Customer Care Representative



Customer Care Representative

Customer Care Representative.

Kelly Services has been providing outstanding employment opportunities to the most talented individuals in the marketplace. We are seeking several Customer Care Representatives with strong Data Entry skills to work for a one of our top Healthcare Corporations located in Miami, FL! Schedule: Monday - Friday 8:00am to 5:00pm plus rotating weekends based on business needs Pay Rate: $14.25 per hour The Customer Care Rep will be taking inbound calls and entering information into COMPASS database computer system. Job Duties: Responsible for answering inbound calls and operating a data entry device to key and/or verify a variety of standard and/or complex business and statistical source data into a computer. Seeks, understands and responds to the needs and expectations of internal and external customers. Performs daily reconciliation of customer claims. Requests account adjustments. Provides superior quality outcomes by taking ownership of claims to ensure timely resolution or follow-up. Researches and analyzes problems plus provides information/solutions.   Job Requirements: Requires a High School diploma or equivalent. Must have at least 1 year of previous experience in a call center customer service environment. Previous experience using COMPASS database computer system. Experience in MACESS, FACETS and/or AVAYA phones a plus.   Strong data entry and documentation skills plus a fast learner. Experience in the medical field a plus.   As a Kelly Services candidate you will have access to numerous perks, including: Exposure to a variety of career opportunities as a result of our expansive network of client companies  Career guides, information and tools to help you successfully position yourself throughout every stage of your career Access to more than 3,000 online training courses through our Kelly Learning Center Weekly pay and service bonus plans Group-rate insurance options available immedia...

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