web, mobile and software platforms • 51-250 Employees
Hiring with us since March, 2024
iReach Solutions provide enterprise-level web, mobile and software platforms for businesses
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. Responsibilities: Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Requirements and skills: Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school diploma
We are looking for a highly organized and experienced Finance Manager to join our team at Sample Company. As a Finance Manager, you will be responsible for ensuring that all financial operations are running smoothly, and financial reports are accurate and up-to-date. Duties and Responsibilities: Oversee and manage all financial operations of the company Develop and implement financial policies, procedures and controls Provide financial advice and support to senior management Prepare and submit financial reports, including budget forecasts and financial statements Ensure compliance with company and legal requirements Skills and qualifications: Proven work experience as a Finance Manager or in a similar role Excellent numerical and analytical skills Proficient in financial management software, such as SAP or Oracle Good understanding of accounting principles and procedures Excellent attention to detail and highly organized Good communication and interpersonal skills