Customer Success Representative

Other

01/07/2020

Customer Success Representative

Customer Success Representative.

WHO WE AREBased in Los Angeles, CA, eatOS is a venture-backed, cloud-based Restaurant Software platform including Point of Sale, Self-Service Kiosks, Mobile and Online Ordering, Scheduling and Inventory Management.We build world-class software that empowers restaurants to succeed, from food trucks to enterprise restaurants with 100+ locations.We're on a mission to disrupt a market of old, slow, expensive POS products and bring innovative products to worldwide restaurants.WHAT DO WE SEEKWe are looking for candidates who will bring a positive and professional attitude and a willingness to roll up their sleeves and pitch in, who will take initiative to be the best at their jobs and who have the ambition to become a leader on their team.Key responsibilities* Deal directly with customers either by telephone or electronically* Provide remote and occasional onsite support to our customers* Create customer delight in every call/chat that comes into the system* Making outbound sales and support calls* Obtain all relevant information to handle product and service inquiries* Respond promptly to customer inquiries* Handle and resolve customer complaints* Direct requests and unresolved issues to the designated resource* Record details of inquiries, comments, and complaints* Maintain customer database* Communicate and coordinate with internal departmentsWe're Looking for Candidates who have:* 1+ Years of Experience in customer-facing roles (Customer Service or Customer Success)* Excellent interpersonal verbal and written communication skills* Ability to work independently, a positive attitude and a team player mentality* Proficiency in MS Office applications* Excellent customer-focused service skills* Attention to detail, aptitude for learning and a passion for solving problemsA Plus if you have/you are:* Experience working at a startup* Experience in the hospitality, food service or restaurant industries* Experience with light computer networ...

  • Employment
    Full-time

pin iconLos Angeles

Hiring company

ePaisa Services (P) Limited

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