CUSTOMER SERVICE REPRESENTATIVE (Full-Time & Part-Time).
Grow your skillsets or start a career with our rapidly expanding organization. As a Customer Service Representative (CSR) you will handle inbound phone interactions with residential and business customers. You will manage the customer experience, educating and upselling customers on products and services. Candidates should be highly reliable, have excellent communication skills, and be willing to learn on the job constantly. Both full-time and part-time options with multiple shifts and scheduling options to choose from. We offer bonuses opportunities, comprehensive medical, dental and vision benefits, paid vacation and holidays, and contests incentives. Full-Time team members are also eligible for an employee stock contract after one year. This position is located in W. Des Moine, IA 50266.
WHAT DOES A CUSTOMER CARE REPRESENTATIVE DO? You are responsible for handling inbound customer service inquiries using state of the art contact center technology and customer experience methodology. As a highly trained expert on products, technology and business process you will work on behalf of some of the most recognized brands in the world. Each week, you will interact with hundreds of customers across the country to resolve support issues, sell new products and services and ensure best in class customer experience. In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for every customer interaction, bringing a positive and enthusiastic outlook to work each day. Our entry-level Customer Service Representatives are responsible for the following tasks:Listen to customers, understand their needs, and resolve customer issuesUtilize systems and technology to complete account management tasksRecognize sales opportunity and apply sales skills to upgradeExplain and position the products and processes with customersAppropriat...