COMMERCIAL KITCHEN AND HVAC TECHNICIAN
1 month ago
Orlando
Job DescriptionPosition Description: The Commercial Kitchen / HVAC Technician is a field-based service professional responsible for diagnosing, repairing, and maintaining HVAC, refrigeration, ice machines, and commercial cooking equipment across a 1.5–2 hour service radius. This role supports demand service, emergency breakdowns, installs, and after-hours work, while mentoring junior technicians and protecting the customer experience. We prioritize HVAC skill first, followed by refrigeration depth. Cooking equipment proficiency may be developed for the right technician. Experience Requirements Minimum 5 years commercial field service experience (required) Strong HVAC diagnostics experience is mandatory Refrigeration experience strongly preferred Ice machine and cooking equipment experience preferred but trainable Technical Skill Priority (Weighted) HVAC – primary Commercial Refrigeration Ice Machines Commercial Cooking Equipment Core Brand Experience (Preferred): HVAC: Trane, Lennox, Carrier Refrigeration: Heatcraft, Bohn, Larkin, Delfield, True, Traulsen Ice Machines: Manitowoc, Hoshizaki, Scotsman, Icetro Cooking Equipment: Vulcan, Pitco, Frymaster, MagiKitch’n, Blodgett, Alto-Shaam, Garland Technician Capability Tiers (Internal Hiring & Growth Framework): Tier 3 – Mid-Level Commercial Technician (Typically 5–7 years experience) Expected Capabilities: Independently diagnose HVAC, reach-ins, walk-ins, ice machines, and core cooking equipment Strong understanding of Refrigeration cycle (superheat, subcooling, pressure relationships), Electrical diagnostics (motors, relays, contactors, sensors) Perform Leak detection, minor repairs, and charging Standard PMs and installs Accurate documentation in NetSuite FSM & XOi Consistently follows SOPs and parts accuracy Begins supporting junior technicians Reduces repeat calls through proper root-cause diagnosis Tier 4 – Senior Commercial Technician (Typically 6–10+ years experience) Expected Capabilities: Advanced HVAC and refrigeration diagnostics Handles Multiple evaporator systems Advanced controls and sensors Compressor replacements and system balancing Strong working knowledge of Ice machine platforms Advanced cooking equipment (combi ovens, programmable controls) Performs root-cause diagnostics (not symptom chasing) Escalation tech for high-priority calls and key customers Provides phone and field troubleshooting support to team Strong customer communication and decision explanations (repair vs replace) Mentors junior techs consistently Candidate for Lead Technician path Tier 5 – Master Technician / Subject Matter Expert (SME) (Future growth path) Expected Impact: System-level diagnostics across HVAC, refrigeration, cooking, and ice platforms Leads complex repairs, rebuilds, commissioning, and startups Drives first-time fix rates and parts efficiency Influences Technician training. SOP improvements, Inventory and truck stocking strategy, Trusted advisor for leadership and key accounts, Feeds Supervisor and Manager pipeline Certifications & Compliance Required: Clean driving record Background check Drug screening No felony convictions (non-negotiable) Preferred: EPA 608 (Type I, II, or Universal) State HVAC license CFESA certification Electrical certification Schedule & Work Conditions: Primary schedule: Monday–Friday On-call rotation required Open to offset schedules (example: off Mon/Tues, work Sat/Sun) Average 3–5 service calls per day Work includes: Emergency breakdowns Demand service Installs After-hours work as needed Tools, Truck & Technology: Company Provided: Service truck & gas card Company phone Work shirts & PPE Ladders Refrigeration equipment: Recovery machines Vacuum pump Scale Torches Nitrogen & recovery tanks (as needed) Technician Provides: Basic hand tools Systems: NetSuite FSM XOi Pay, Benefits & Incentives: $30–$40/hour, based on demonstrated capability (tier-aligned) Overtime paid after 40 hours Company performance-based bonus Benefits: Health insurance 100% company paid 401(k) with 4% company match Life insurance Dental & vision PTO accrual upon hire! Paid sick days Leadership, Culture & Expectations: Expected to mentor junior technicians Clear path into Lead Technician/ Supervisor roles Field-based, family-feel culture Customer-centric mindset Accountability and professionalism at all levels What We Value Equally: Customer communication Diagnostic speed Paperwork & documentation accuracy Team leadership $30.00 - $40.00 Hourly