Bilingual Receptionist (English/Spanish)

About Us: Salenger, Sack, Kimmel & Bavaro (SSKB) is a leading law firm experienced in medical malpractice, personal injury, construction accidents, and product liability. We are committed to providing exceptional legal services and ensuring our clients receive the support and representation they deserve. We’re looking for a dedicated and empathetic individual to join our team as an Intake Specialist. Job Summary: The Intake Specialist will be the first point of contact for potential clients. This role involves handling incoming inquiries, assessing the needs of callers, and ensuring a smooth transition from initial contact to consultation with our legal team. Your primary goal is to instill comfort, confidence, and trust in potential clients, assuring them that they are at the right law firm. The ideal candidate will have excellent communication skills, a strong sense of empathy due to the nature/seriousness of the calls, and the ability to manage multiple tasks efficiently. Key Responsibilities: ● Client Interaction: Answer incoming calls and inquiries, providing a warm and professional first impression of the firm. Ability to console and advise distressed callers. ● Needs Assessment: Listen to potential clients’ concerns, ask pertinent questions, and gather essential information to determine the appropriate legal services. ● Information Management: Accurately document client information, case details, and any relevant data into the firm’s case management system. ● Collaboration: Work closely with attorneys and legal staff to ensure that potential clients are connected with the right legal team member. ● Client Support: Assist with addressing client concerns, answering questions, and providing information to enhance the client experience. ● Continuous Improvement: Provide feedback to improve intake processes, client communication, and overall client satisfaction. Qualifications: ● Experience: Previous experience in a customer service, client relations, or intake role is preferred, especially in a legal or professional services environment. ● Bilingual: Proficient in Spanish or English ● Skills: Strong interpersonal and communication skills, with the ability to empathize with clients while maintaining professionalism. ● Organization: Highly organized, with the ability to manage multiple tasks and prioritize effectively. ● Technology: Proficiency in using case management software, CRM systems, and basic office software (e.g., Microsoft Office Suite). ● Education: A high school diploma is required; an associate or bachelor’s degree is preferred. ● Attributes: Detail-oriented, proactive, and able to work both independently and as part of a team. Salenger, Sack, Kimmel & Bavaro, LLP is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, age, religion, ancestry, national origin, alienage or citizenship status, gender, pregnancy, sexual orientation, disability or handicap, marital and partnership status, arrest or criminal conviction record, status as a victim of domestic violence, genetic information (including predisposing genetic characteristics), military/veteran status, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. Job Type: Full-time Pay: $27-37 per hour Benefits: ● Dental insurance ● Health insurance ● Life insurance ● Paid time off ● Retirement plan ● Vision insurance Schedule: ● 8 hour shift Work Location: In person

Busy Melville Commercial Real Estate firm actively looking for an Office Manager to oversee its day-to-day operations. Fluency in Timeslip is a necessity. Exceptional organizational, problem-solving, communication, interpersonal, and time management skills are needed for this position. The ideal candidate will have at least 5 years of Law Firm experience in the following areas: Managing and coordinating calendars of 17 staff and attorneys. Work with building management and third-party vendors to coordinate and oversee regular suite maintenance and repair. Responsible for all contract negotiations and renewals including: office rental terms, vendor contracts, professional and health insurances. Manage Accounts Receivable, Accounts Payable, Payroll and all aspects of billing. Responsible for all Human Resource functions including recruiting, interviewing, hiring, onboarding, maintaining personnel files, etc. Provide on-site technical support for office machines including: computers, monitors, printers, copiers, fax, etc. Coordinate security, computer and telephone server systems. Prepare all client Engagement Letters and facilitate opening of all new matters and files. Handle ordering of all office & kitchen supplies. Coordinate annual evaluation process for all staff. Create and maintain firm employee manual. Coordinate and run office social events. Participate in Partnership meetings, weekly firm calendar meetings and weekly admin. meetings. Oversees law firm marketing, including: website management, social media, article publications, etc. Assist with client communications. Must be proficient in: Timeslips or similar law firm billing software, MS Word, Excel & Outlook. Pay: $70,000.00 - $90,000.00 per year, salary commensurate with experience.