Customer Service Representative (CSR) - Addvantum Inc.

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• Sherwin-Williams

  

  Store Customer Service Specialist

  8 days ago

  Lexington

  This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. The individual selected for this role will be expected to work at Store #1016, located at: 2551 Regency Rd, Lexington, KY 40503. This is a full time position and the starting pay rate is $15.50/hr. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public. At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible What is the Process to get Started? Step 1 – Online Application Find the role(s) that interest you on our Careers page: ___ Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners Step 2 – Digital Interview Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions You’ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation Step 3 – In-Store Interview Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal. At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at ___. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. • Ensure high levels of customer satisfaction through excellent sales service, • Assist customers in person and over the phone by determining needs and presenting appropriate products and services, • Build productive trust relationships with wholesale and retail customers, • Process sales transactions accurately and consistent with policies and procedures, • Follow and achieve sales goals on a monthly, quarterly, and yearly basis, • Maintain precise work order files and formulas, • Pull appropriate products from the sales floor or warehouse, • Tint and mix products, as needed, to customer specifications, • Stock shelves and set up displays, • Clean store equipment, • Load/unload delivery trucks, • Assist in making deliveries, as needed, • Maintain in-stock and presentable condition assigned areas, • Remain knowledgeable on products offered and discuss available options, • Comply with inventory control procedures, • Suggest ways to improve sales Minimum Requirements:, • Must be at least eighteen (18) years of age, • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future, • Must have a valid, unrestricted Driver’s License, • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion, • Have at least a High School diploma or GED, • Have at least one (1) year experience working in a delivery, retail, or customer service position, • Have previous work experience selling paint and paint related products, • Have previous work experience operating tinting and mixing equipment, • Ability to read, write, comprehend, and communicate in more than one language, • Ability to read, write, comprehend, and communicate in Spanish #SHWSales

• MV Transportation

  

  Call Center Manager

  1 month ago

  Lexington

  Overview: If you reside in California, please see our ___ for more information about our data handling practices and your data rights. Responsibilities: MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV’s management and supervisor teams to confirm service is high quality. They oversee all customer service activities, monitor call hold times, perform quality assurance reviews of all recordings, and work with reservations, dispatch and scheduling staff to confirm that all call center operations appropriately represent and consistently meet company standards as directed by company’s operating contract. Job Responsibilities: • Appropriately staff the call center., • Manage and oversee training, scheduling of staff and re-training in any deficient areas the call center staff., • Monitor and oversee all quality assurance/customer service of all call center staff., • Oversee and monitor ticket store staff., • Oversee passenger trip requests manually or through use of automated system to achieve system goals (productivity, on-time performance, efficiency, minimum ride lengths, etc.) and considering operator and vehicle availability and vehicle capacity types., • Oversee when necessary rescheduling trips when necessary in the event of operator or vehicle shortages and in consideration of project work scheduling policies., • Be the direct liaison for the call center staff union., • Act as the direct liaison with the client for the call center and its employees., • Be “on call” during all hours of the call center operations for issues/concerns., • Daily/hourly monitor all system efficiencies and make adjustments when needed., • Work with Payroll Support Manager to handle open enrollment and ongoing benefits for Call Center employees., • Work with Payroll Support Manager on daily and bi-weekly imputing and paying out of Call Center employees pay., • Maintain professional demeanor and appearance., • Maintain attendance within policy., • Handle multiple tasks accurately and effectively., • High School diploma or equivalent., • Must have Trapeze experience., • Previous data entry, dispatch, customer service, supervisory and/or operating experience desired but not required., • Strong customer service skills., • Data entry experience and general knowledge of windows-based computer operating system and Microsoft Office package., • Knowledge of service area., • Ability to read, write and speak clearly the English language – basic knowledge of Spanish may be required depending on contract location and requirements., • Able to use multi-line phone system and handle multiple tasks concurrently., • Ability to supervise., • Ability to work independently and follow directions. Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment. #appcast

• Addison Group

  

  Customer Service Representative

  29 days ago

  Lexington

  Job Title: Customer Service Representative Location: Lexington, KY Industry: Manufacturing Pay: $20-24 an hour Benefits: Vision, Dental, Health, 401k Schedule: M–F, 11am-8pm, Hybrid (M/T/Th onsite, W/F remote). (1 Saturday rotating every 6 weeks from 8am-1pm) Please note, this position is starting as a contract position for 3-6+ months About Our Client: Addison Group is partnering with a leading AI-driven on-demand manufacturing marketplace that connects businesses with a nationwide network of manufacturers, enabling rapid prototyping and production across industries. Job Description: We are seeking a Customer Service Representative to join the growing team. This role is focused on delivering excellent customer service by supporting clients, suppliers, and partners with inquiries, order updates, and platform navigation. The ideal candidate thrives in a fast-paced environment, adapts quickly to change, and is committed to ensuring an exceptional customer experience. Key Responsibilities: • Serve customers and partners through effective communication, troubleshooting, and relationship-building via phone, chat, and email, • Research and resolve issues quickly and accurately, escalating to leadership when appropriate, • Maintain and monitor the support queue, ensuring accurate ticket documentation and timely responses, • Provide proactive updates to customers and internal teams on ticket status and resolutions, • Organize and communicate customer feedback to internal teams to drive product and process improvements, • Consistently meet or exceed service level standards, including contact center metrics, NPS scores, quality assurance, and adherence to schedule, • Identify and propose alternate solutions to mitigate risk while meeting customer needs, • Proactively raise customer friction points and continuous improvement ideas to enhance the experience, • Support the development of the culture and core values by contributing to team initiatives and organizational goals, • Engage in personal development by completing assigned training and working on a growth plan to strengthen skills Qualifications: • 1–3 years of customer service or client-facing experience, preferably in technology, manufacturing, or SaaS, • Strong written and verbal communication skills with the ability to adapt to changing environments, • Familiarity with ticketing or CRM systems (Zendesk (ticketing system), Salesforce, or similar preferred), • Ability to prioritize and manage multiple tasks in a high-paced, evolving environment, • Bachelor’s degree preferred but not required Perks: • Opportunity to work with cutting-edge manufacturing technology, • Collaborative, innovative culture, • Career growth opportunities, • Competitive compensation and benefits package Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

• AAA Club Alliance

  

  Commercial Lines Account Manager

  21 days ago

  Lexington

  • Top 100 Agency for 2025, • Best Agencies to Work for in 2024 by the Insurance Journal, • Big “I” Best Practices Agency in 2023, • Annual bonus eligibility, • No weekends required - great work/life balance, • Hybrid schedule available Why Join AAA Club Alliance and the Energy Insurance team? • The starting base compensation for this position is $47,776 to $74,150 annually. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. We are looking for someone who will • Coordinate expirations with agent to obtain renewal and/or new business information. Maintain expiration control log., • Provide in-house customer service to clients as assigned, • Assist in marketing new and renewal business., • Check new and renewal policies for accuracy., • Perform special projects at management’s request. Do you have what it takes? • Minimum of 2 years experience in the Commercial Insurance industry working within a service capacity, • PLEASE NOTE: this is an in-office position. Candidates must reside within a commutable distance from our Lexington, KY office., • Strong communication skills and attention to detail, • Strong time management skills, • Must possess an active Property and Casualty license

• Variety Stores LLC

  

  Customer Service Associate

  25 days ago

  Lexington

  Job Description Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves. Duties and Responsibilities: • Provides customer engagement in positive and approachable manner., • Assists in maintaining a clean, well-stocked store for customers during their shopping experience., • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor., • Independently stocks shelves and recovers merchandise in the store., • Accurately handles customer funds and processes transactions using the POS system., • Remains constantly aware of customer activity to ensure a safe and secure shopping environment., • Performs all other duties as assigned in order to maintain an effective and profitable store operation. Position Requirements: Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned. Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments. Physical Requirements: Ability to regularly lift up to 50 lbs. from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting and repetitive lifting, with or without reasonable accommodation. Availability: Ability to work a flexible schedule including days, evenings, weekends and holidays. Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management. Working Conditions -Retail store environment where extended periods of standing are required -Retail store stockroom environment subject to fluctuations in temperature -Frequent lifting and maneuvering of merchandise and displays. -Exposure to dust and extreme temperatures while unloading trailers. -Scheduled work hours may vary, to include evenings and weekends. • Occasional use of ladders required.

• Spade Recruiting USA

  

  Customer Service Representative - 50k-60k/Year - Work From Home

  4 months ago

  Lexington

  We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Duties: • Distributes all benefit enrollment materials and determines eligibility., • Handle incoming customer service calls, • Dispatch incoming customer phone calls, • Accept customer calls and return customer, • Respond to client requests for coverages while representing their best interests., • Create and explain individualized policies via our Needs Analysis system., • Work and learn from management teams to stay up to date on new products, services, and policies. Job Benefits: • Full training provided, • 100% work from home., • Competitive compensation., • Paid weekly along with earned bonuses., • Career advancement opportunities., • Full benefits after 3 months., • Values a healthy work-life balance

• Spade Recruiting USA

  

  Remote Customer Service Representative 50k-60k/Year - Work From Home

  4 months ago

  Lexington

  We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

• Crete Professionals Alliance

  

  Tax & Accounting Manager

  28 days ago

  Lexington

  Job Description Reid Accountants + Advisors is hiring! Reid Accountants + Advisors is an independent, full-service accounting and advisory firm specializing in accounting and consulting services for businesses and individuals. We currently have offices in Long Island, NYC and White Plains. Join a rapidly growing organization with a strategic vision and dynamic plan We are seeking an experienced Manager, Tax & Accounting to join our team. The candidate will oversee all aspects of tax compliance, planning, and accounting within the organization. They are responsible for ensuring accurate financial reporting, maintaining compliance with tax laws and regulations, and implementing strategies to minimize tax liabilities while maximizing financial efficiency. Key Objectives: · Candidate will work in all phases of tax planning, tax preparation, review, compliance, and research · Strong experience using tax software with Thomson Reuters UltraTax CS, Microsoft Office and Intuit QuickBooks preferred · Demonstrate knowledge of prevailing tax laws and developments · Ability to apply knowledge of current issues in tax, regulatory requirements and industry specific concerns to clients and be able to identify where they may impact a client and recommend strategies · Be proficient in the preparation of various tax returns, including, but not limited to: Individual, Fiduciary, Corporate, Partnership, and Multistate · Proactive, self-motivated, well organized, and possess the ability to manage work effectively with others while managing client relationships · Coordinating more complex accounting projects and initiatives with other members of the accounting team · Superior attention to detail Requirements: * Bachelor’s degree in accounting (Required) * CPA (Required) * Real Estate background (Preferred) * At least 7+ years of experience in a CPA firm (Required) * Experience using UltraTax CS, Checkpoint, Microsoft Office Suite and Intuit products (Preferred) * Able to work independently and within a team environment * Outstanding communication skills both written and verbal * Detail oriented and capable of multi-tasking, prioritizing and managing time effectively * A team player that possesses a positive, “can do” attitude with a “firm first” mindset * Review engagement work papers, resolve any problems, and keep the partner informed of all important developments in the engagement. * Coordinates the various phases of an engagement, including Staff requirements, job planning and scheduling. * Supervise staff accountants, provide feedback to them, and evaluate their progress. * Become an expert in assigned areas. * Assist in administrative functions as assigned by the partners. * Recognize opportunities to provide additional services to existing clients and efficiencies within the workplace. Job Type: Full-time Schedule: 9:00am – 5:30pm – Remote to Hybrid with increased hours for busy seasons Relocation Required: This position is initially remote, but will transition to a hybrid role requiring in-office presence 3 days per week once our South Carolina office is established. Candidates must be willing and able to relocate to the Columbia or Lexington, SC area to be considered for the role. This position operates as part of a US East Coast-based team, with typical working hours aligning with EST to facilitate effective collaboration. We offer flexibility in managing your schedule to maintain a healthy work-life balance while meeting business needs. We are excited to invite talented individuals to join our dynamic team! This position offers a competitive salary range of $100K – $135K annually, commensurate with experience and qualifications. In addition to a rewarding career, we provide a robust benefits package, including: * Health, Dental, and Vision Insurance (with options for fully paid employee only coverage for health and dental) * Company-Paid Life and Long Term Disability Insurance * Ancillary Benefits such as supplemental life insurance and short-term disability options * Classic Safe Harbor 401(k) Plan with employer contributions * Opportunities for professional growth, learning, and development including access to Becker and LinkedIn Learning We are committed to fostering a supportive and inclusive workplace where every team member can thrive. Apply today to be part of a company that values its people and their contributions! “Reid Accountants + Advisors”, an independent member of the Crete Professionals Alliance, is the brand name under which Reid CPAs, LLP and Reid Tax & Advisory Services, LLC and its subsidiary entities provide professional services. Reid CPAs, LLP and Reid Tax & Advisory Services, LLC (and its subsidiary entities) practice as an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations, and professional standards. Reid CPAs, LLP is a licensed independent CPA firm that provides attest services to its clients, and Reid Tax & Advisory Services, LLC, and its subsidiary entities provide tax and business consulting services to their clients. Reid Tax & Advisory Services, LLC, its subsidiary entities, and Crete Professionals Alliance are not licensed CPA firms. The entities falling under the Reid Accountants + Advisors brand are independently owned and are not liable for the services provided by any other entity providing the services under the Reid Accountants + Advisors brand. Our use of the terms “our firm” and “we” and “us” and terms of similar import, denote the alternative practice structure conducted Reid CPAs, LLP and Reid Tax & Advisory Services, LLC. Crete Professionals Alliance is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law. #LI-LC1