We have an opening for a DevOps Engineer within our eCommerce Incident Response Team. This team works around the clock to support applications used by a wide variety of sales channels processing thousands of transactions per hour, generating nearly half of all sales revenue for our fortune 100 company! As a technical expert on the team responsible for some of our most critical systems, the ideal candidate must be detail oriented, possess strong business acumen, have strong communication skills, and be driven to succeed.
MAJOR DUTIES AND RESPONSIBILITIES
As an integral part of an operations team committed to resolving production support issues and continuous improvement, the senior application support specialist s responsibilities include: Collaborate with other team members located in various locations, inside and outside the United States, to support the daily online ordering operations in a 24x7 work environment. Support and maintain production and non-production physical, virtual, and containerized application servers. Create and maintain data flow diagrams, access policies, and application catalog documentation. Maintain various system health monitoring and reporting tools. Write and maintain scripts for system maintenance and administration. Create reports, dashboards, and processes to monitor and analyze availability and performance metrics. Work with architects, technologists, and others for future system enhancements and scalability. Actively participate in decisions to develop and improve security-based standards and practices. Perform application changes, deployments, and DR tasks on a predefined schedule. Leverage CI/CD tools and DevOps principles. Perform advanced troubleshooting techniques in a high-pressure environment. Provide after-hours support on an as needed or on call basis. Serve as a technical SME for other internal and external groups. Document systems and procedures. Train others in the ...