Customer Service Representative.
Customer Service Representative / Cutler Bay - Miami, Florida, 33157 Kelly Services is currently seeking Customer Service Representatives for one of our top clients in Cutler Bay - Miami, Florida. The role of a Customer Service Representative provides front line, direct contact with customers when filing claims over the phone. Our client’s fast-paced, team-oriented environment is the perfect place to take career to the next level. Pay rate: $12.25 per hour plus a Gift Card Incentive Plan Hours: Flexible between the hours of 8:00am - 10:00pm + weekends - 2 day off a week = 40 hours Long Term - Temp to Hire Opportunity Job Description: Files claims by collecting pertinent information from customers Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance Follows standard screens/scripts to perform most tasks, the ability to navigate a computer based system, maintains and updates company records as needed Processes and determines coverage by reviewing forms and other applicable records Maintains professionalism and effectively interacts with all contacts, both internal and external Maintains department quality standards and performs job duties as directed by supervisor
Required Qualifications Minimum of 6 months of Call Center customer service experience High School Diploma or equivalent Excellent Customer Service skills Excellent verbal and written communication skills Basic problem-solving skills Experience with Microsoft based programs and computer products An acute attention to detail/accuracy and effective note taking/documenting skills Must be able to handle/process high call volumes, at times while adhering to scheduled breaks/lunches in accordance business needs. As a Kelly Services candidate you will have access to numerous perks, including: Exposure to a variety of career opportunities as a r...