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Customer Support Agent - Swartz Law, LLC - Overland Park

Customer Service

September 3, 202613 views

Job overview
We're hiring a Customer Support Associate to handle our incoming customer questions over email and chat. This is a back-office role — no phone work.
This is a genuine entry-level position. You do not need previous support experience; we'll train you on the product, the tools, and the workflows. What we're looking for is someone who writes clearly, stays calm with a frustrated customer, and gets curious about why a problem happened instead of just closing the ticket.
What you'll do

  • Respond to customer inquiries over email and chat, typically within 1 hour.
  • Troubleshoot account, billing, and product issues, and escalate what you can't resolve with a clear write-up of what you've already tried
  • Document every interaction in [Zendesk / Intercom / Front] so the next person has full context
  • Spot recurring problems and flag them to product and engineering — this is a real part of the job, not an afterthought
  • Write and update help center articles based on the questions actually coming in
  • Contribute to team goals around response time, resolution rate, and customer satisfaction

What we're looking for

  • Clear, warm written communication — you can explain something technical without sounding condescending or robotic
  • Patience and genuine care when someone is frustrated
  • Comfort learning new software quickly and working across several tools at once
  • Reliability and self-direction; remote work means nobody is looking over your shoulder
  • High school diploma or equivalent

Nice to have (genuinely optional)

  • Any prior customer-facing experience — retail, hospitality, and food service all count
  • Familiarity with spreadsheets for tracking trends in customer feedback
  • Curiosity about SQL, APIs, or technical troubleshooting — we'll teach you if you want to learn

If you meet most of the first list and none of the second, please apply anyway. We hire for how you think and write, not for a checklist.
Logistics

  • Schedule: 24 Hour rotational cycles. Flexible 8 hour shifts
  • Location: Remote within the US. 
  • Equipment: We provide a laptop. You'll need a private workspace and reliable internet ([X] Mbps down / [X] up).

Hiring process

  1. Application and screening questions
  2. Short written exercise — respond to two sample customer emails (about 45 minutes)
  3. Final selection
  4. Offer
  • Experience
    Not required
  • Employment
    Full-time
  • Salary
    $35 – $45 hourly
  • Starting time
    Immediate start!

pin icon12022 Blue Valley Parkway, Overland Station, 66213, Overland Park

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Customer AssistantOverland Park

Lawyer • 1-10 Employees

Hiring on JOB TODAY since September, 2026

Join us at SWARTZ LAW LLC, a motivated team of professionals that helps you learn and improve while being paid fairly.

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doka E.Active 7 days ago
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