Customer Service Assistant - PFS-VICTORY GROUP

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• Lundbeck

  

  Psychiatry Account Manager - Miami North, FL

  hace 25 días

  Hialeah

  Territory: Miami North, FL - Psychiatry Target city for territory is Miami - will consider candidates who live within 40 miles of territory boundaries with access to a major airport. Territory boundaries include: Miami Beach, North Miami, North Miami Beach, southwest to the eastern part of Hialeah, and south to Coral Gables and Doral. SUMMARY: Are you a results-driven biopharmaceutical sales professional looking to be part of an organization that values being curious, adaptable and accountable? Lundbeck is a global biopharmaceutical company focusing exclusively on brain health. With more than 70 years of experience in neuroscience, we are committed to improving the lives of people with neurological and psychiatric diseases. Lundbeck employees are inspired and driven by our purpose to advance brain health and transform lives. Join us on our journey of growth! As a Psychiatry Account Manager, you lead the promotion of our psychiatry portfolio, executing sales and marketing strategies with comprehensive clinical knowledge to drive sales performance. Our Account Managers are adept at executing against the toughest commercialization challenges in today’s rapidly changing environment and must demonstrate strong capability in the following areas: ESSENTIAL FUNCTIONS: Business Planning & Account Leadership - Ability to use digital tools and apply data-based insights to create opportunities, develop strategy & tactics, allocate resources to enhance sales execution, monitor progress and adjust direction to maximize sales performance. Selling - Deliver messages in a clear and compelling way to customers, effectively probe customer needs to handle objections, and close every call with a commitment to action to drive changes in behavior. Customer Development - Build and maintain productive internal and external relationships based on customer needs and organizational goals, incorporating “total office” account management. Local Market & Therapeutic Area Expertise - Gather and validate key trends and dynamics in the market, map account linkages, and apply comprehensive therapeutic knowledge to uncover and prioritize unique opportunities. Reimbursement - Consistently demonstrate the ability to stay informed on reimbursement dynamics, anticipate and effectively address payer access issues (IDNs, Medicare, Medicaid, Commercial) using Lundbeck resources. Pharmaceutical Environment/Compliance - Ability to apply knowledge of pharmaceutical and regulatory environment, including accountability and adherence to Lundbeck policies and procedures and FDA regulations regarding the promotion of pharmaceutical and medical products. REQUIRED EDUCATION, EXPERIENCE and SKILLS: • Bachelor of Arts or Bachelor of Sciences degree from an accredited college or university, • 2+ years pharmaceutical, biopharmaceutical, biologics, medical device sales or related healthcare sales experience, • Must demonstrate the intellectual capacity to score highly on disease and product training exams, including being certified on product knowledge annually, • Self-starter, with a strong work ethic and outstanding communication skills, • Must be computer literate with proficiency in Microsoft Office software, • Must live within 40 miles of territory boundaries, • Driving is an essential duty of this job; must have a valid driver’s license with a safe driving record that meets company requirements, • Meeting and complying with reasonable industry-standard credentialing requirements of healthcare providers / customer facilities is required for continued employment with Lundbeck PREFERRED EDUCATION, EXPERIENCE AND SKILLS: • Previous experience within a specialty product sales force., • Prior experience promoting and detailing products specific to CNS/neuroscience including: depression, schizophrenia and bipolar disorder, • Documented successful sales performance, • Ownership and accountability for the development and execution of fully integrated account plans, • Strong analytical background, and experience using sales data reporting tools to identify trends, • Experience in product launches, • Previous experience working with alliance partners (i.e., co-promotions), • Strong leadership through participation in committees, job rotations, panels and related activities TRAVEL: • Willingness/Ability to travel up to 30% - 40% domestically to (a) regularly meet/interact with customer base and internal personnel within assigned territory; and (b) typically attend 4-8 internal/external conferences and meetings spanning locations within the United States. Travel must be able to be completed in a timely manner. The range displayed is a national range, and if selected for this role, may vary based on various factors such as the candidate’s geographical location, qualifications, skills, competencies, and proficiency for the role. Salary Pay Range: $117,000 - $137,000 and eligibility for a sales incentive target of $39,000. Benefits for this position include flexible paid time off (PTO), health benefits to include Medical, Dental and Vision, company match 401k and company car. Additional benefits information can be found on our ___. Applications accepted on an ongoing basis. Why Lundbeck Lundbeck offers a robust and comprehensive benefits package to help employees live well and protect their health, family, and everyday life. Information regarding our benefit offering can be found on the ___. Lundbeck is committed to working with and providing reasonable accommodations to disabled veterans and other individuals with disabilities during our employment application process. If, because of a disability, you need a reasonable accommodation for any part of the application process, please visit the ___. Lundbeck is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation. Lundbeck participates in ___.

• GrooGlobal

  

  Full Time Customer Service / Sales Rep - HIRING NOW

  hace 10 días

  Hialeah

  Job Description Entry-Level Customer Service and Sales Representative | Immediate openings available! We’re hiring motivated, energetic individuals seeking to build careers in customer service, sales, and account management. No experience required — we provide full training. As a Customer Service & Sales Representative, you’ll engage with customers face-to-face, provide product solutions, and support our clients by delivering an outstanding experience. This is an on-site, entry-level role with opportunities for rapid growth, travel, and team leadership. What You’ll Do * Interact with customers daily to provide product information and support * Help customers select the best solutions based on their needs * Maintain high-quality customer service and represent our brand professionally * Update customer profiles, track leads, and document interactions in Salesforce * Assist clients in increasing brand awareness and market reach * Work onsite in a fast-paced, team-oriented environment * Weekend availability required Why You’ll Love Working Here * Full, paid training—no experience necessary * Rapid advancement opportunities (team lead, account manager, trainer) * Travel opportunities for networking events and team conferences * Fun, supportive, people-focused culture * Weekly performance incentives and bonuses What We’re Looking For * Strong communication and people skills * Positive attitude and strong work ethic * Ability to multitask and stay organized * Customer service or sales experience is a plus (not required) * High school diploma or equivalent Ready to Start? If you enjoy working with people, want real growth, and thrive in a positive environment, apply today! Full-time schedule, weekends required Company DescriptionWe are a fast-growing customer service, marketing, and sales company working with major retailers such as Best Buy, Target, and BrandsMart. We provide full training, a fun team environment, and real opportunities for rapid advancement. No experience needed—just a positive attitude and a desire to grow. Join a team where you can build your career from the ground up!We are a fast-growing customer service, marketing, and sales company working with major retailers such as Best Buy, Target, and BrandsMart. We provide full training, a fun team environment, and real opportunities for rapid advancement. No experience needed—just a positive attitude and a desire to grow. Join a team where you can build your career from the ground up!

• Mosaic Companies, LLC

  

  Customer Service Representative

  hace 19 días

  Hialeah

  Job Description Job Title: Customer Service Representative Location: Hialeah, FL Class: Full-time Responsibilities • Provides excellent customer service to both internal and external customers by understanding and satisfying customers' requirements and exceeding their expectations., • Build sustainable relationships of trust through open and interactive communication., • Assists Management in promoting excellent customer service throughout the entire Company., • Courteously handles enquiries from customers via telephone, email, letter, and face to face., • Daily checks PO and SO statuses and inventories via Syspro., • Liaise with the rest of the Supply Chain team to meet or exceed the Order fill Rate (OFR) and On-Time Delivery (OTD) KPI’s., • Handle complaints, provide appropriate solutions and alternatives within the time limits,and follow up to ensure resolution., • Partner with our warehouse management and developers to ensure requests are completed on time and professionally., • Processing and follow up of Customer purchase orders, returns authorization requests., • Assists the Customer Service Manager in keeping and maintaining, in accordance with Surfaces’ policies, accurate records of sales orders, product returns, and discussions or correspondence with customers., • Discusses with the Customer Service Manager possible improvements to customer service., • Takes the initiative to learn about products or services. Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed., • Follow communication procedures, guidelines, and policies. Perform other related duties as assigned by management. Qualifications • Associate degree (AA) or equivalent from a two-year college or technical school, or six months to one year related experience and/or training, or equivalent combination of education and experience., • Two or more years of experience in customer service or call centers, • Proficient in MS Office skills, including Outlook, Excel, and Word, • Knowledge of ERP Systems is beneficial but not mandatory, • Excellent English verbal and writing skills are mandatory, • Spanish as a second language is beneficial This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Mosaic Companies, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

• National Performance Warehouse

  

  Customer Service Representative-Automotive Parts

  hace 9 días

  Hialeah

  Job Description NPW is a leading provider of the automotive industry. We pride ourselves on delivering exceptional customer experiences and innovative solutions. As we continue to grow, we are looking for a dynamic and experienced Customer Service Representative to join our team. The ideal candidate for this position will be initiative-taking and responsible for assisting in a variety of duties, including but not limited to; overseeing inquiries through web, email, and phone, managing orders and returns, resolving issues to ensure customer satisfaction, and support sales by expanding current customer relationships and identifying new prospects. Who is NPW? NPW is a leading independent automotive aftermarket parts distributor. The Company has over 500 employees, 50 company owner locations in 14 states that include both stores and warehouses. NPW was founded in 1969 and has grown significantly through the successful completion of 30 acquisitions and organic endeavors. Primary Duties and Responsibilities: • Respond to customer inquiries via the web, email, and telephone., • Provide ongoing phone support to customers throughout the shift., • Demonstrate strong customer service skills and interact well with customers., • Maintain positive customer relations by greeting and acknowledging each customer., • Display automotive parts and repair knowledge to adequately assist customers., • Establish and grow relationships with existing clients through excellent service and increased orders., • Communicate effectively and work with other departments and locations to meet customer needs., • Report job issues to the supervisor and work effectively as a team player., • Maintain productivity standards as outlined., • Handle and maintain company equipment responsibly., • Keep your work area clean and organized., • Observe all safety guidelines set forth by NPW., • Additional duties as assigned by manager Skills Requirement: • Previous customer service experience preferred., • Proficient in a Windows software environment., • Demonstrate professionalism and courtesy on the phone., • Excellent written and verbal communication skills., • Strong ability to resolve issues and handle complaints effectively., • Empathy, active listening, and teamwork skills., • Knowledge of automotive parts and repair processes. Physical Requirements: • Occasionally lift and/or move up to twenty (20) pounds unassisted., • Occasionally lift and/or move up to fifty (50) pounds unassisted., • Regularly required to read, talk, listen, sit, and stand., • Occasionally required to walk, bend at waist and knees, use hands and reach with arms. Team Benefits: • Paid Time Off, • Health Benefits, • Employee Purchase Program, • Weekly pay, • 401K, • Advancement Opportunities If you're looking for an exciting career opportunity with room to advance, then National Performance Warehouse is the company for you! We are a drug-free workplace. NPW is proud to be an E-Verify employer. All offers of employment are contingent upon verification of your eligibility to work in the United States. Qualified applicants must successfully pass a pre-employment drug screening.

• Florida One Insurance

  

  Bilingual Customer Service Representative

  hace 16 días

  Hialeah

  Job DescriptionJoin Florida One Insurance as a Full-Time Bilingual Customer Service Representative Are you passionate about helping people and fluent in both English and Spanish? Step into a dynamic, customer-focused role at Florida One Insurance, where your communication skills and dedication to service will be truly valued. As a Full-Time Bilingual Customer Service Representative, you'll work onsite in a fast-paced environment, directly supporting our diverse client base. You'll solve insurance-related issues, answer questions, and guide customers through their policies-making a real impact in their lives. Your bilingual skills will be key in creating strong, trusting relationships with clients from all backgrounds.

• FYZICAL Therapy and Balance Centers

  

  Customer Service Representative

  hace 25 días

  Hialeah

  Job DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative (Medical Receptionist) opening in Hialeah, FL, that is a perfect fit for you! As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you. This excellent opportunity will not last long! Apply for FYZICAL's Customer Service Representative job opening today! Responsibilities • Handle patient scheduling, appointments, multi-phone line, • Gather new patient data; keep track of all patient referrals, • Disseminate information to patients; act as a go-between for patients and physicians, • Send and keep a log of all reports sent to doctors, • Collect all payments; insurance verification, • Collect/open mail; distribute mail to proper areas/people, • Send benefits paperwork to billing companies, • Handle all scheduling and ensuing communication, • Answer phones, act as a patient liaison, answer any questions from potential or current patients, • Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations, • Collect new patient intake information; track all clinic referrals, • Fax reports to physicians; keep a log of incoming reports, • Verify Insurance and track insurance-covered visits; take copayments, • Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company, • Communicate with the office manager and clinicians about scheduling/patient arrivalRequired Skills, • High school diploma or equivalent, • Valid driver's license and reliable transportation, • Great communicator and multitasker, detail-oriented, • Positive attitude, good work ethic, integrity and empathetic toward people that are in pain, • H.S. graduate or GED certificate, • Up-to-date DL and a dependable vehicle, • Excellent at handling details, communicating and multitasking, • Great demeanor, strong integrity and compassion

• National Express Wash HoldCo LLC

  

  Customer Experience Advisor

  hace 20 días

  Hialeah

  Job Description What you’ll be doing: The Customer Experience Advisor will play a key role in enhancing the customer experience while driving sales performance. You will be responsible for engaging with customers, addressing their needs, educating them about our service offerings, and ensuring a seamless and positive interaction. Your goal is to create an exceptional experience that promotes customer satisfaction, loyalty, and repeat business while maximizing the conversion of retail customers into El Car Wash members. • Greet customers warmly and provide assistance during their purchase decisions and throughout their store experience., • Address customer inquiries, concerns, and complaints professionally and promptly., • Provide detailed information on car wash services, memberships, and promotions., • Educate customers about the benefits of various service options and upsell where appropriate., • Achieve sales targets and contribute to the overall revenue goals of the car wash., • Ensure a clean, safe, and welcoming environment for customers., • Assist with the daily operation of the car wash, including managing transactions and handling card payments., • Perform routine maintenance checks and ensure equipment is functioning correctly., • Collaborate with team members to ensure efficient operations and high service standards., • Build and maintain strong relationships with customers to encourage repeat business., • Collect and communicate customer feedback to pinpoint areas for improvement and enhance service quality. Additionally, log client issues within Micrologic to ensure they are addressed effectively., • Follow up with customers as needed to resolve issues or address concerns., • Work collaboratively with team members to ensure high service standards and efficient operations., • Contribute to a positive team environment and support colleagues in achieving common goals., • Full Service (If applicable), • Manage cash transactions accurately, making changes as needed and ensuring compliance with company policies., • Maintain an organized and efficient cashier area, • Strong interpersonal and communication skills, with the ability to engage and build rapport with customers., • Proven ability to meet or exceed sales goals and drive customer satisfaction., • Excellent problem-solving skills and the ability to handle customer complaints with professionalism., • Detail-oriented with a strong commitment to providing exceptional service., • Ability to work flexible hours, including evenings, weekends, and holidays., • Able to stand for extended periods and work outdoors in various weather conditions, including rain, snow, and sun. Communication Product Knowledge Customer Centric Approach Technical Skills Problem- Solving El Car Wash Benefits: • Full Comprehensive Benefits, • 401K Retirement Savings Plan with a 4% Match! FREE Money!!, • On-the-Job Training and Career GROWTH, • Pet Insurance, • Work-Life Balance, • Mental Health Days, • Paid Time Off, • Maternity Leave, • Paternity Leave, • Tuition Reimbursement, • Neurodivergent Hiring Program Founded in 2011 and proudly headquartered in Miami, El Car Wash is Florida’s #1 express car wash and we’re just getting started. At EL, we’re not just washing cars. We’re transforming the car wash experience. With state-of-the-art technology, eco-friendly practices, and an unmatched customer experience, El Car Wash is setting a whole new standard. Our unlimited wash programs, customer-first amenities, and innovative services make us a destination, not just a stop. At El Car Wash, our people drive our success. We’re passionate about creating a fantastic work environment, empowering neurodivergent individuals, supporting our Veterans, and giving back to the communities we call home. From partnerships with the Florida Panthers and Detroit Lions, to collaborations with Baptist Health, AdventHealth, and Zoo Miami, we’re committed to making a difference- both on and off the road. Join a team that's fast-growing, community-driven, and committed to excellence. Your career is about to shine! El Car Wash is an Equal Opportunity Employer

• LIOHER Enterprise Corp

  

  Customer Service

  hace 17 días

  Hialeah

  Job Description Description The Client Relations Representative for Matinno Living will interact with the company’s sales representatives and customers by addressing inquiries and resolving complaints via email or telephone, while providing the highest level of customer support on all cabinet orders. These representatives will learn about all product lines using our tools. Client Relations Representatives in this position will have a portfolio of assigned clients to provide support from start to finish with each order providing constant feedback on status of orders. Duties/Responsibilities: • Interacts with sales representatives and customers via telephone or email to provide support and information on products or services., • Answers department phone with highest level of customer service and returns phone calls from clients within one business day., • Updates CRM system by entering customer information and documents all relevant interactions including follow ups., • Collects and enters orders for new or additional products or services ensuring timely delivery to customers by proactively partnering with logistics., • Processes various forms of payment from customers., • Acknowledges promptly responds to customer questions and complaint emails within, • 1 business day to resolve issues; when the issue is beyond the representative’s, • knowledge, escalating queries and concerns to the assigned specialist, appropriate staff or department., • Follows up after all products have been delivered to ensure customer satisfaction., • Provides feedback and process improvement recommendations regarding systems and workflow, ensuring exceptional customer experiences., • Excellent verbal and written communication skills., • Excellent interpersonal and customer service skills., • Excellent organizational skills and attention to detail., • Excellent time management skills with a proven ability to meet deadlines., • Strong analytical and problem-solving skills., • Ability to function well in a high-paced and at times stressful environment., • Proficient computer skills with the ability to learn new software., • High school diploma or equivalent., • Prolonged periods sitting at a desk and working on a computer., • Must be able to lift up to 15 pounds at times., • Must be able to distinguish between colors.