Sales Experience Communications Manager

Office & Admin


Sales Experience Communications Manager

Sales Experience Communications Manager.

Job #

What_You ll_Be_Doing...

Visible is launching a business initiative with the purpose of driving member

growth by creating a sales force that engages customers online and in-market.

With this new program, Visible has identified the need for a Sales Experience

Communications manager to allow us to develop, iterate and execute

communication campaigns to provide a great sales experience and funnel follow


As a Sales Experience Communications Manager, you will work with the Member

Communications Lead and Sales Operations to deliver world-class

communications notifications, nudges, engagement to a large and growin

base of customers and prospects for the Visible brand; you ll leverage emai

SMS and push notification. You will move adeptly between ownership of strategic

projects and operation of the nuts-and-bolts of our martech stack (campaign

buildout, tracking, documentation, etc.). You will own the sales & customer

experience as it bears on outbound touches from initial sales team

interaction through customer onboarding and activation. Though we leverage

email, SMS, and app-push, this is much more than an email-marketing job or a

batch-and-blast operation; we seek a candidate who has managed full customer

lifecycles (ideally in a subscription business) and triggered-message


* Execute swiftly and accurately: build assets, including SQL queries, HTML

emails, AMPscript, Marketing Cloud orchestrations (journeys, automations,

file transfers) and SurveyMonkey surveys.

* Partner with other teams to stay abreast of an ever-changing end-to-end

user flow; suggest and execute changes & optimizations to the triggered

messaging stream.

* Serve other teams to deliver customer messaging they need especiall

Sales Ambassadors, Brand Ambassadors, Product, Product Marketing, Events,

Brand, Care.

* Identify opportunities to optimize the sales experience flow, and user

onboarding experi...

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