Customer Service Representative (CSR) - Nations Best Holdings LLC

Offres Similaires

• Charles Schwab

  

  Customer Service - Bank

  il y a 2 jours

  DALLAS

  Position Type: Regular At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. As a Client Banking Services Professional, you are at the forefront of the client experience, delivering outstanding customer service to our Charles Schwab Bank clients calling for assistance. You will field 40-60 inbound calls every day, providing subject matter expertise on the following banking products and services: deposit accounts, online account management and bill pay, money movement, mobile banking, and debit cards. This is a phone-based role requiring the use of multiple computer applications and dual monitors. Required Qualifications • Minimum of 1 year of work experience, which may include volunteer experience, internships, or other roles in an office environment., • You will be working a set shift which may include weekend or evening hours. Please speak with your Talent Advisor for more information including shift differentials., • Ability to multi-task with demonstrated experience in using multiple computing applications simultaneously., • Ability to work in the office up to 75% - 100% of the time, as required. Preferred Qualifications • Active listening skills along with the ability to engage in open-ended dialogue to gain a thorough understanding of the client’s financial needs., • Dedication to resolving a variety of complex client inquiries both through technology and by working closely with business partners within Schwab to identify efficient and effective methods to meet client goals., • Ability to establish rapport with clients over the phone to create long term relationships with Schwab., • Desire to be part of a supportive and collaborative team., • High attention to detail to adhere to extensive bank policies, procedures, and guidelines., • Drive to learn from a dedicated team manager focused on helping you reach clear performance objectives by providing leadership support and on-the-job learning. #campus At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our ___ approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis. We offer a competitive ___ that takes care of the whole you – both today and in the future: • 401(k) with company match and Employee stock purchase plan, • Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions, • Paid parental leave and family building benefits, • Tuition reimbursement, • Health, dental, and vision insurance

• Year Up United

  

  Customer Service Fundamentals Career Training Opportunity

  il y a 5 jours

  Dallas

  Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Bank of America, Capital One, JPMorgan Chase, or Salesforce, among many other leading organizations in the Dallas/Fort Worth area. Are you eligible? You can apply to Year Up United if you are: • A high school graduate or GED recipient, • Eligible to work in the U. S., • Available Monday-Friday throughout the duration of the program, • Highly motivated to learn technical and professional skills, • Have not obtained a Bachelorʼs degree, • You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: • Application Development, • Business Operations, • Banking & Customer Success, • IT Support, • Data Analytics, • Investment Operations, • Project Management Get the skills and opportunity you need to launch your professional career. 75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year.

• Year Up United

  

  Customer Service Fundamentals JOB Training Opportunity

  il y a 5 jours

  Dallas

  Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Bank of America, Capital One, JPMorgan Chase, or Salesforce, among many other leading organizations in the Dallas/Fort Worth area. Are you eligible? You can apply to Year Up United if you are: • A high school graduate or GED recipient, • Eligible to work in the U. S., • Available Monday-Friday throughout the duration of the program, • Highly motivated to learn technical and professional skills, • Have not obtained a Bachelorʼs degree, • You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: • Application Development, • Business Operations, • Banking & Customer Success, • IT Support, • Data Analytics, • Investment Operations, • Project Management Get the skills and opportunity you need to launch your professional career. 75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year.

• Sagility

  

  Work from Home: Customer Service Representative (Healthcare)

  il y a 3 jours

  Dallas

  Work from Home: Customer Service Representative (Healthcare) Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Job title: Work from Home: Customer Service Representative (Healthcare) Job Description: Elevate Your Career with Sagility Sagility, a global leader in business process management, is dedicated to enhancing the member and patient experience. By combining cutting-edge technology with decades of healthcare expertise, we deliver exceptional results for our clients. Become Part of a Team That S.O.A.R,s! • S Spark Curiosity, • O One Team, One Direction, • A Action for Results, • R Right by Right Purpose We are passionate about shaping careers and are hiring Remote Customer Service Representatives for our call center team. Be the compassionate human connection that makes our service exceptional. Benefits You Will Enjoy: • Competitive pay: $11.00 to $14.00/hour (bilingual representatives: $15.00/hour)., • Performance-based incentives., • Paid training in a cutting-edge virtual training environment., • Comprehensive health coverage (available after 90 days)., • Employee wellness and engagement programs., • Career advancement opportunities: 90% of our leaders started as Customer Service Representatives. Your Role: • Handle incoming calls promptly and professionally., • Research and provide effective resolutions to customer inquiries., • Accurately document call details., • Communicate empathetically and diplomatically with clear, professional articulation., • Meet team goals for quality and customer satisfaction daily. What You Bring to the Table: • Commitment to excellence and a positive attitude., • Strong communication and interpersonal skills., • Comfort in a fast-paced, team-oriented environment., • Proficiency in navigating computer applications., • Desire to exceed customer expectations and grow professionally., • Previous healthcare experience is a plus., • At least 1 year of experience in a call center environment is required. Job Requirements: • Must be 18 years or older., • High School Diploma or equivalent., • Minimum of 1 year at a single job, preferably in customer service., • Reliable attendance, with no absences in the first 90 days., • Typing at least 25 WPM., • Hardwired internet connection with minimum speeds of 10 Mbps upload and 25 Mbps download., • Secure, private work area at home., • Flexible availability, including weekends. Additional Perks: • Daily Pay., • Medical, Dental, and Vision coverage., • Life Insurance., • Short-Term and Long-Term Disability options., • Flexible Spending Account (FSA)., • Employee Assistance Program., • 401(k) with employer contribution., • Paid Time Off (PTO)., • Tuition Reimbursement. Sagility is an Equal Opportunity Employer/Vet/Disability. Location: Work@Home Texas (CST)United States of America

• MV Transportation

  

  Customer Service Coordinator

  il y a 4 mois

  Dallas

  Overview: If you reside in California, please see our ___ for more information about our data handling practices and your data rights. Responsibilities: MV Transportation is seeking a Customer Service Coordinator to ensure that all passenger complaints are investigated and resolved in a timely manner, supply service information to all interested parties, be thoroughly familiar with Americans with Disabilities Act (ADA), maintain database of customer compliments/complaints, and to provide positive and professional support to all employees so as maximize professionalism, enhance customer service, improve on-time performance, ensure safety and exceed client expectations. Job Responsibilities: • Communicate on a regular basis with client staff to ensure customer service efforts meet the demands of the client., • Oversee the accurate documentation by customer service representatives of any information received from customers in the customer service software provided., • Identify and expedite customer complaints that require immediate attention and escalate situations as needed to client agency., • Respond to individual customer/passenger concerns in a timely and positive manner that includes investigation and follow-up by phone, email, or mail., • Possess expertise in using the Trapeze system, and other technology tools supporting the customer service function., • Manage proper reporting and correspondence for “no show”, “no pay” and “high cancel” clients., • Maintain database or log of customer complaints/compliments that can readily identify trends that may require additional training or management consideration., • Serve as an expert to manage the team’s ability to clearly, accurately and respectfully respond to customer questions regarding all policies, procedures including the fare system., • Develop and implement internal Customer Service campaigns and incentive programs. The Customer Service Coordinator shall possess at least five (5) years of progressively responsible experience for customer service, customer engagement, marketing and communications. * The ideal candidate will be an exceptional communicator and be able to establish credibility, lead by influence, and exercise strong customer service and engagement skills • Excellent speaking, writing, and organization skills., • Ability to communicate effectively at all levels., • General knowledge of windows-based computer operating systems., • Knowledge of service area., • Process all customer complaints to include investigation, validity determination and timely response as described in Customer Service policy., • Assist in identifying validity of the liquidated damages through investigation., • Assist Risk Management with investigations of accidents/incidents., • Ensure all reconciliations are completed timely and accurately each month. Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment. #appcast

• MV Transportation

  

  Call Center Manager

  il y a 3 mois

  Dallas

  Overview: If you reside in California, please see our ___ for more information about our data handling practices and your data rights. Responsibilities: MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV’s management and supervisor teams to confirm that service is of high quality. They oversee all customer service activities, monitor call hold times, perform quality assurance reviews of all recordings, and work with reservations, dispatch, and scheduling staff to confirm that all call center operations appropriately represent and consistently meet company standards as directed by the company’s operating contract. Job Responsibilities: • Appropriately staff the call center., • Manage and oversee training, scheduling of staff, and re-training in any deficient areas the call center staff., • Monitor and oversee all quality assurance/customer service of all call center staff., • Oversee and monitor ticket store staff., • Oversee passenger trip requests manually or through the use of an automated system to achieve system goals (productivity, on-time performance, efficiency, minimum ride lengths, etc.), considering operator and vehicle availability and vehicle capacity types., • Oversee, when necessary, rescheduling trips when necessary in the event of operator or vehicle shortages and in consideration of project work scheduling policies., • Be the direct liaison for the call center staff union., • Act as the direct liaison with the client for the call center and its employees., • Be “on call” during all hours of the call center operations for issues/concerns., • Daily/hourly monitor all system efficiencies and make adjustments when needed., • Work with the Payroll Support Manager to handle open enrollment and ongoing benefits for Call Center employees., • Work with the Payroll Support Manager on daily and bi-weekly inputting and paying out of the Call Center employees' pay., • Maintain professional demeanor and appearance., • Maintain attendance within policy., • Handle multiple tasks accurately and effectively., • Minimum of three (3) years experience as the supervisor/manager of a large urban Call Center operation handling more than 25,000 calls per month., • Should have experience in managing a staff of reservationists and schedulers., • Must be fully proficient in ADA policies and regulations., • Should be able to operate all aspects of the Trapeze operating system or similar scheduling software., • Previous data entry, dispatch, customer service, supervisory and/or operating experience desired but not required., • Strong customer service skills., • Data entry experience and general knowledge of windows-based computer operating system and Microsoft Office package., • Knowledge of service area., • Ability to read, write and speak clearly the English language – basic knowledge of Spanish may be required depending on contract location and requirements., • Able to use multi-line phone system and handle multiple tasks concurrently., • Ability to supervise., • Ability to work independently and follow directions. Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment. #appcast

• Computime Group Limited

  

  Account Manager

  il y a 20 jours

  Dallas

  The Account Manager will oversee client accounts, ensure strong relationships and drive sales growth. Responsibilities • Build and sustain strong relationships with key clients, understanding their needs and providing customized solutions., • Design and implement effective sales strategies to meet revenue targets and broaden the client base., • Identify opportunities for new business and upselling EMS services., • Work closely with internal teams to ensure timely delivery, quality, and cost targets., • Facilitate communication between customers and internal engineering, supply chain, and production teams., • Negotiate pricing, terms, and contracts in alignment with company policies., • Monitor account performance, forecast revenue, and report regularly to management., • Stay informed about industry trends, competitor activities, and customer strategies., • Drive business growth and improve profitability Qualifications • Bachelor’s degree in Business, Engineering, or a related manufacturing discipline preferred., • Minimum 5 years in account management or sales within the electronics manufacturing or EMS industry., • Demonstrated success in achieving sales targets, acquiring new customers, and closing deals in the electronics sector., • Strong understanding of supply chain dynamics and electronic manufacturing processes., • Exceptional communication, negotiation, and relationship-building abilities., • Skilled in planning, prioritization, and managing multiple projects simultaneously., • Able to work under pressure and across global time zones., • Proven ability to work effectively in cross-functional and multicultural teams.

• ecruit

  

  Account Manager

  il y a 6 jours

  Dallas

  Account Manager–$75,000-$115,000 + Bonus– Dallas, TX The Role What if your income reflected your effort, not your hours? Looking for a role where you control your earnings, your schedule and your career direction? If so, we have an exciting opportunity for you. As an Account Manager, you will help self-employed individuals and small business owners across America access affordable benefits and business services that genuinely improve their lives. This is a role where conversations matter and outcomes last. From day one, this Account Manager position puts you in control. You will receive warm leads, full training and ongoing guidance, allowing you to focus on what you do best — building trust, explaining options clearly and helping people make confident decisions. Your results shape your income and your progression, without artificial limits. This Account Manager role is ideal for someone who wants more than a standard sales position. It offers the chance to build income, confidence and a future on your own terms. Key Responsibilities: • Speak with individuals and small business owners to understand their needs., • Explain benefit and service options in a clear, honest way., • Build long-term client relationships based on trust and transparency., • Use CRM systems to manage conversations and follow-ups., • Take part in training, coaching and team development sessions. The Company DTX Agency offers a culture that genuinely puts people first. You will be part of a team where growth is encouraged, change is supported and your personal goals matter. We work together to help others protect their futures, while building our own. We value openness, shared standards and doing the right thing. Our advisors make a lasting difference by educating and guiding clients with care and clarity. The Benefits: • Industry-leading earnings structure., • $75k–$115k first year income (dependent on experience and performance)., • Weekly advances plus monthly and quarterly bonuses., • Up to 16 bonus opportunities per year., • Residual income and growth-based rewards., • Leads provided – no cold calling., • Full training and ongoing mentorship., • Clear progression based on results., • Flexible schedule to fit life outside work. The Person • Strong work ethic and self-driven mindset., • Confident verbal and written communication skills., • Comfortable using technology and CRM systems., • Reliable, open to feedback and supportive of others., • Genuine interest in helping people make better choices., • Local candidates only.