We’re Assure America Insurance Company, a growing insurtech startup dedicated to delivering exceptional customer experiences. We need a friendly, detail-oriented Customer Support Specialist to join our fully remote team, helping policyholders via chat, email, and occasional phone calls.
Responsibilities
Respond to inbound customer inquiries (email, live chat, helpdesk tickets) within SLA
Troubleshoot policy questions, billing issues, and portal navigation
Document customer interactions in our CRM (Zendesk/Help Scout)
Escalate complex cases to underwriting or claims teams
Follow up to ensure timely resolution and high customer satisfaction
What We’re Looking For
Proven customer support or call-center experience (1–2 years preferred)
Excellent written and verbal English communication
Empathy and patience when handling sensitive insurance queries
Basic technical aptitude (learning our portal quickly)
Ability to work independently in a remote environment
Reliable internet connection and headset for occasional voice calls
Nice-to-Haves
Familiarity with Zendesk, Freshdesk, or similar tools
Experience in insurance, fintech, or ecommerce support
Multilingual skills (especially Spanish)
Budget & Hours
Hourly contract: $15–$25/hr, depending on experience
20–30 hours/week to start, with potential to grow into full-time
Responsibilities
Respond to inbound customer inquiries (email, live chat, helpdesk tickets) within SLA
Troubleshoot policy questions, billing issues, and portal navigation
Document customer interactions in our CRM (Zendesk/Help Scout)
Escalate complex cases to underwriting or claims teams
Follow up to ensure timely resolution and high customer satisfaction
What We’re Looking For
Proven customer support or call-center experience (1–2 years preferred)
Excellent written and verbal English communication
Empathy and patience when handling sensitive insurance queries
Basic technical aptitude (learning our portal quickly)
Ability to work independently in a remote environment
Reliable internet connection and headset for occasional voice calls
Nice-to-Haves
Familiarity with Zendesk, Freshdesk, or similar tools
Experience in insurance, fintech, or ecommerce support
Multilingual skills (especially Spanish)
Budget & Hours
Hourly contract: $15–$25/hr, depending on experience
20–30 hours/week to start, with potential to grow into full-time
Interviews today
- Experience
- Required
- Languages
- English – Advanced
- Employment
- Part-time
- Salary
- $15 – $25 hourly
6645 Peachtree Dunwoody Road, Perimeter Center, 30328, Atlanta
Customer AssistantAtlanta
Finance and Insurance • More than 250 Employees
Hiring on JOB TODAY since May, 2025
Assure America Insurance Company is a customer-centric, fully licensed insurance provider dedicated to making coverage simple, transparent, and affordable. By combining deep industry expertise with intuitive digital tools, we offer personal
Scott McKayActive 16 hours ago
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