Responding to inquiries: Answering customer questions and concerns via phone, email, or chat
Resolving issues: Efficiently resolving customer complaints and issues
Providing information: Sharing up-to-date information about products and services
Upselling: When appropriate, offering products or services to customers
Escalating issues: Forwarding issues to the right department or manager when needed
Collaborating: Working with other departments to resolve customer issues
Maintaining records: Keeping accurate records of customer interactions and transactions
Maintaining a positive attitude: Remaining professional and positive at all times