Customer Service Representative (CSR)

Customer Service

6 February 202535 views

Job Summary
​Essex Finishing is seeking a well-qualified individual to fill the role​ of customer service representative​.
Responsibilities
Respond promptly to customer inquiries via phone, email, and chat.
Enter all orders that customers send.
Set up freight and print proper shipping documentation. Assist warehouse with locating orders when needed.
Provide accurate information regarding products and services to assist customers effectively.
Handle customer complaints with professionalism and empathy, working towards resolution.
Conduct inbound and outbound calls to follow up on customer inquiries or provide additional support.
Maintain detailed records of customer interactions through data entry into our computerized system.
Collaborate with team members to improve overall customer service processes.
Ensure all communications are conducted in English with clarity and professionalism.
Picking and packing samples when needed.
Provide support to sales team wherever needed. Including marketing assistance.
Filing Accounts Payable and Accounts Receivable documents.

Experience
Previous experience in a customer service or support role is preferred.
Strong phone etiquette with excellent verbal communication skills.
Proficiency in data entry and familiarity with office software applications.
Ability to type efficiently while engaging with customers on the phone or via chat.
A positive attitude and a willingness to learn new skills in a dynamic environment
The right candidate will be upbeat, customer centric, able to multi-task, prioritize, and juggle concurrent projects.
The right candidate will be accurate, organized, detail-oriented, dependable, self-motivated, and reliable.
Intermediate knowledge of Excel, Word, and email is necessary.
Knowledge of NetSuite and experience in manufacturing are a plus.
Monday through Friday
7:30 am - 4:00 pm.
30 Minute Lunch unpaid
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Expected hours: 40 per week

Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Shift:
Day shift

Ability to Commute:
Avenel, NJ 07001 (Required)
Work Location: In person
  • Experience
    Required
  • Languages
    English – Advanced
  • Employment
    Full-time
  • Schedule
    Monday - Friday 7:30 am - 4pm
  • Salary
    $20 – $24 hourly

pin iconAvenel Street, Avenel, 07001, Woodbridge Township

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Customer AssistantWoodbridge Township

Flooring Company • 11-50 Employees

Hiring on JOB TODAY since February, 2025

Flooring Company

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Courtney Shamy-CouretActive 3 hours ago
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