Fellow Health Partners is seeking a full-time representative with experience in Customer Service. This position is remote.
Primary Responsibilities
The Customer Service Representative is responsible for answering patient calls, listening to their concerns, and resolving issues. They handle both incoming and outgoing phone conversations.
Key responsibilities include:
· Answer phones and resolve complex patient billing inquiries and problems while documenting all phone calls accurately and entirely in the electronic medical record (EMR)
· Provide excellent customer through clear, concise communication.
· Ensures positive patient experience on every interaction
· Process patient payments
· Establish payment plans
· Make outbound calls to collect outstanding patient balances
· Follow up on interdepartmental issues, emails, and voicemails
· Always maintain HIPAA compliance
· Performs other duties as assigned
Skills/Qualifications
Strong customer service excellence expected
Excellent communication and interpersonal skills required
Proficient with Microsoft Office, Word, Excel, and Outlook
Excellent organizational skills
Must be able to work independently with little supervision
Demonstrated ability to understand and implement verbal and written direction
Proficient in English
Proficiency in Spanish a plus
Education/Experience
One (1) year revenue cycle experience in health care organization is required
High School diploma
Basic understanding of Medical Insurance
Fellow Health Partners is an Equal Opportunity Employer. We offer competitive compensation and an attractive benefits package. We invite you to apply if you are looking for a challenging and exciting position in a growing industry.
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Education:
High school or equivalent (Preferred)
Experience:
Customer Service: 1 year (Required)
Medical billing: 1 year (Required)
Work Location: Remote
Primary Responsibilities
The Customer Service Representative is responsible for answering patient calls, listening to their concerns, and resolving issues. They handle both incoming and outgoing phone conversations.
Key responsibilities include:
· Answer phones and resolve complex patient billing inquiries and problems while documenting all phone calls accurately and entirely in the electronic medical record (EMR)
· Provide excellent customer through clear, concise communication.
· Ensures positive patient experience on every interaction
· Process patient payments
· Establish payment plans
· Make outbound calls to collect outstanding patient balances
· Follow up on interdepartmental issues, emails, and voicemails
· Always maintain HIPAA compliance
· Performs other duties as assigned
Skills/Qualifications
Strong customer service excellence expected
Excellent communication and interpersonal skills required
Proficient with Microsoft Office, Word, Excel, and Outlook
Excellent organizational skills
Must be able to work independently with little supervision
Demonstrated ability to understand and implement verbal and written direction
Proficient in English
Proficiency in Spanish a plus
Education/Experience
One (1) year revenue cycle experience in health care organization is required
High School diploma
Basic understanding of Medical Insurance
Fellow Health Partners is an Equal Opportunity Employer. We offer competitive compensation and an attractive benefits package. We invite you to apply if you are looking for a challenging and exciting position in a growing industry.
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Education:
High school or equivalent (Preferred)
Experience:
Customer Service: 1 year (Required)
Medical billing: 1 year (Required)
Work Location: Remote
- Experience
- Not required
- Languages
- English – Beginner
Spanish – Beginner
- Employment
- Full-time
- Schedule
- 8 hours shift Monday to Friday
- Salary
- from $20 hourly
- Starting time
- Immediate start!
3500 Sunrise Highway, 11739, Great River
Customer Service ManagerGreat River
Hospitals and Health Care • 51-250 Employees
Hiring on JOB TODAY since September, 2024
Fellow Health Partners is committed to helping our clients improve their bottom line by applying innovative medical business solutions. We work with clients and locations across the United States
Rafael SaulActive 13 days ago