Customer Service Representative
5 days ago
Hialeah
Job DescriptionJOB DESCRIPTION Customer Service Representative Location: Miami Lakes, FL Employment Type: Full-time Supporting: Customer Care About Us We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. Here's What the Job Really Looks Like You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit. How You'll Make an Impact • Guide customers through questions, concerns, or challenges they encounter while using the product or service, • Listen actively to understand the root of the issue and provide clear, effective solutions, • Record detailed call information for auditing, reporting, and follow-up purposes, • Maintain and update customer records to ensure accurate and current information, • Identify opportunities to introduce customers to new or enhanced services that meet their needs, • High school diploma or GED, • Must not be on any corrective action or performance plans, • Must have held your current position for 6+ months, • Health, dental, and vision coverage with HSA options, • Paid time off, • Flexible pay options: daily or weekly pay, • 401(k) retirement plan, • Leadership development programs that really grow your career, • Open access courses through Alorica Academy, • Paid training and tuition reimbursement, • Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more, • Employee assistance program for personal and professional support #AloricaJobs #CallCenter #CustomerServiceJobsABOUT US At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us. Company DescriptionAt Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
3426 West 84th Street, 33018, Hialeah
