Customer Operations Coordinator - Grignard Company, LLC
February 5, 2026•179 views
Expires in 20 days
Grignard Company is a leading producer of specialty chemical products, serving customers worldwide in the Industrial and Branded Products segments. Our high-quality products are developed by our in-house R&D team and manufactured in the USA.
Key Responsibilities:
This is an in-office position.
Lead Customer Service Support
Adhere to all SOPs for Customer Support & Office Administration
Main point of contact for all incoming and outgoing customer calls to ensure timely communication and support.
Process and communicate new orders to the appropriate Sales team upon receipt.
Generate quotes for shipping rates for customer inquiries and prospects to ensure timely service.
Coordinate logistics for inbound and outbound shipments.
Enter customer orders and verify customer price.
Verify customer profile in the accounting system and in Customer Relationship Management system.
Communicate and updating customer/Sales team on order status.
Process all Sample Requests, coordinate with Sales & arrange shipment.
Office Administration:
Maintain all supplies necessary to support office operations.
Collect supporting documents for sales order shipments.
Adhere SOPs for Office Administration to standardize repetitive job functions as needed.
Qualifications:
Bachelor’s Degree preferred or 4 years of work experience in Customer Service.
Strong communication and interpersonal skills.
Ability to manage time effectively and multi-task in a fast-paced environment.
Detail-oriented with strong organizational skills.
Ability to work independently.
Proficient in Microsoft Office.
Proficient in using Zoho CRM software or similar CRM software.
Proficient in using Sage accounting software or similar accounting software.
What We Offer:
Base Salary
Comprehensive benefits package, including health, dental, and vision insurance.
401(k) plan
Opportunities for professional development and career advancement.
A collaborative and supportive work environment.
Grignard Company, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join Grignard Company and be part of a team that is driving innovation and excellence in the chemical solutions industry!
- Experience
- Required
- Employment
- Full-time
505 Capobianco Plaza, 07065, Rahway
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