Collections/Customer Service Representative - The Sunrise Family of Companies

Sunrise Credit Services, Inc.
We are known in the collections industry for Reliability. Reputation. Results.
We have been family owned and operated since 1974 and are celebrating 50 years in the industry!
Sunrise Credit Services is a third-party debt collection agency, calling past-due customers for some of the largest companies in the country. Our amazing team is rated in the top ten percent of collection agencies in the country!!
We have been featured in several news segments as one of the “good” agencies in the industry. We strive to maintain a trustworthy, professional, and ethical approach to accounts receivable management.
We were awarded the Long Island Top Workplaces 2024!!!!
· Recipient of the first annual Helen Keller Services “Access-Ability Award” 2021
OUR LOCATION:
Our building is in Melville, NY. The office is located near Route 110 and the Long Island Expressway. We are close enough to shop at Walt Whitman Mall, or see a movie at Airport Plaza. We have shopping, dining, groceries and an amusement park all located within 2 miles of our facility.
There is also a small café for lunch located on the first floor of our office building.
THE POSITION:
No experience necessary. It is an entry level position. We teach you everything you need to know during basic training. We have an in-house university style training program. After training you can take courses to help enrich your career.
We require all new hires to be on-site for the 1st 60 days while you learn the job.
We are looking for candidates who can provide a positive customer service experience, and work with consumers by phone to solve their debt obligation.
If hired, you will be calling/taking calls from customers to arrange repayment of their overdue bill by phone.
Our company handles calls for cell phone companies, colleges, universities, trade schools, banking, and credit card companies etc. Your responsibilities would include handling incoming and/or outgoing customer calls, processing payments and resolving customer concerns by phone.
· Paid training at a rate of $18.00/hour
· Full time positions available after 30 days. Salaries start at 34,000/yr. plus incentives, and bonuses.
· Pay differential for bilingual Spanish speakers.
· Competitive benefits packages, including medical/dental/vision/401K
· Weekly Pay
· Hybrid Work Options after 60 days in office
· Flexible, non-rotating schedules
· Growth and advancement opportunities
WORK/LIFE BALANCE
Choose a schedule that works for you!
We have shift flexibility, including morning shifts, evening shifts, and shifts on Saturdays. We also offer split shifts that allow you to break up your workday – this means you can work some hours in the morning, take care of errands during the afternoon, and then work the rest of your hours at night!
QUALIFICATIONS:

• Strong customer service skills
• No prior experience required
• Bilingual in Spanish is a plus
• Effective communication and phone etiquette skills
• Ability to negotiate with customers

NetTel, USA.
Billing Representative - We help to keep the lights on!!
We’re NetTel, USA a customer service and billing call center! We are on the other end of the phone when you call the utility company...during your cozy winter nights and air-conditioned summer naps.
We handle billing calls for a leading provider of gas and electricity...behind every warm shower and perfectly toasted bagel is our team of call center heroes making sure the bills are explained, payment is arranged, and the lights stay on!
Now, we’re looking for another billing whiz to join our team. Could it be you?
Your Mission (should you choose to accept it?!):

• Explain bills and procedures to customers by phone
• Work with customers to resolve billing issues — no superhero cape required, just patience and thinking quick on your feet!
• Collaborate with customer service like the billing rockstar you are
  You Might Be Our Ideal Candidate If You:
• Speak fluent “billing-ese” and can explain things like a pro
• Think a good day includes balancing a bill AND helping someone smile
• Can handle a little bit of math, a lot of empathy, and the occasional challenging phone call like a master
• Have experience in billing, customer service, or any other jobs that involve being responsible
• 3 Weeks Paid Training = We will train you how to do the job!
  What’s In It for You:
• Competitive starting pay – because you're worth it
• Growth opportunities – if you’ve got the spark, we’ll help you shine here at NetTel!
• Flexible scheduling including Saturdays – because we get that life happens
• A supportive team that loves energy puns more than they should
  Apply Now
  Join us in powering the world, one bill at a time.
  We promise we’re more fun than your average call center (and yes, we have snacks!). Let’s make billing… thrilling? Or at least fun and fulfilling.