Customer Service Representative (CSR) - TSG Plumbing - Water Mill

Job DescriptionDescription: We are seeking a friendly, professional, and customer-focused Customer Support Representative to join our team. The ideal candidate will be responsible for assisting customers, resolving questions and concerns, processing requests, and providing a positive experience at every interaction. Key Responsibilities • Respond to customer inquiries by phone, email, or in person., • Provide accurate information about products, services, orders, and company policies., • Resolve customer complaints and concerns promptly and professionally., • Schedule appointments for sales associates., • Process orders, returns, exchanges, payments, and other customer requests., • Document customer interactions and maintain accurate records., • Follow up with customers to ensure issues are resolved and needs are met., • Work closely with other departments to resolve customer issues., • Maintain a professional, courteous, and positive attitude., • Meet established customer service, quality, and performance standards., • Protect customer information and follow company policies and procedures. Work Environment This position involves working in a showroom. The representative may be required to communicate with customers throughout the day and handle multiple requests simultaneously. Schedule • Monday through Friday, • 8:00 am - 5:00 pm Compensation & Benefits • Competitive salary, • Paid time off, • Health and other benefits, where applicable, • Training and professional development opportunities, • Opportunities for career advancementRequirements:, • High school diploma or equivalent preferred., • Previous customer service or related experience preferred., • Excellent verbal and written communication skills., • Strong problem-solving and interpersonal skills., • Ability to remain calm and professional when handling difficult situations., • Comfortable using computers, email, and customer service software., • Strong attention to detail and organizational skills., • Ability to work independently and as part of a team., • Must be able to commute to Water Mill, NY. Preferred Skills • Bilingual or multilingual skills are a plus., • Experience with Outlook, Excel, Word and Solar Eclipse., • Ability to multitask in a fast-paced environment., • Strong customer relationship-building skills.

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