Cruise Travel & Visa Specialist - Fei Yang Travel (Located Inside GW Supermarket)

Job Summary:
We are seeking a bilingual professional fluent in Mandarin or Cantonese and English to serve as both a Cruise Travel Agent and Visa Processing Specialist. This unique role combines helping clients plan and book cruise vacations with managing their visa documentation and consulate submissions. The ideal candidate will be detail-oriented, customer-focused, and passionate about travel, with the ability to provide outstanding service while ensuring all visa requirements are met.
Key Responsibilities:
Cruise Travel Services
Assist clients in selecting cruise destinations, itineraries, and packages that fit their needs and budget.

Provide expert advice on cruise lines, accommodations, dining, activities, and promotions.

Arrange cruise bookings, pre- and post-cruise travel (airfare, hotels, transfers), and travel insurance.

Maintain strong relationships with cruise line partners and stay updated on industry trends.

Deliver excellent customer service before, during, and after travel.

Visa & Consulate Services
Complete, review, and translate visa application forms and supporting documents (Chinese ↔ English).

Submit applications in person to consulates/embassies and liaise with consulate staff regarding requirements and timelines.

Track, monitor, and collect completed visas for clients.

Provide bilingual guidance to clients on visa processes, documentation, and regulations.

Maintain accurate records of all applications submitted, pending, and completed.

Qualifications:
Fluency in Mandarin or Cantonese, and English (spoken and written) required.

Experience in travel sales, cruise bookings, or hospitality preferred.

Prior experience in visa processing or immigration services strongly preferred.

Strong organizational skills and attention to detail.

Excellent communication and customer service skills.

Ability to manage multiple clients, bookings, and visa applications simultaneously.

Proficiency in Microsoft Office and online booking/visa platforms.

Passion for travel and creating seamless client experiences.

Work Environment:
Office-based with regular visits to consulates/embassies.

Flexibility to work remotely or after-hours to meet client and consulate needs.
Key Responsibilities:

• Complete and review visa application forms and supporting documents for accuracy and compliance.
• Ensure all required paperwork, photographs, and fees are collected and properly organized.
• Submit applications in person to consulates, embassies, or visa centers.
• Liaise with consulate staff regarding application requirements, processing times, and status updates.
• Track and monitor the progress of submitted applications.
• Retrieve completed visas and ensure secure delivery to clients or the company.
• Maintain up-to-date knowledge of visa regulations and requirements for various countries.
• Guide clients or employees on visa processes, timelines, and documentation.
• Keep accurate records of all applications submitted, pending, and completed.

Qualifications:

• Prior experience in visa processing, travel services, or administrative roles preferred.
• Strong attention to detail and ability to follow procedures precisely.
• Excellent communication and interpersonal skills.
• Ability to manage multiple applications and deadlines simultaneously.
• Professional demeanor and ability to represent the company when dealing with consulate officials.
• Reliable, with the flexibility to travel locally to consulates/embassies.
• Proficiency in Microsoft Office or other document management tools.
• Fluency in Mandarin or Cantonese, and English (spoken and written) required.

Work Environment:

• Office-based with frequent visits to consulates/embassies.