As a an Overnight Dispatch Representative you will play an essential role in interacting with our customers and partners to deliver exception customer service. The right candidate will have a professional disposition when communicating with partners, customers and operational departments. Specialist need to have a positive attitude and be able to handles several tasks simultaneously in a fast paced environment. This position requires handling inbound calls from customers and making outbound calls to coordinate with vendors and partners.
NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?We are able to offer a wide range of full-time and part-time scheduling options for qualified candidates. There are multiple shifts and weekly work hour variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization.
WHAT DOES A CALL CENTER DISPATCH SPECIALIST DO EVERY DAY? The Dispatch Specialist correspond with customers and works with our partners to provide customer support for a number of different situations. This position is responsible for answering questions, and receiving incoming inquiries while executing quality assurance processes in our dispatch department. Job responsibilities include, but are not limited to:Answer incoming calls and coordinating customer support, handling customer concerns, and providing professional communication with customers and partners. Use questioning and listening skills that support effective telephone communication.Understand the impact of attitude in handling calls professionally.Use the most appropriate way to communicate with different behavior types on the telephone.Apply the elements of building positive rapport with different type...