Customer Service Representative (CSR) - Simbe - San Francisco

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• Metropolis Technologies

  

  Off-Site Airline Check-in Baggage Handler

  9 days ago

  San Francisco

  Job Description Overview Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient. Responsibilities A Baggage Handler offers guests assistance with their baggage. Sort and tag baggage based on their destination and departure time. • Transfer checked luggage in and out of cargo vans/trucks, • Assist with verifying that luggage is properly tagged and secured, • Ensure highest level of customer service when providing baggage handling services, • Perform any additional duties assigned by supervisor or facility manager Qualifications • Ability to work rotating shifts Including nights, early mornings, and weekends., • Complete all required training including airport compliance, • At least 18 years of age or older, • Eligible to work in the United States, • High school diploma or equivalent, • Lift up to 75lbs, • Pass a criminal background screening, • Pass a drug screening, • Strong customer service skills, • Strong verbal and written communication Appearance Guidelines Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards. • With the exception of a fully-grown mustache, beard, or goatee all men must be clean shaven., • Facial hair must be neatly trimmed at one-fourth of an inch in length and may not present an unkempt appearance., • No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management., • Clean & well-maintained approved uniforms must be worn on shift, • Additional requirements as specified by management While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus. Salary Range: $29.58 per hour (+ tips) This role is eligible to earn tips in addition to the posted hourly rate. Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off. SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights. Right to Work Poster SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruit@spplus.com. We are here to assist you.

• LoopMe

  

  Enterprise Curation Account Manager

  20 days ago

  San Francisco

  Job DescriptionAbout LoopMe LoopMe uses AI to change how brand advertising is bought, measured, and optimized. Where most AdTech platforms optimize for impressions or clicks, we optimize for what actually matters to brands — awareness, purchase intent, foot traffic, and sales. Our outcomes-based approach consistently delivers 2–5x the performance of industry benchmarks, which is why the world's leading brands, agencies, and publishers work with us. We've grown at 40% CAGR every year since 2018, generating over $2 billion in cumulative gross revenue, and we're building toward $1 billion in annual revenue. That growth is powered by a 400-person global team across 19 cities — and by commercial talent that knows how to sell something genuinely differentiated in a crowded market. If you want to represent a product that wins on results, not relationships alone, this is the right place. The opportunity As an Enterprise Curation Account Manager based in New York, you own a portfolio of enterprise clients — including tech companies, agencies, programmatic trading desks, and direct brands. You report to the Sr. Director, Curation Partnerships Sales and sit within our Client Services team. You guide clients through every stage of their lifecycle with LoopMe, from onboarding through to renewal and growth, acting as their primary strategic contact and trusted programmatic advisor. What you'll do • Own the end-to-end relationship for a portfolio of enterprise accounts, from onboarding through to renewal and upsell., • Drive campaign performance by partnering with Ad Operations to ensure flawless execution and delivery against KPIs across DSP and SSP environments., • Develop and present quarterly business reviews, post-campaign analysis, and growth plans that demonstrate ROI and unlock incremental revenue., • Identify and execute upsell and cross-sell opportunities across LoopMe's full product suite, including CTV, mobile, and data solutions., • Partner with Sales to support pipeline development through client referrals, case studies, and partnership introductions., • Act as the internal voice of the client — surfacing product feedback, flagging trends, and influencing LoopMe's roadmap and client success processes., • Monitor account health and proactively address retention risks before they escalate., • Mentor junior account managers and contribute to best-practice documentation and training. Requirements What you'll bring Essential: • 5+ years of account management or client-facing experience within AdTech, a DSP, SSP, or media platform., • Deep knowledge of the programmatic supply chain — DSP campaign setup and optimization, SSP deal curation, PMPs, PG deals, and header bidding., • Experience managing and growing enterprise accounts with media budgets of $500K+ annually., • Strong analytical skills: you interpret performance data, find insights, and present clear narratives to senior client stakeholders., • Excellent written and verbal communication skills; confident presenting to senior audiences. Nice to have: • Experience with CTV, DOOH, or advanced TV advertising products., • Familiarity with brand measurement methodologies — brand lift, attention metrics, and foot traffic attribution., • Understanding of data clean rooms, identity solutions, and cookieless targeting approaches., • Experience in a high-growth AdTech scale-up environment. Benefits What we offer • Hybrid working — Tues–Thurs in our Union Square office, • Self-managed vacation (no maximum), • 1 month work-from-anywhere, • Healthcare, • 401k, • Summer Fridays (half-day Fridays, Memorial Day through Labor Day), • LoopMe Gives Back, • Learning & development support, including internal mobility and bi-annual promotion cycles Compensation $80,000 - $110,000 The range provided is LoopMe’s reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location. All employees may be eligible for other forms of compensation such as stock-based compensation, awarded based on company and individual performance. LoopMe also offers other compensation depending on the role, such as sales-based incentives and commissions.

• Community Forward SF

  

  Guest Service Specialist PT Eddy Street Apartments

  9 days ago

  San Francisco

  Job DescriptionJob Title: Guest Services Specialist Program: Eddy Street Apartments Reports To: Property Operations Manager Status: Non-exempt, Non-union Wage: $24.41/hour Hours: Saturday/Sunday 3pm to 11 pm (Swing Shift) JOB SUMMARY: Guest Services Specialists (GSS) provide culturally appropriate, trauma-informed services to residents of the Eddy Street Apartments, GSS are frontline responders and are responsible for the daily operations of the building. They support guests’ health, safety, and well-being,and provide supportive counseling, resources, information, outreach, and individual and systemic advocacy. The nature of work requires sustained physical effort involving standing,walking, bending, and stooping. ESSENTIAL JOB FUNCTIONS: ● Support the Community Forward SF (CFSF) mission to promote stabilization, hope, and healing for permanent supportive housing residents in San Francisco. ● Work collaboratively with other CFSF employees and outside providers in an integrated team to meet shared goals. ● Ensure that residents are treated with dignity and respect and that their physical, psychological, and emotional needs are adequately met while residing at the facility. ● Monitor and report on health & safety issues (including behavioral health issues) within the building, and provide de-escalation and conflict resolution to residents as needed. Monitor, verify idenfication, and log all visitors to the building to provide privacy and security. ● Maintain visitor log ● Respond effecively in the moment to resident needs and requests. ● Answer incoming phone calls and relay messages to CFSF staff and ESA residents.. ● In conjunction with site management, solicit, receive, and respond to resident input and feedback to improve program services. ● Assist in maintaining the cleanliness of the facility. ● Adhere to established policies and procedures. ● Attend trainings and meetings as needed. ● Other related duties as assigned. BACKGROUND & EXPERIENCE: ● High school diploma or G.E.D. ● Previous experience working in affordable housing or lived experience in affordable housing. ● Previous experience working with the unhoused community. ● Ability to work both independently and cooperatively. ● Ability to effecively de-escalate conflict ● Comfort with technology and basic computer proficiency with email, MS Office, and/or G-Suite ● Understanding of homelessness, trauma, domestic/intimate partner violence, substance use disorder and recovery, HIV/AIDS, harm reduction, mental health disorders,neurodiversity, LGBTQIA+ communities, and systems of oppression. ● Ability to work sensitvely with individuals from diverse cultures, languages, abilities, backgrounds, and identities. ● Ability to write and speak effectively. ● CPR and first aid certificaon required within 90 days of hire. ● TB Clearance and proof of COVID-19 vaccination required within 7 days of hire. PREFERRED QUALIFICATIONS: ● Mulcultural, mullingual ● Passion for working with at-risk client populations ● Lived experience with homelessness and/or other systems of oppression ● Strong self-awareness, cultural humility, and commitment to personal praxis. ● Good organizational skills ● Good written and oral communication skills ● Knowledge of San Francisco community resources and neighborhoods PHYSICAL REQUIREMENTS: ● Ability to stand and walk as needed throughout the shift or extended periods of time. ● Ability to liift up to 50 lbs. ● Ability to sit and use a computer, including keyboard and visual display terminal, for extended periods of time. ● Finger, hand, and wrist agility. ● Ability to complete tasks in an environment where interruptions are the norm and background noise is present. ● Ability to move through buildings commonly including stairs, between buildings, and out in the community. _ Community Forward SF (CFSF) reserves the right to revise job descriptions or work hours as required. The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. Essenal job duties are intended to describe those functions that are primary to the performance of this job. Other job duties include those that are considered secondary to the overall purpose of this position. This position description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this posion will be required to perform any other job-related duties as requested by the supervisor and management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability. All jobs are subject to contractfunding availability. CFSF will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check utill a conditional job offer is made to you. After making a conditional offer and running a background check, if CFSF is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstance surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by vising the Civil Rights Fair Chance Act webpage. Powered by JazzHR HfnGk1Dig9

• Community Forward SF

  

  Guest Service Specialist/Eddy & Coronado

  8 days ago

  San Francisco

  Job DescriptionJob Title: Guest Services Specialist Program: Eddy Street Apartments & Coronado Hotel Location: 425 Eddy St. Reports To: Director of Housing Status: Non-exempt, Non-union Wage: $24.41/hour Hours: Sat-Tues, 11pm-7am JOB SUMMARY: Guest Services Specialists (GSS) provide culturally appropriate, trauma-informed services to residents of the Eddy Street Apartments (ESA). GSS are frontline responders and are responsible for the daily operations of the building. They support guests’ health, safety, and wellbeing, provide supportive counseling, resources, information, outreach, and individual and systemic advocacy. The nature of work requires sustained physical effort involving standing, walking, bending, and stooping. ESSENTIAL JOB FUNCTIONS: • Support the Community Forward SF (CFSF) mission to promote stabilization, hope, and healing for permanent supportive housing residents in San Francisco., • Work collaboratively with other CFSF employees and outside providers in an integrated team to meet shared goals., • Ensure that residents are treated with dignity and respect, and that their physical, psychological, and emotional needs are adequately met while residing at the facility., • Monitor and report on health & safety issues (including behavioral health issues) within the building, and provide de-escalation and conflict resolution to residents as needed., • Monitor, verify identification, and log all visitors to the building to provide privacy and security., • Maintain visitor log., • Respond effectively in the moment to resident needs and requests., • Answer incoming phone calls and relay messages to CFSF staff and ESA residents.., • In conjunction with site management, solicit, receive, and respond to resident input and feedback to improve program services., • Assist in maintaining the cleanliness of the facility., • Adhere to established policies and procedures., • Attend trainings and meetings as needed., • Other related duties as assigned. BACKGROUND & EXPERIENCE: • High school diploma or G.E.D., • Previous experience working in affordable housing or lived experience in affordable housing., • Previous experience working with the unhoused community., • Ability to work both independently and cooperatively., • Ability to effectively de-escalate conflict, • Comfort with technology and basic computer proficiency with email, MS Office, and/or G-Suite, • Understanding of homelessness, trauma, domestic/intimate partner violence, substance use disorder and recovery, HIV/AIDS, harm reduction, mental health disorders, neurodiversity, LGBTQIA+ communities, and systems of oppression., • Ability to work sensitively with individuals from diverse cultures, languages, abilities, backgrounds, and identities., • Ability to write and speak effectively., • CPR and first aid certification required within 90 days of hire. PREFERRED QUALIFICATIONS: • Multicultural, multilingual, • Passion for working with at-risk client populations, • Lived experience with homelessness and/or other systems of oppression, • Strong self-awareness, cultural humility, and commitment to personal praxis., • Good organizational skills, • Good written and oral communication skills, • Knowledge of San Francisco community resources and neighborhoods _ Community Forward SF (CFSF) reserves the right to revise job descriptions or work hours as required. The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. Essential job duties are intended to describe those functions that are primary to the performance of this job. Other job duties include those that are considered secondary to the overall purpose of this position. This position description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by the supervisor and management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability. All jobs are subject to contract funding availability. CFSF will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if CFSF is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage. Powered by JazzHR 61HLmVXrXY

• Community Forward SF

  

  Guest Service Specialist Swing Shift-AWPDI

  26 days ago

  San Francisco

  Job Description Job Title: Guest Services Specialist Location: A Woman’s Place Drop-In Center, 211 13th St. Reports to: Assistant Manager Status: Non-exempt, Union Hourly Wage: $24.41/hour Hours: Thursday- Monday 3pm-11pm Community Forward SF is a collection of vital programs that ensures our neighbors experiencing homelessness have effective services designed for their unique needs. Whether one needs housing, medical shelter, a safe place to become sober, or calm in the face of domestic violence - we care for those most vulnerable in our community. We are not just one program. We are a network of programs designed to work together to meet every stage of need. We focus on the hardest to reach, most vulnerable people: Women, Medical Crisis, Substance Use Disorder, and Older Adults. Our programs meet the needs of people, rather than demanding that people meet the needs of our programs. JOB SUMMARY: Guest Services Specialists provide culturally appropriate, trauma-informed, supportive services to guests of A Woman’s Place Shelter and A Woman’s Place Drop-In Center. GSSes are frontline responders and are responsible for the daily operations of the site. They support guests’ health, safety, and wellbeing, provide supportive counseling, resources, information, outreach, and individual and systemic advocacy. The nature of work requires sustained physical effort involving considerable standing, walking, bending, and stooping. ESSENTIAL JOB FUNCTIONS: • Support our mission to promote stabilization, hope, and healing for women experiencing homelessness in San Francisco., • Work collaboratively with clinicians, case managers, security and janitorial contractors, and other employees in an integrated team to meet shared goals., • Ensure that clients are treated with dignity and respect, and that their physical, emotional, and psychological needs are adequately met while residing at the facility., • Provide supportive individual peer counseling for guests as needed., • Monitor and report on health & safety issues (including behavioral health issues) within the building; complete incident reports, safety exit documentation, and other paperwork as needed., • Provide de-escalation and conflict resolution to guests as needed., • Monitor all guests in the building to provide privacy and security., • Respond effectively and in the moment to guest needs and requests., • Assist guests with laundry, storage of belongings, hygiene supplies, donations, and other needs., • In conjunction with site management, solicit, receive, and respond to guest input and feedback to improve program services., • Assist in maintaining the cleanliness of the facility., • Adhere to established policies and procedures., • Attend trainings and meetings as needed., • Other related duties as assigned. BACKGROUND & EXPERIENCE: • High School Diploma or G.E.D., • Previous experience with the homeless population., • Ability to work both independently and cooperatively., • Ability to effectively de-escalate conflict, • Knowledge of homelessness, trauma, domestic/intimate partner violence, substance use disorder and recovery, HIV/AIDS, harm reduction, mental health disorders, neurodiversity, LGBTQIA+ communities, and systems of oppression., • Ability to work sensitively with individuals from diverse cultures, languages, abilities, backgrounds, and identities., • Ability to write and speak English effectively., • CPR and first aid certification required within 90 days of hire. PREFERRED QUALIFICATIONS: • Bicultural, bilingual in Spanish or other San Francisco threshold languages, • Knowledge of San Francisco community resources., • Experience working with at-risk client populations., • Lived experience with homelessness and/or recovery., • Peer Specialist certification or equivalent. Community Forward SF (CFSF) reserves the right to revise job descriptions or work hours as required.The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. Essential job duties are intended to describe those functions that are primary to the performance of this job. Other job duties include those that are considered secondary to the overall purpose of this position. This position description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by the supervisor and management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability. All jobs are subject to contract funding availability. CFSF will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if CFSF is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage. Powered by JazzHR EMm9QFDdIi

• THE ON DEMAND COMPANY LLC

  

  Account Manager

  26 days ago

  San Francisco

  Job Description The Account Manager is responsible for directly supporting the Customer Success Department, with a core focus on helping our Merchant Partners achieve value from the services we offer. Key initiative is to facilitate adoption, optimization & implementation of our services, putting the customer at the center of everything we do. This results in great loyalty and therefore long-term customer retention. The role acts as the main point of contact in all matters relating to client concerns and needs. Account Managers will work in partnership with our back-end operations as well to ensure joint efforts are aligned and well-coordinated. This role is central to the service model since the Account Managers are on the front-line with our customers, ensuring success of our existing merchant base. This team member must ensure that they adhere to all customer service management processes in accordance with the TODC Business Operating System (BOS), as well as any merchant or vendor specific requirements.

• MRINetwork Jobs

  

  Account Manager - Food Ingredients

  15 days ago

  San Francisco

  Job Description Global functional food ingredients supplier is looking to fill an Account Manager position, based in the Northern California area (anywhere between San Francisco, San Jose, Modesto, and Sacramento). Product lines include Enzymes, Acidulants, Leavening Agents, Preservatives, Sweeteners, Food-Grade Phosphates, Hydrocolloids, Humectants, etc. This is an excellent opportunity to join a leading global functional food ingredients supplier. It's also an excellent income opportunity. Overnight travel should be minimal <10%. Responsibilities: Manage and aggressively grow an existing territory and account base in the Northern California region. Sell a broad range of functional food ingredients to the food & beverage manufacturing markets in the territory. The beverage market (wine, juice, brewing, etc.) is somewhat of a focus in this territory. The business requires selling on a commercial level and sometimes technical level to Food Scientists, Product Developers, and Purchasing personnel. Prospect for and develop new business opportunities at existing accounts, as well as develop new accounts. Manage pricing, trouble shooting, new product introductions, etc. Communicate effectively with management, suppliers, and customers. Develop the sales strategy for the territory. Effectively use a CRM program (Salesforce) to manage territory and account information. Requirements: 5+ years of food ingredient, nutraceutical ingredient, or food industry related sales experience. A strong track record of sales success. High energy with the capacity to handle a large volume of activity. A college degree is required, but the concentration is open. Experience selling a broad product line of both commodities & specialties would be a plus. Must be very professional, self-motivated, have competitive drive, and the ability to manage many activities, products, accounts, pricing, etc. Company Information: Global functional food ingredients supplier. Industry leader with a very broad product line. Excellent opportunities for advancement. Compensation: Base salary: $120,000 - $160,000 commensurate with experience. Bonus: Paid quarterly and based on gross profit dollar growth over prior year; 20% of base salary per year is realistic on average. There is no cap on the bonus potential, and it is a lucrative program based solely on individual results. A choice of a company car or car allowance. Excellent company benefits. Opportunities for career growth and advancement.

• Jack Morton Worldwide

  

  Account Manager

  8 days ago

  San Francisco

  Job DescriptionExperience Without Limits Come shape the future of brand experience. At Jack Morton, we design and build head-turning, smile-inducing, impact-driving brand experiences that redefine what experiential marketing can achieve. We help our clients unlock the full value of experiences by turning bold ideas into meaningful connections. That takes a team that's bold, curious, and acts as one. We build on each other's ideas, challenge conventions, and show up for one another every day. Here, you'll do your best work, grow quickly, and partner across clients, disciplines, and global teams to bring new ideas to life. This is a place where curiosity drives what's next, boldness raises the bar, and every win is shared. Where ownership is expected, egos are left at the door, and the work reflects the passion and talent of the people behind it. Experience without limits—in your work, your growth, and your impact. Must be able to work hybrid in San Francisco; Los Angeles considered We're looking for a Senior Account Manager (experiential/events) who thrives where complexity meets pace and who brings the kind of instincts that can't be taught. Someone who brings order to chaos, earns the team's trust as the person who knows every detail, and delivers to a standard that makes clients feel effortlessly in control. If you're the kind of person others lean on to keep the engine running, this role was built for you. You will be the operational core of a fast-moving account team, supporting the Account Director on well-known technology clients. Your portfolio will centre on brand activations, large-scale conferences, and multi-workstream programs running simultaneously. You're the person the team trusts completely to track every moving part, flag risks before they land, and deliver materials to a standard that reflects Jack Morton's reputation for excellence. You'll be embedded in a demanding environment where excellence is the baseline and agility is essential. Think large-scale experiential builds, compressed timelines, and a client who operates at the highest level — you'll need to show up to all of it. You will be the connective tissue between creative, production, and client. The person who holds steady when things shift (and they will), brings calm to a team that runs hard, and always finds a path forward. Not because you were told to — but because that's who you are. This is not a role for someone who waits for direction. You anticipate what's needed, build the tracker before you're asked, write the status update before the meeting. What you'll be doing Great Work • Support end-to-end project management across a portfolio of conferences and B2B technology programs, ensuring every workstream is tracked, and on time, • Build and maintain comprehensive project documentation including timelines, budgets, trackers, decks, and status reports to a standard that instils client confidence, • Partner closely with the Account Director to ensure client briefs are clearly translated into executable plans, with dependencies and risks identified upfront, • Coordinate cross-functional agency teams (creative, production, strategy, operations) to keep programs on track and deliverables aligned to the original scope, • Serve as the internal team's anchor point on day-to-day program management — the person everyone knows to copy for decisions, updates, and approvals Grow Business • Develop a working understanding of client business priorities and event objectives to serve as a confident, credible day-to-day contact, • Actively monitor project scope and flag changes or additions to the Account Director to protect budget, timeline, and margin, • Prepare clear, polished client communications, agendas, recaps, briefing documents, and presentations, that reflect the quality clients expect from Jack Morton, • Build trusted relationships with mid-level client contacts through reliability, responsiveness, and consistently excellent delivery, • Identify opportunities to add value within the scope of existing engagements and surface them to the Account Director for consideration, • Because we all love to see how we're doing, you'll partner with Brand Marketing to develop Award submissions and Case Studies Drive Culture • Run tight, productive internal team meetings with clear agendas, documented actions, zero ambiguity on who owns what, • You'll help create a team, pulling people from various departments and background together to have fun, and do cool shit together, • Bring your own energy, perspective, and personality to a team that takes the work seriously and has fun doing it What you bring Non-Negotiables • 6+ years of agency experience in experiential or event production, • Track record of managing projects at scale, whether you've managed entire expo floor or larger experiences with multiple components; must have a larger breadth of program management versus just booth execution, • Proven ability to manage multiple simultaneous workstreams without dropping the ball, • Exceptional command of project documentation including timelines, budgets, trackers, status decks, production schedules, • Comfort operating in ambiguity and fast-changing environments without losing rigour, • High standards for written and verbal communication across all formats, • Comfortable with heavy travel Strongly Preferred • Experience working on hyperscale tech client accounts, • Familiarity with conference formats: keynotes, breakouts, partner summits, trade shows Last but not least, we believe in diversity, equity and inclusion. Jack Morton is an equal opportunity employer; we strongly value diversity at our companies. We do not discriminate on race, religion, color, national origin, disability, sexual orientation, gender identity, gender expression, age, marital status, veteran status, or any other basis prohibited by law. We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at jobaccomodations@jackmorton.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered. *JOB SCAM ALERT* We have recently become aware that individuals not associated with Jack Morton have fraudulently used our name – and the names of some of our employees – to solicit applications for fake jobs, to conduct fake job interviews and to make fake job offers. Any request to schedule an interview and any bona fide offer of employment will only come from an authorized representative of Jack Morton with an email address "@jackmorton.com" or "@jackmorton.co.uk" or "@impact-xm". We will never require an applicant to provide credit card or banking information to cover any supposed advance costs. If you have provided personal information in connection with a fake job offer or interview and you are concerned, we suggest that you take appropriate action. Jack Morton takes these activities very seriously and are taking appropriate steps to shut down this fraudulent activity. We urge you to be careful when sharing your personal information and to be aware of scams involving fake job postings and job offers.