POS Help Desk Specialist.
Description Looking for a new opportunity? Apply for this growing company's Help Desk Analyst position in the Cosmetics field. We encourage any applicants who fit the description of a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. This is the perfect Service Desk Analyst job for you if you want to represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. This position could certainly have duties including creating knowledge articles and arranging training for other Service Desk Analysts when needed. Can you handle complex end-user support issues and provide support to team members by focusing and restoring service to the end users? This job might be for you. How your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives is also important. Understanding Incident, Problem, Change Management and other processes is also important. How these processes work together to provide superior support and high availability of our business is also important. There is a chance that you could cover alternative shifts when needed. Your responsibilities - Provide guidance to Tier 1 support and team members - Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc. - Meet and exceed SLA standards Close tickets in a timely manner, while upholding customer service standards - Maintain hardware and peripherals Responsible for upgrading and replacing computer parts handle documentation and asset inventory - You might be good at this job if you believe you can facilitate user account management by handling onboarding, change and departure processes - Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment - Troubleshoot end user issues Provide root-cause analysis on various web...