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Customer Service & Office Assistant - Allstate Paper Box Co - Newark

Customer Service

2 hours ago7 views

Full job description
Job Overview
The Office Assistant / Customer Service Representative supports daily office and customer service operations within our rigid box manufacturing plant. This role is responsible for assisting with shipment processing, inventory data entry, and customer communication. The position will collaborate regularly with the Customer Service Manager to stay aligned on customer needs, shipment coordination, and operational updates while also supporting general administrative functions.


Responsibilities


Enter and maintain inventory data to generate accurate inventory reports
Process and coordinate FedEx and UPS shipments, including preparing labels and tracking shipments
Provide customer service by responding to emails and phone calls in a timely and professional manner
Assist customers with order status, shipment tracking, and general inquiries
Perform general administrative and clerical duties to support office operations
Collaborate with the Customer Service Manager to ensure customer requests and operational needs are handled efficiently
Experience


Prior office experience, front desk operations, or administrative experience is preferred
Strong computer literacy with proficiency in Microsoft Office (Word, Excel, Outlook)
Excellent organizational skills with the ability to multitask effectively
Strong basic math skills and attention to detail
Bilingual abilities are highly valued to serve diverse client needs
Pay: $20.00 - $22.00 per hour


Benefits:


401(k)
Dental insurance
Health insurance
Vision insurance
Work Location: In person

  • Experience
    Required
  • Employment
    Full-time

pin icon223 Raymond Boulevard, 07105, Newark

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Customer AssistantNewark

Hiring on JOB TODAY since May, 2026

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