HVAC Operations Manager - NY
hace 25 días
Thornwood
Job Description Job Title: HVAC Operations Manager Location: Thornwood, NY Compensation: Performance based - Salary bump upon meeting achievable goals. Annual potential: $150,000 Employment Type: Full-Time About the Role We are seeking an experienced and results-driven HVAC Operations Manager to lead our service operations in Thornwood, NY. This is a key leadership position responsible for overseeing day-to-day HVAC field operations, managing service and install teams, and ensuring exceptional customer satisfaction, profitability, and operational efficiency. As the HVAC Operations Manager, you will play a pivotal role in guiding our team, streamlining processes, and driving performance standards across service, maintenance, and installation departments. Key Responsibilities * Lead and manage HVAC service and installation departments, including technicians, installers, and dispatch staff * Oversee scheduling, job planning, and daily operations to ensure timely and quality service delivery * Hire, train, mentor, and evaluate team members to maintain high performance and productivity * Monitor KPIs and financial performance, drive profitability and process improvements * Ensure compliance with all safety, licensing, and regulatory requirements * Handle escalated customer issues and maintain strong client relationships * Collaborate with sales, dispatch, and administrative staff to ensure smooth workflow * Develop and implement SOPs to improve efficiency and service quality * Maintain inventory oversight, fleet management, and tool control * Stay up to date with industry trends, equipment, codes, and technology Qualifications * Minimum 5–7 years of progressive experience in HVAC operations, service, or management * Proven leadership skills and experience managing HVAC field teams * Strong knowledge of residential and light commercial HVAC systems, codes, and best practices * Ability to interpret financial reports, manage budgets, and drive KPIs * Excellent communication, customer service, and organizational skills * Proficient in ServiceTitan and using the iPad ServiceTitan app * Valid driver’s license and clean driving record * HVAC certifications and licenses are a plus What We Offer * Competitive annual salary of Performance-based incentives and bonus opportunities * Health plan is United Health Care - Oxford; Company pays 70% towards employee plan * Paid time off, holidays, 401K, and sick leave * Career advancement opportunities in a growing company Ready to lead a high-performing HVAC team and make a lasting impact in Thornwood? Apply today and take the next step in your leadership career with a company that values growth, professionalism, and excellence.