifting, and work that may be performed in cooler, freezer, and outdoor conditions., • Flexibility to work a dynamic schedule including evenings, weekends, and holidays. At Farm Boy, we believe in supporting our Team Members throughout their careers. From the head office to the individual store, we’re proud to stand out in the market as a workplace that offers: • Comprehensive benefit program and coverage that varies by position., • Coverage may include healthcare, dental care, disability coverage, life insurance and registered retirement savings program., • A 10% discount on in-store purchases., • On-the-job training and the prioritization of internal promotions to help you grow and embrace new opportunities., • The opportunity to support local neighbourhoods through our community programs. Additional Information Grow a Career with us... Farm Boy takes pride in growing a team that represents the best in the business. Join us for the career you’re craving! We are committed to building a diverse and inclusive workplace. We encourage individuals from all backgrounds, identities, and experiences to apply—including those with non-traditional career paths. We strive to create an environment where everyone feels valued, respected, and supported. Accommodations are available upon request for employees and applicants who may require them. We do not use AI to assist in the recruitment process and this job posting is for an existing vacancy.

• Fathomrealty

  

  Customer Service Representative

  hace 15 días

  Ottawa

  Job Description Job Title: Customer Service Representative Company: Fathomrealty Location: Ottawa, ON, Canada Contract Details: Full-time Fathomrealty, a leading real estate company in Canada, is seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a full-time employee, you will play a crucial role in providing exceptional service to our clients and ensuring their satisfaction with our services. Key Responsibilities: • Serve as the first point of contact for all customer inquiries, whether in person, over the phone, or via email., • Provide prompt, friendly, and accurate responses to customer inquiries and concerns., • Maintain a thorough understanding of the company's products and services to effectively address customer needs., • Assist customers with placing orders, processing payments, and resolving any issues that may arise., • Keep accurate records of customer interactions and transactions., • Collaborate with other team members to ensure a seamless and positive customer experience., • Continuously strive to improve customer service by identifying areas for improvement and implementing solutions., • Stay up-to-date with industry trends and developments to better serve customers. Qualifications: • High school diploma or equivalent., • Previous experience in customer service or a related field is preferred., • Excellent communication and interpersonal skills., • Strong problem-solving and decision-making abilities., • Ability to work in a fast-paced environment and handle multiple tasks simultaneously., • Proficiency in using computer systems and software., • Knowledge of the real estate industry is a plus. Why Work for Fathomrealty: • Competitive salary and benefits package., • Opportunities for career growth and advancement., • A supportive and collaborative work environment., • Training and development programs to enhance your skills., • Be a part of a growing and successful company. If you are passionate about providing excellent customer service and have a strong desire to succeed, we want to hear from you! Apply now to join our team at Fathomrealty as a Customer Service Representative.

• IBW Surveyors

  

  Survey Account Manager

  hace 1 día

  Ottawa

  Job DescriptionSalary: $130,000 - $180,000/yr (Total Compensation) Your Future Team: IBW provides outstanding service across the board by developing and building the strongest team in the surveying industry. Four simple but powerful values drive our team: • Care and compassion towards our colleagues and our clients, • Confidence, yet humbleness, • Keen learners seeking opportunities to grow Your Role This role will be focused on growing our cadastral surveying business in the Greater Ottawa Area. The Account Manager is responsible for Quoting, Project Manager mentorship and Business Development tasks. Job Requirements • Must know the general industries that relate to surveying: building, planning, engineering, underground utilities, etc., • Must have humility, be approachable and also be comfortable offering guidance to Project Managers working on their projects. Must have knowledge of key markets within IBWs service area., • Must have connections within the industry and sufficient networking experience with a deep understanding of the Ottawa Cadastral market and its clientele Your Key Roles and Responsibilities: • Responsible for the quotations that provide the expertise to meet client needs, • Mentorship and development of IBW Project Managers, • Guide Project Managers in project execution, • Help identify market opportunities and trends, • Seek out new business and achieve agreed upon success ratios, • Manage projects where necessary Quote & Project Responsibilities Each of the responsibilities outlined below is a leadership responsibility that the Account Manager provides to the Project Managers: • Managing Scope: Projects need to have a defined Scope of Work (SOW), and this must be broken down and managed through a series of actions to accomplish the SOW. This must be clearly defined in the quote stage and communicated to the Project Manager., • Managing Time/Schedule: Projects must be delivered on time. The AM is responsible for maintaining close contact with their respective Project Managers to ensure projects are completed promptly, according to the original timeline agreed upon., • Managing Costs: Responsible for quoting or overseeing the quoting process on all assigned projects. Quotes must accurately reflect the associated costs of the project, along with any potentially additional costs and should be aware of the geographic opportunities and restrictions when determining pricing excellence., • Managing Communication: Projects involve multiple stakeholders who directly benefit from the project outcomes. Ensuring that all participants are properly communicating, verbally or in writing, is a must for a well-run project. AMs are responsible for making sure that the PMs are providing excellent communication between the project team and the client., • Training: Responsible for training and mentoring Project Managers and Quote Administrators to enhance their knowledge of the products and services provided to our clients. Business Development Responsibilities • New Work: AMs serve a key role in developing relationships with existing and new clientele. It is their responsibility to actively develop and seek new work opportunities leveraging their network and expertise. AMs are also required to attend conferences and industry events., • Market Trends: AMs should be in tune with and analyze local/broad market trends. They should work with this information and the Business Development Manager to actively seek opportunities., • Client Relationships: In addition to maintaining existing relationships, build new relationships and expand overall reach in pre-defined regions and market segments., • Revenue Growth Responsibility: Define clear KPIs for revenue growth with the Business Development Manager on an annual basis. These KPIs are to be discussed regularly for performance measures and strategic adjustments., • Networking and Partnerships: AMs are responsible for attending industry conferences and events to build IBWs network and contribute to referral business. They are also to actively look to foster industry partnerships that may be of mutual benefit., • Other duties as required. Your Benefits: • Competitive compensation, including generous food and travel per diems for use at your discretion, • Partial Employer-paid comprehensive health and dental benefits, • Healthcare spending account, • Flexible work hours, • RRSP with employer-matched contributions, • Travel opportunities, • Safety wear allowance, • Training and development, • Educational assistance, • Company Events Performance-Based Compensation Structure: At IBW, we believe in rewarding impact through a transparent, performance-driven model. To support your transition into the Ottawa market, your first year will be a 100% fixed salary to allow you to build your pipeline and integrate with our project teams. Following the first year, you will move to a Base + Variable structure. This model is designed to normalize performance across all seniority levels, ensuring that compensation is a direct reflection of your results. To learn more about IBW Surveyors, visit our website: IBW Surveyors is an equal-opportunity employer. We are committed to providing a barrier-free environment and promoting independence, dignity, integration, and equal opportunities for persons with disabilities. Accommodations are available, upon request, for candidates taking part in all aspects of the recruitment and selection process. This posting is to fill a current vacancy.

• Spence Diamonds

  

  Part Time Customer Service Associate

  hace 23 días

  Ottawa

  Job Description WHO WE ARE Spence is proudly a Canadian-founded Company. Starting out in 1978 in Vancouver, BC we have a 46+ year history playing a small role in many Canadians happily ever after. We're proud to create unforgettable experiences for our customers by taking them through the Spence Experience. Our people are the center stone of our business, who bring our vision to life for every customer, every day. We’re committed to fostering a culture where our people are empowered to be as successful as possible, and are provided with all the necessary tools, resources and support to create and live the life they love! WHAT WE OFFER • Attractive compensation packages, • Extended health benefits, • Amazing employee, friends & family discounts on our products, • A variety of Learning and Development resources, • Special gifts to celebrate employee work anniversaries, birthdays, and personal milestones, • Regular celebrations & employee incentive programs, • Team building events and activities, • Opportunity to grow within the company As a member of customer service team at Spence, you embody our culture and values by providing an exceptional customer experience. You have a passion for our products and are comfortable assisting with presenting valuable products and representing products with confidence. You are the backbone of our store. You promote accuracy within the store through exceptional process handling which includes data management, finances, task management. You professionally act as the first and last point of contact for our clients on the phone, through email and in person within the store. On any given day you’re handling all payments & transactions, answering incoming phone calls and emails, managing inventory counts, shipping & receiving, assisting in store maintenance and cleanliness, showroom upkeep, and supporting the Sales Consultants and Management. Most importantly you ensure our customers are top priority and are all given the full Spence experience. RESPONSIBILITIES • Greet every customer in a friendly manner and provide extraordinary customer service, • Offer support to our sales teams during busy periods by taking customers through the Spence showroom experience (following the Spence greeting up to collecting the 5 pieces of information). Establish strong customer connections and deliver exceptional service in a face-to-face environment., • Confidently and professionally present products and services, highlighting value, features and benefits.Inspect and process incoming jewelry repairs., • Follow up with customers via phone or email regarding their repair orders., • Complete quality checks and provide completed orders to customers at pickup, ensure that customers have a great experience., • Answer all phone and email correspondences, • Cash handling and end of day processing, • You’re detailed oriented, have excellent time management skills and are willing to embrace a structured process, • You have excellent time management skills and make great decisions about which work to prioritize, • You have strong problem solving, and conflict resolution abilities, • You are energetic, outgoing and have strong customer relationship skills, • You have excellent verbal and written communication and are comfortable professionally communicating face to face, over the phone and in writing, • You have at least a years’ experience working in a customer service environment, • You’re used to working with a computer and are willing to learn new technology and software, • You have a minimum availability of 3 days a week, and of those 3 days at least 1 weekend day The pay range for this position is $17.80-21.30 per hour. Pay ranges are established based on work location and market standards for the applicable position. The successful candidates starting pay rate will be determined based on job-related skills, experience, and qualifications.

• Mircom Group of Companies

  

  Preventative Maintenance Account Sales, Account Manager

  hace 17 días

  Ottawa

  Job Description PMA Sales, Account Manager Ottawa, ON Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies. Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions. Summary: We are seeking an energetic PMA (Preventative Maintenance Agreement) Sales Representative with a proven sales record and a solid understanding of fire alarm, security, and telephone access systems. The role involves securing new business through cold calling, field sales, and marketing, while nurturing relationships with key industry contacts. It includes upselling service agreements, ensuring timely order fulfillment, and creating accurate sales proposals. The position also requires addressing customer concerns, maintaining strong relationships, and demonstrating a deep understanding of Mircom's products, services, and market trends. This is a full time role based in Ottawa, ON. The successful candidate will be highly motivated and resourceful with an aptitude for learning and keeping pace with ever advancing fire alarm and security access technology. Key Responsibilities: • Identify and obtain new sales for PMA service and inspections., • Develop and upsell new and existing accounts by checking customers’ buying history, proactively contacting exiting customers to ensure orders are handled accurately and in a timely manner., • Target new business opportunities using industry contacts and expertise., • Establish relationships with building owners, property management companies, prospects, and industry insiders through a combination of cold calling, outdoor field sales and direct marketing efforts to present Mircom products and services and solicit new business., • Upsell and maintain service agreements with existing customers through a combination of outdoor field sales, phone sales and marketing efforts., • Develop innovative solutions using Mircom products and services to competitively meet customer needs., • Develop a win/pricing strategy based on market and customer knowledge., • Sell new service agreements on all company products and services., • Meet directly with customers to establish their needs and drive overall sales process., • Create proposals for service agreements, test inspections and preventive maintenance., • Quote sales agreements for customers with technical accuracy and within company pricing guidelines, • Maintain client rapport by understanding current and future needs by responding promptly, • Identify and resolve customer concerns and issues accurately and efficiently and in a timely manner., • Demonstrate and present to customers a thorough understanding of company services and communicate market pricing, customer needs, and competitor information and services., • Acquire and maintain sound knowledge of all product lines and services offered.Requirements and Skills:, • Proven B2B sales with strong prospecting skills including telephone and in person cold calling., • Self starter, • Highly motivated, • Aptitude for learning, • Excellent interpersonal skills and effort at building relationships with a strong service orientation, • Solid team player, • Must be willing to travel for customer calls., • Advanced sales skills and ability to develop customer solutions., • Goes beyond job requirements to seek opportunities and generate ideas for improvements., • Proficient computer skills, • Minimum 3+ years of technical sales experience, including but not limited to fire & life safety industry., • Strong oral and written communication skills (English), • Post-secondary education (sales or technical degree/diploma), • Excellent presentation skills, • Experience with preparing thorough quotes., • Knowledge of fire alarm industry and/or technology, provincial fire codes and building codes considered an asset., • A great working environment with opportunities for career advancement, • Competitive salary, • Group Insurance benefits We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted. Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.