Customer Service Representative (CSR)

Sales & Marketing

05/03/2021dot divider icon25 views

Customer Service Representative (CSR)

Job Summary:

The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.

• Collects and enters orders for new or additional products or services.

• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.

• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.

• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent communication skills including active listening.

• Service-oriented and able to resolve customer grievances.

• Proficient computer skills with the ability to learn new software.

Education and Experience:

• High school diploma or equivalent.

• Customer service experience required.

Physical Requirements:

• Prolonged periods si

  • Experience
    Required
  • Languages
    English – Advanced
  • Employment
    Full-time
  • Schedule
    Monday - Friday 09:30 AM - 03:30 PM
  • Salary
    $30,000 – $45,000 yearly
  • Benefits
    Commissions and bonuses
  • Starting time
    Immediate start!

pin iconAstoria, New York

Recruitment agency • 1-10 Employees

Hiring with us since March, 2021

Our company recruits staff for 186 hospitality establishments within the Metro NY City area and Miami.

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Hiring byJennifer ValdezActive 2 months ago

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