Job DescriptionAs a Key Holder, you would be responsible for providing each customer, whether they are a novice or a seasoned rider, with a great customer experience and will be expected to maintain a strong sense of product knowledge by providing customers and team members with in-depth information on product features and benefits. You will assist with and be knowledgeable in all store operations, which includes opening and closing procedures, administering returns/store credit, making sales goals, and dividing tasks amongst Sales Associates.Your responsibilities will include, not be limited to:* Serves as an essential sales leader for the store and achieving daily sales objectives.* Assisting in the returns, special orders, and day-open and closing procedures.* Educating customers about the world of "Good, Better, and Best" product lines that Cycle Gear has to offer.* Providing the outstanding shopping experience and delivering exceptional customer service.* Maintaining store aesthetic and MAPP by cleaning, stocking, organizing and following merchandising plans.* Exciting opportunities to represent Cycle Gear at Bike Nights and local community outreach and actively work to increase customer traffic through these events.* Staying up-to-date with our brand and product knowledge, company information, sales and company-wide events. Truly becoming a resource to our customer base.